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Rapid Shipping Again Tomorrow
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Posted by: sobe_knights

This off their site. I have a 2nd one on order so I am hoping that I can get it in a week or so. My first unit works beautifully BTW. May be a good time to place your order.

HD DIRECTV DVR Stock Update (6/1/04 - 2:45PM EST)
We are taking orders now for this product. We expect to receive units tomorrow. Those with orders in our system will be shipped beginning 6/2 in the same order that orders were placed. Additional units are expected throughout the week. Those placing new orders, can expect delayed shipment as we ship earlier orders first. We will not charge your credit card until the unit ships. THIS IS ONLY CONCERNING THE HDTV TIVO - NOT OTHER TIVO UNITS.

Posted by: blulite

who? what's the store/website?

Posted by: Paperboy2003

Well what do ya know....SOBE seems to have positive info on RAPID again. Who woulda thought that?! Spoke with your brother again SOBE?

Posted by: boxman

where at on rapids site do you see that information? the only information i can find is almost a month old.

Posted by: boxman

This is the only info on the site i could find :
Stock Update (5/4/04 - 6:10PM EST) Orders for the HDTV DIRECTV TiVo placed after 5/1/04 at 10:40 AM EST will be placed on our waitlist. Orders placed prior to this update will ship as promised in 3-5 days. PLEASE DO NOT CALL IN TO GET AN UPDATE ON YOUR ORDER -- Shipment of units will continue tomorrow 5/5 and 5/6. Additional units for the waitlist may come as early as Monday 5/10/04 for delivery that very week. THIS IS ONLY CONCERNING THE HDTV TIVO - NOT OTHER TIVO UNITS.

Posted by: DeputyTIVO

Actually here you go (and this has been there since late morning):

http://www.rapidsatellite.com/tivo_land.aspx

HD DIRECTV DVR Stock Update (6/1/04 - 2:45PM EST)
We are taking orders now for this product. We expect to receive units tomorrow. Those with orders in our system will be shipped beginning 6/2 in the same order that orders were placed. Additional units are expected throughout the week. Those placing new orders, can expect delayed shipment as we ship earlier orders first. We will not charge your credit card until the unit ships. THIS IS ONLY CONCERNING THE HDTV TIVO - NOT OTHER TIVO UNITS. [ORDER NOW]

Posted by: boxman

thanks. i completely missed that. i got my info when i went through the ordering process. guess they need to update that part. i ordered mine a couple weeks ago,really do hope it ships this week.

Posted by: sobe_knights

quote:
Originally posted by blulite
who? what's the store/website?

Rapid Satellite -- www.rapidsatellite.com

Posted by: wallyj

Well, I jumped. hope I'm not sorry later. Been hoping the circuit City window would open. I'll post what happens.

Posted by: scooby2

I wonder how many pre-orders they have. I have also been waiting for Best Buy/Circuit City so I jumped on.

Posted by: videojanitor

Question for you guys that just ordered from Rapid Satellite: I decided to do the same thing (can never have too many pre-orders, right? :D ) -- ordered it late last night -- this morning I see that the "available credit" on my card has decreased by the amount of the order. Normally this only happens if the card has been CHARGED -- at least, that's the only way I've seen it happen in the past.

Anybody else have this experience? It would truly be amazing if they're actually preparing to send one to me, considering I'm at the end of the line. My "order status" says "pending shipment," but I don't know what that means ...

--Bill R.

Posted by: unixadm

I just talked to Rapid....they told me that I could order one, but they couldn't guarantee when I would get it. They told me that they are getting shipments in multiple times a week and getting them out just as fast. They told me that if I ordered one, they WOULD NOT charge my card until it shipped.

Posted by: videojanitor

Interesting. Well, I will keep an eye on my card over the next few days and see if the charge actually appears (as opposed to just reducing my available credit). Their web site does indeed state that they will NOT charge your card until the unit ships, so I will definitely be giving them a jingle if the reverse turns out to be true.

--Bill R.

Posted by: unixadm

I just put in an order, and used my Visa Check card....and I do see that the available balance went down the amount of purchase. I am sure that it is just an authorization at this point....and it will become available again if they don't process in 3 days.

Posted by: videojanitor

That's got to be what's happening -- I guess we'll find out soon enough.

On a somewhat related manner, did you receive a confirmation email that contained this information:

Your receiver and/or system will arrive prior to the installation. You must NOT open the box. It is only to be opened by our certified installer.

I did not see anything about *installation* being included with the unit, and in fact, I don't need or want it. I will assume (for now) that this is just some boiler-plate text that goes out with every order.

--Bill R.

Posted by: wallyj

I was wondering about that too......

Posted by: Paul E

I ordered my HD-Tivo from Rapid on 5-7, and it's still "pending shipment". Credit card has not been charged yet.

Posted by: boxman

mine says the same thing too, "pending shipment". i wonder if there is anyone here who ordered around that time that got shipped today?

Posted by: scooby2

Anyone verify that Rapid shipped at all?

Posted by: Paul E

They didn't ship mine, which was ordered 5-7-04. :mad:

The good news..... I got in on today's CC window! :)

Canceling RS order now.

Posted by: Robert H

More news:

HD DIRECTV DVR Stock Update (6/4/04 - 2:15PM EST)
We are taking orders now for this product. We received and shipped units today to many on our waitlist. We expect to receive units next week. Those with orders in our system will continue to be shipped in the same order that orders were placed. Those placing new orders, can expect delayed shipment as we ship earlier orders first.

Posted by: Brewer4

FINALLY. After 4+ months of waiting with VE. Rapid Delivered in over 1 month. I ordered on May 1. I actually canceled this order but it still stuck. In the end, its all about getting the unit.

RE: Order #RS-695XX

Dear Richard XXXXX,

Great News! We have received all the necessary paperwork and approvals and your
order #RS-695XX is now being processed. We will update you on your shipment
status within the next 24 hours.

We know you have a choice on where you spend your money and we appreciate the
vote of confidence.

Regards,

The Team
RapidSatellite.com

Posted by: scooby2

Nice Rapid Satellite sold my info to a company that has been calling me over and over since Pegasus filed for chapter 11. They are claiming I will no longer be able to get Directv/Pegasus and I need to switch to Dish Network immediately.

Posted by: Brewer4

My unit shipped yesterday and should be at my house Thursday. Cant wait. Never had to wait for something this long. I pre-ordered with Value in January but that never shipped and Rapid, I missed the cutoff of the first shipment by hours. I hope its worth the wait and expense.

Now if only DirecTV could increase its HD programming...........

Posted by: Brewer4

My unit is in my home and working. Looks great so far.

Posted by: garberfc

quote:
Originally posted by Brewer4
My unit shipped yesterday and should be at my house Thursday. Cant wait. Never had to wait for something this long. I pre-ordered with Value in January but that never shipped and Rapid, I missed the cutoff of the first shipment by hours. I hope its worth the wait and expense.

Now if only DirecTV could increase its HD programming...........

When did you order with Rapid? I have an order sitting with them now. Anyway to see where I am in their queue?

About D* and their HD programming; ever consider getting an OTA? The OTA will deliver a pure unaltered HD signal...

F

Posted by: dwynne

quote:
Originally posted by garberfc
When did you order with Rapid? I have an order sitting with them now. Anyway to see where I am in their queue?

I have an order with them as well. You can e-mail then to ask, but they can not (or will not) tell you where you are in line or when you might get an HDTivo. All they would tell me is "your order is still pending shipment" - no charges on my CC from them, however.

service@rapidsatellite.com

Let us know if you get any more info.

Dennis

Posted by: Brewer4

I ordered on May 1 and must have missed the orginal cutoff by hours if not minutes. The unit said shipped last week but actually shipped on Monday (from Georgia) with delivery to Connecticut today. Credit card charged on Friday I believe. So for those that get charged (Value E customers), their units better ship within 5 days. I have a dispute with a vendor that charged me and sat on my order for 9 weeks before I canceled.

Posted by: Brewer4

"I have a dispute with a vendor that charged me and sat on my order for 9 weeks before I canceled."

Correction to my post, the order was for furniture not HD Tivo.

Posted by: Robert H

How "rapidly" has Rapid responded to emails? I've sent several requests
for information about my order over the past 2 weeks and have received
no response. And this is after they've charged me for the HD Tivo which
they haven't shipped yet.

Posted by: wallyj

Who has the oldest unfilled order with Rapid? Mine is pretty recent - June 2

Posted by: Dogen

Should I have have gotten some sort of confirmation email by now about my order? I ordered last week and haven't heard anything yet.

Posted by: wallyj

You can go to the web site, sign into you account and see your order. WHen you go th th tracking part, it will say "pending shipment"

Posted by: Dogen

quote:
Originally posted by wallyj
You can go to the web site, sign into you account and see your order. WHen you go th th tracking part, it will say "pending shipment"

Ah, okay... that's kind of hinky. But at least I know that they do have my order and all.

Posted by: Golfjackal

I'm about the same as Wallyj. I'm May 31.

Dogen, I got an e-mail immediately after I ordered mine.

The tracking link on Rapid's site doesn't work for me. I get a complicated error page. I called them about it and they said that my order was in the system, so not to worry about it. I'm not worried, just impatient.

Posted by: Robert H

I ordered mine on May 6th. Still waiting for it. Still waiting for a response
to any of my emails. Tried calling a few times..busy signal. Are they
still in business? All on vacation? I'm getting worried since they were
quick to charge my card.

They updated their notice slightly:
HD DIRECTV DVR Stock Update (6/12/04 - 7:15PM EST)
We are taking orders now for this product. We expect to receive additional units next week. Those with orders in our system will continue to be shipped in the same order that orders were placed. Those placing new orders, can expect delayed shipment as we ship earlier orders first. We will not charge your credit card until the unit ships. THIS IS ONLY CONCERNING THE HDTV TIVO - NOT OTHER TIVO UNITS.

Posted by: Dogen

Hmmm... if people who ordered theirs in May still haven't got anything, that's telling me I might ought to go to my local UE and order one, since they said I would for sure get one out of their next shipment.

Posted by: JStanton_boston

I ordered June 6. I e-mailed them last Thursday to inquire about my place in line, and didn't even get a "sorry, we can't tell you" e-mail back yet.

Posted by: alcatrazp

I ordered mine may 25th. I have called them and other retailers. Some have said in a few weeks others the first week in july.

Posted by: alcatrazp

anyone know of other sources?

Posted by: Graphics

I would have my eye teeth pulled without Novocaine before I would ever do business with these liars again. Other threads on the dealings with this company (RS) could fill volumes of pages. If you were lucky enough to get one from them, without incident and promised shipping dates you are a rare breed. Those posts from the ones that got them from RS are the only positive feed back to any of the posts on the RS subject on this forum, and it all started from the original post of sobe_knights, who some believe works and maintains most of the positive feed back to any bad press that a lot of forum members have gotten from these liars. Which goes to show you most will deal with ANYONE to get a unit, and in a normal purchase environment anyone pull the stuff that they had pulled on many here in the forum, they would be out of business last month. You have all lowered your standards dealing with this company......just do a search on this forum, and let the buyer beware.

Posted by: Robert H

Still waiting. Got a vauge message that my order may have shipped,
but no tracking number. And no response to emails asking for a tracking
number. Quality customer service.

HD DIRECTV DVR Stock Update (6/18/04 - 8:15PM EST)
We are taking orders now for this product. We will be receiving a large number of orders on WED 6/23/04 and will be shipping them all out that day. Those with orders in our system will continue to be shipped in the same order that orders were placed. Those placing new orders, can expect delayed shipment as we ship earlier orders first. We will not charge your credit card until the unit ships. THIS IS ONLY CONCERNING THE HDTV TIVO - NOT OTHER TIVO UNITS.

Posted by: Joe Q

quote:
Originally posted by Robert H
Still waiting. .

And you will wait forever because like the previous poster noted, this is a VERY disreputable place and should be black listed.

I am one of those who ordered from them due their lying to me. I reported the details in this forum.

Canceled my order after I figured out the I had been lied to and have been a happy HD-TIVo owner from Circuit City since the middle of May.

Joe

Posted by: dwynne

I cancelled my order with them. I got in on the 6th Ave deal last week and I am up and running. I had thought I would leave the pre-order in place in case I could either pass the extra along to someone here or worst-case put it on fleabay. The "glut" of CC units yesterday convinced me that the flood gates will be opening soon and "everyone" will have units to ship before long. The only issue will be how far back in line you are as to how much longer you will have to wait - but places like BB and CC which do not take pre-orders would be the easiest to get one.

There is also a glut of HDTivos on fleabay as well - 45 at last count, I am thinking that will be a tough place to turn a profit soon (but you never know, there are a lot of idiots on fleabay).

Dennis

Posted by: dengland

On Wednesday my wife called me all excited thinking she had just scored big. The next day after still see shipment pending she called and got the bad news. Below is her vent to RS.

Words cannot express how disappointed and misled I feel by your ordering process. I realize that the HD Tivo is a "HOT" item, but since your system allowed me to go through the entire process - including adding express shipping - I thought that I had gotten in at a good time. Circuit City is releasing them as they get them, so when I saw "just arrived" on your web site - I thought it was my lucky day. On top of that, even the email confirmation did not state that I was being put on a list. I can barely bring myself to tell my husband; he will be so disappointed that he's not going to have it by the weekend. However, I'm sure he will share his grief on the HD forum that he belongs to; that way other unsuspecting HD Tivo "cravers" won't be misled like we were.

Friday afternoon she caught an open CC window. I think she wore out the F5 key! My TIVO should be here by Wednesday.

Posted by: BrianCT

Your wife is a keeper! I think you owe her dinner :D

Posted by: MNTivoGuy

I am sorry to hear about everyone's bad experience. Mine was the opposite. I ordered in early May the day someone posted. I received my unit the next week and was, obviously, very happy with them. It's good to see that CC and others seem to be getting a bigger supply. Hopefully soon everyone here that wants one will get it soon.

Posted by: Joe Q

quote:
Originally posted by MNTivoGuy
[B It's good to see that CC and others seem to be getting a bigger supply. Hopefully soon everyone here that wants one will get it soon. [/B]

And not have to deal with those shady outfits like Rapid Satellite or some guy out of the trunk of his car (which is the way I ultimately felt with RS)

Posted by: Graphics

I guess my post above hit the nail on the head:
Since that posting 4 responses or post were NEGATIVE, and as my post says

quote:
The posts from the ones that got them from RS are the only positive feed back to any of the posts on the RS subject on this forum

Which is evident in the MNTivoGuy post. I would post a positive replay too if my experience was (i.e. as all anyone should have expected) to simply place an order, of which you claim you had on hand inventory and were ready to ship in days rather than MONTHS, because you have no INVENTORY, but instead were lied from the get go, and to make matters worse, everyone seems to have been given the same run around that I got, wise up buyers. So fair warning to those who for one second were even contemplating dealing with these slime balls, READ ALL the other negative post on this outfit (Who by the way have no warehouse, they are an outfit that deals out of an office with phones and have no inventory, they use phone operators in Tenn. to get the order, but the company or the OFFICE is in Florida) Just read the other complaints is all anyone could do before you make up your on conclusions, but with that, If you BELIEVED you were dealing with a "AUTHORIZED D* VENDOR", in which even your grandmother could be with the same credentials, and that was in itself was a clear sign that these guys are legit, then I have a Bridge to sell you real cheap, located in Brooklyn! Do yourself a favor, stay clear of these dirt bags........

Posted by: Robert H

Its Wednesday. Anyone get a shipment notification?

Posted by: alcatrazp

nothing here and I ordered may 25th.

Posted by: Robert Simandl

I cancelled my order yesterday when they admitted to me they had no idea when it would ship. As of today, the hold on my credit card for $1009.98 has NOT been released. If I catch an open CC window before they release that hold (until they do, I don't have $1000 available) and can't order because of lack of funds, I'm gonna be so pissed....

Posted by: Toeside

quote:
Originally posted by Robert Simandl
I cancelled my order yesterday when they admitted to me they had no idea when it would ship. As of today, the hold on my credit card for $1009.98 has NOT been released. If I catch an open CC window before they release that hold (until they do, I don't have $1000 available) and can't order because of lack of funds, I'm gonna be so pissed....

Call them and insist it be released immediately!

Hopefully it works out for you soon.

Posted by: cashmoneymac

Call your credit card company and formally put the transaction into dispute. That should free up your credit.

Posted by: alcatrazp

Can you cancel your order after you get the email notification? Assuming it has not been shipped from the distribution center yet? It is apparent that no "BIG SHIPMENT" was sent out on the 23rd.

Posted by: garberfc

quote:
Originally posted by alcatrazp
Can you cancel your order after you get the email notification? Assuming it has not been shipped from the distribution center yet? It is apparent that no "BIG SHIPMENT" was sent out on the 23rd.

Even if shipped, refuse acceptance of the shipment either by leaving a note to the delivery person, or just don't open and call the delivery service for FREE return of the package.

Call Rapid and tell them to cancel. Should be no cost...

Posted by: alcatrazp

Wholesale connection said they are sending my unit for $899 tomorrow. I ordered it on May 25th. Lets see if they can deliver.

Posted by: Flyboy917

quote:
Originally posted by alcatrazp
Wholesale connection said they are sending my unit for $899 tomorrow. I ordered it on May 25th. Lets see if they can deliver.

I ordered one from them on May 15th....hmmm???

Posted by: Flyboy917

quote:
Originally posted by Flyboy917
I ordered one from them on May 15th....hmmm???

Called Wholesale and mine is shipping tomorrow also!
$849 plus shipping.

Woo hoo!

Posted by: Robert H

Rapid did ship on Wednesday after all. Had a suprise FedEx tag on my door when I got home. Went and picked it up. Yay!

Never ordering from them again. Horrid customer service.

Posted by: raven540

When did you order?

Posted by: Robert Simandl

It has now been almost three days since I cancelled my order (and was told the $1009.98 hold on my credit card would be released within 24 hours). There is still a hold on my card. I called them up a few minutes ago and bitched. They told me releasing holds takes at least 72 hours, a direct contradiction of what I was told at the time. Guess I'll be calling my bank when I get home from work this afternoon.

Posted by: Robert Simandl

Well, this really sucks.

My bank tells me the only way to remove Rapid Satellite's hold on my funds is for Rapid Satellite to call them and release it, with their merchant ID number. And as of 5PM central time, they still haven't done it.

Time to call Rapid Satellite again and raise Holy Hell, since now their "72 hours" figure has come and gone.