TiVo Community Forums Archives - What's your experience with dropped channels?

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What's your experience with dropped channels?
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Posted by: schiavonir

On July 2, my TiVo informed me that my lineup had changed. I was excited to see what my cable company had brought to my television today. I rushed to read my new messages, only to be flabbergasted that Comedy Central had been dropped. I changed the source on my TV and confirmed that Comedy Central was still there. I then contacted AT&T Broadband and they assured me that Comedy Central was a very popular channel and was not being dropped.

OK, a little disappointing, but I figured I would give TiVo some time to clear up the problem. A week went by and nothing changed. (Comedy Central was still available on my service.) I submitted the form on TiVo's website informing them of the problem. After a week, I had received no response. I submitted another form last weekend, and I still have heard nothing.

What's your experience with this situation? Do I just need to be more patient? Should I get on the phone with them? Does TiVo know something that the AT&T Customer Service Reps don't? (As unimaginable as that is - AT&T Reps are oh so knowledgeable!)

What should I do? I miss my Comedy Central!

(FYI: in case anyone who can help is listening, or you are wondering if you're in the same boat, Comedy Central is channel 53, and I have AT&T Broadband out of Wheaton, IL)

Posted by: Otto

I don't trust the online form. Send an email to lineup@tivo.com and give them as much info as is possible (name, address, Tivo service number, phone number, what lineup you have, cable company, zipcode, a detailed description of the problem, anything else that may be relevant, etc, etc)..

Call Tivo support too - 1-877-FOR-TIVO and tell them about it.

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<FONT size="1">Otto, Zen TiVo Master - Moderator - AVS Tivo Forums - Tivo Underground, Tivo Coffee House
"The way of the portable computer user is as a stony path strewn with plugs and sockets, all the wrong size..." -- Terry Pratchett</FONT s>

[This message has been edited by Otto (edited 07-18-2001).]