TiVo Community Forums Archives - why can't I remote schedule?

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why can't I remote schedule?
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Posted by: Keith_R90210

hey all, I seem to be having a problem with Remote scheduling. When I go to the remote scheduling website I get this error message:

Oops! We are unable to determine your channel lineup for this DVR. Make sure you have completed Guided Setup. Please choose another DVR or call Customer Support at 1-877-367-8486.

What does this mean? my DVR is set up fine and displays my channel line-up fine. I tested my connection and tiVo is connecting fine through my network. I had the same thing happen the other night but it corrected itself. I'm stumped, what is going on here and how do I fix it? thanks.

Posted by: steveg5009

Seems to be common today as I had the same thing. Now I get this:

Our apologies. This page is currently unavailable due to maintenance. For activation or account issues, please call TiVo Customer Support toll-free at 1-877-367-8486, between 8am and 8pm Pacific.

We apologize for the inconvenience. We expect to restore this page at 6:00PM Pacific.

So, I will wait until later and see if things have corrected themselves.

Steve

Posted by: Earnest_T_Bass

I had the same thing. I re-did guided setup last night and now today things work fine. Don't know if it was really the guided setup for sure, could have just been an intermittent "bug" yesterday I guess.

Posted by: dirtypacman

You need to turn off your tivo and turn it back on

or

force a call to Tivo.

Both of these things should resolve the problem for you.

Posted by: Keith_R90210

I've found that forcing a call helps to solve the problem. I'd like to know what causes this.