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UPS *LOST* My CC HR10-250! ARRRGG!
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Posted by: ohioindy

I was lucky enough get in on the Circuit City window on 6/18. Once my UPS tracking information was sent on Monday (6/21), I canceled my pre-orders from other vendors. The unit was coming from Earth City, MO and scheduled to be delivered on 6/23. I waited all day and it never arrived. That night I checked the tracking information again on their website and it was listed as EXCEPTION/FALLOUT/MERCHANDISE MISSING/CARTON DISCARDED.

I immediately called UPS and they told me the package would not be arriving and I should contact Circuit City. Circuit City told me that they are going to re-ship, however, since these are in stock so infrequently I guess I'd be better off to continue to try my luck with the CC Window again.

Any suggestions? Has anyone else had a package "lost" by UPS only 50 miles from its destination? This one was lost in Middleburg Heights, OH. I am still SO ANGRY! I should be enjoying it right now but instead am back to square one.
:(

Posted by: Mike Lang

I know a guy who has one he can sell you that "fell off a truck". :)

Posted by: marcello696

Oh man sorry to hear this :( Seems to me that somebody at UPS knew what was in the box and your unit "fell off the truck"

I hear of this practice happening alot with high end equipment

Posted by: Kamakzie

So someone at UPS steals it??

Posted by: Mike Lang

quote:
Originally posted by Kamakzie
So someone at UPS steals it??

This is why UPS stopped doing firearms, they seemed to vanish a lot.

Posted by: Bill Broderick

This is why it is so stupid of CC to ship these units in their original cartons without an outer box. I know that they are double boxing from some locations, but mine came with no double box.

Posted by: brentley

Since this is the first instance of a HD Tivo going missing in UPS I am not sure that the added expense of double boxing (materials, shipping costs and labor) would justify the added cost. They most likely did a cost benefit analysis and said it is cheaper in the long run not to double box.

Now the fact that it happened really sucks, but I have a feeling that CC will be able to come up with a replacement unit for you.

Posted by: Cody21

Now you got me nervous ! Mine also shipped like your's did on 6/21 .. due to arrive TODAY ...

Posted by: gr8reb8

I also got in on the CC 6/18 window. Mine WAS double boxed.

Posted by: TexasRanger74

quote:
Originally posted by brentley
Since this is the first instance of a HD Tivo going missing in UPS I am not sure that the added expense of double boxing (materials, shipping costs and labor) would justify the added cost. They most likely did a cost benefit analysis and said it is cheaper in the long run not to double box.

Now the fact that it happened really sucks, but I have a feeling that CC will be able to come up with a replacement unit for you.

how do you know that this is the first instance of an hd tivo going missing by ups? granted, it's the first one that has been reported on this forum, but unless you work for ups and have the stats on that, you can't really say that it's truly the first hd tivo unit that has gone missing.

I think they should come up with something to cover the inner box to at least not be so blatant as to what is inside.

I think if I was manufacturing these things, I would just manufacture them in plain brown boxes. who really gives a crap what the box looks like anyway? buyers aren't going to be influenced by the appearance of the box that holds the receiver.

Posted by: Chris Gerhard

quote:
Originally posted by Kamakzie
So someone at UPS steals it??

I doubt that a UPS employee is the thief here but most likely someone ripped it off from UPS when a driver was away from his truck delivering a box. UPS knows whether it was lost after being loaded on the truck or lost at a distribution center. This is not as uncommon as you might think. UPS seems to have this happen more often than the USPS or FedEx. I would like to read the tracking information to give a guess.

Chris

Posted by: brentley

quote:
Originally posted by TexasRanger74
how do you know that this is the first instance of an hd tivo going missing by ups? granted, it's the first one that has been reported on this forum, but unless you work for ups and have the stats on that, you can't really say that it's truly the first hd tivo unit that has gone missing.

.

My screwup I should have added,
"that has been reported here"

Posted by: brentley

quote:
Originally posted by TexasRanger74

I think if I was manufacturing these things, I would just manufacture them in plain brown boxes. who really gives a crap what the box looks like anyway? buyers aren't going to be influenced by the appearance of the box that holds the receiver.

At retail, where many of these things get sold, boxes do make a large difference. Shelf appeal is an important thing in retail.

Posted by: ohioindy

You can check out the "details" of this lost shipment on the UPS web site.

** TRACKING NUMBER REMOVED **

The customer service rep at Circuit City doesn't seem to understand that these are very hard to find. She told me "we will reship within 5-7 day... if it is not available for shipment, the order will be canceled". They were very friendly but my credit card still shows the charge! This had better not fall back into my lap. I guess I'll just wait and see if they really do have a replacement available.

Does anyone really thing they have a few extra units sitting around "just in case"? I doubt it.. but I'll give them a chance.

Posted by: videoholic

I'd blame it on Robert at VE.

Posted by: The Crane

It appears to never have been loaded onto the truck. I would call UPS and tell them to put a trace on the package. It takes a long time, but we used to sell high end sporting goods online and we had a handful of packages that were lost we eventually found with the tracer. CC will have to run a trace to utilize the insurance on the package...hopefully they insured it or CC will be getting $100 back from UPS for this missing item.

Posted by: Kamakzie

Man that really sucks. It fell out of his truck right into the UPS drivers home. j/k :D

Posted by: The Crane

Oh and to back CC...my HDTIVO was double boxed.

Posted by: Starrbuck

quote:
Originally posted by videoholic
I'd blame it on Robert at VE.

Of course, everything else is his fault.

Posted by: TexasRanger74

quote:
Originally posted by brentley
At retail, where many of these things get sold, boxes do make a large difference. Shelf appeal is an important thing in retail.

not necessarily. how many people bought the units on here as a pre-order without even knowing or caring what the box looked like that it comes in. my point was, if the item is a strong enough item, with enough demand, it won't matter what it's boxed in. at ultimate electronics, they don't even display the boxes... they're back in the warehouse.. so you wouldn't know what the box looked like before you purchased it. they seem to have no trouble selling items, even though the boxes aren't present. that's my point. yes, you can have a $3.00 bar of soap that is boxed with a better design and may sell better because of it, but for a $1000 item, you're not going to buy based on what the box looks like... lol

Posted by: Dean Martin

Mine was double bixed as well.

Posted by: aejanis

It could also be that the box was destroyed and they are not going to bother delivering it.

FALLOUT/MERCHANDISE MISSING could indicate that the box fell apart and stuff fell out and they lost/damage some of the contents.

Don't blame theft, it could be that a truck backed up over the thing.

Posted by: aejanis

quote:
Originally posted by TexasRanger74
not necessarily. how many people bought the units on here as a pre-order without even knowing or caring what the box looked like that it comes in. my point was, if the item is a strong enough item, with enough demand, it won't matter what it's boxed in. at ultimate electronics, they don't even display the boxes... they're back in the warehouse.. so you wouldn't know what the box looked like before you purchased it. they seem to have no trouble selling items, even though the boxes aren't present. that's my point. yes, you can have a $3.00 bar of soap that is boxed with a better design and may sell better because of it, but for a $1000 item, you're not going to buy based on what the box looks like... lol

I remember people going nuts over the initial pictures of the box that was thought to be taken with a camera phone @ a Directv Corp Office. People do care what the box looks like. McDonald's spends TONS of money designing the cup that you drink your Coke out of. It is not something that you think about "actively". Yes, the way the cup @ McD's looks does effect your overall experience...you might not "actively" feel it helping your overall experience, but it does. You don't care what it looks like, you don't base your purchace on the look of the cup...but when it is delivered your brain takes note of it.

Posted by: Kamakzie

LOL... I guess a box could deteriorate, it is conceivable.

quote:
Originally posted by aejanis
It could also be that the box was destroyed and they are not going to bother delivering it.

FALLOUT/MERCHANDISE MISSING could indicate that the box fell apart and stuff fell out and they lost/damage some of the contents.

Don't blame theft, it could be that a truck backed up over the thing.

Posted by: TexasRanger74

quote:
Originally posted by aejanis
I remember people going nuts over the initial pictures of the box that was thought to be taken with a camera phone @ a Directv Corp Office. People do care what the box looks like. McDonald's spends TONS of money designing the cup that you drink your Coke out of. It is not something that you think about "actively". Yes, the way the cup @ McD's looks does effect your overall experience...you might not "actively" feel it helping your overall experience, but it does. You don't care what it looks like, you don't base your purchace on the look of the cup...but when it is delivered your brain takes note of it.

mcdonald's cups designs are quite different than hd tivo box design. there were MANY MANY people who pre-ordered on here because of the features of the unit, not because of the design of the box. as I said, small dollar items it may be feasible to make the design important. on a mcdonald's coke cup, you are drinking out of that cup, so it has a direct impact to the customer. you're not using this box to receive hd programming. most people only care about the performance of the RECEIVER itself. again, talking cups to this is two totally different things. there is a time and place for design on items/boxes. take a poll and find out how much the box design factored into people's purchasing of the HDTIVO and let me know how that turns out. people were likely going nuts over the fact that the item was closer to rolling out onto the market, not the fact that someone took a picture of the box and the box design got everyone all worked up. I can't think of a time when I've gotten giddy over the design on a box.

Posted by: SteveHoltam

We dont know if this lost unit was double boxed or not. So speculation either was is purely that.

Steve

Posted by: Kamakzie

I could of cared less what the Box looked like. I basically opened the box took out the Tivo and threw the box in a safe place in case I need it later.

Posted by: slocko

Yep. Ever since he sent that HD-Tivo a few months ago, I can get off the couch. damn that man!!!!!!!

quote:
Originally posted by Starrbuck
Of course, everything else is his fault.

Posted by: ShiningBengal

quote:
Originally posted by ohioindy
You can check out the "details" of this lost shipment on the UPS web site.

The customer service rep at Circuit City doesn't seem to understand that these are very hard to find. She told me "we will reship within 5-7 day... if it is not available for shipment, the order will be canceled". They were very friendly but my credit card still shows the charge! This had better not fall back into my lap. I guess I'll just wait and see if they really do have a replacement available.

Does anyone really thing they have a few extra units sitting around "just in case"? I doubt it.. but I'll give them a chance.

When you use UPS's tracking site, you must agree to it's use policy, which clearly states it is only for the shipper and consignee's use. Part of that policy is being violated by your post:

"Without limitation, you are not authorized to make the Information available on any web site."

The UPS Police are gonna get ya!!

Posted by: smak

People do care about the box that their tivo's come in.

The box, however, is the hardware shell that the components come in, not the cardboard box.

You might as well have a box that shows

$1000 product inside!!!!!!!!!!!!!!

These should definately be double boxed.

-smak-

Posted by: Chris Gerhard

quote:
Originally posted by ShiningBengal
When you use UPS's tracking site, you must agree to it's use policy, which clearly states it is only for the shipper and consignee's use. Part of that policy is being violated by your post:

"Without limitation, you are not authorized to make the Information available on any web site."

The UPS Police are gonna get ya!!

You might want to get the information out of your post as well, ShiningBengal. This box or its contents or both were likely destroyed by UPS. Whether it fell off a conveyor belt or was crushed by a forklift or something similar is anybody's guess at this point. I shipped 350 VCRs back in 95 to 96 and had this happen a few times. UPS made good on every screw up, without fail and usually in a very timely manner. On a couple of occasions, I got calls from customers with information that UPS had destroyed the box and VCR and then tried to deliver it although with a sticker stating the box had been damaged by UPS.

As rare as these things are, it is sad to see one be lost.

Chris

Posted by: turls

Hindsight being 20/20, why would you have cancelled the other orders before it was in your hands and verified not DOA?

Posted by: aaronwt

When I took one look at the TiVo box I said "This things going back, I'm not opening this box with the crappy pictures on it":up:

Posted by: ShiningBengal

quote:
Originally posted by Chris Gerhard
You might want to get the information out of your post as well, ShiningBengal.
Chris

Oops! Done. Hope the UPS police don't come after me as an accessory after the fact!!:D

Posted by: ohioindy

Well, it looks like Circuit City is doing something about the lost unit! I just called and they gave me a FED EX tracking number for my new HR10250 which was sent today via FedEx overnight standard. I should be enjoying it tomorrow night and I can't wait! This one is coming from Marion, IL.

Posted by: Kamakzie

Congratulations, you are going to love it!

quote:
Originally posted by ohioindy
Well, it looks like Circuit City is doing something about the lost unit! I just called and they gave me a FED EX tracking number for my new HR10250 which was sent today via FedEx overnight standard. I should be enjoying it tomorrow night and I can't wait! This one is coming from Marion, IL.

Posted by: brahamt

Everytime my eyes pass over this thread I get real sad. I am not overly empathic, but that just hurts.

I am glad that it seems to be working out for one of you.

Posted by: Crash_Corrigan

I ordered online from CC in May. I just happened to catch one of their open windows and got one. Opted for standard shipping. Bad choice. FedEx Ground's terminal here in St. Louis misplaced my HDTivo for a couple days. Fortunately they did find it and I got mine only a couple days late. I expected to have it on a Friday and it arrived in St. Louis on that Friday but I couldn't get it until Tuesday because they couldn't find it.

I was very surprised that CC didn't double box this $1K piece of hardware. I'd never received a piece of electronic gear that I'd ordered online or by catalog that hadn't been doubleboxed...from a $1,500 computer to a $600 monitor to a $200 CD plyer to a $80 VCR.

When I picked mine up at the FedEx Ground terminal and saw that it wasn't doubleboxed and that it had HD DVR plastered all over all 4 sides of th box, I was almost surprised that someone hadn't stolen it.

Posted by: thegeek

You guys are so unimaginative. Doesn't CC record the serial number of the device for the DirecTV signup requirement? Heh heh heh....

Posted by: Crash_Corrigan

As limited as the supply of HDTivos was in May, if one had gotten stolen or damaged in transit, there was no telling when CC or anyone else might get you a replacement.

Posted by: videojanitor

I received my CC unit yesterday, and although it *was* double-boxed, I would rate the packing job as "not great." The HR10-250 was basically just sitting inside a much larger box, with a couple of those "air pillows" thrown in there.

Also, anybody else notice anything weird with the DirecTV "seal" that's on the side of the box? On mine, there are TWO seals -- there's the first one that's on the box, which is covered by the clear packaging tape, and then another one on top of the tape. It looks a little suspicious, but who knows.
It doesn't really matter as I don't plan on opening the box -- I need to return it to CC as I've got another one (that I paid less for) arriving tomorrow.

--Bill R.

Posted by: aaronwt

The eight that I bought from BestBuy were exactly the same way. Both U.S. and Mexico manufactured.