TiVo Community Forums Archives - Lost Local Channels, FOX News, Etc.

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Lost Local Channels, FOX News, Etc.
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Posted by: Backhack

Fox news 360 plus other channels just went blank for me @ 8:00 am cst. Any one else have this problem CS at DTV is on terminal busy.

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Deo Vindice
Ducit Amour TiVoae
Sony T60 116 Hrs, Sony SVR2000 30 Hrs, Philips HDR112 107 Hr
Philips DSR6000 106 Hrs

[This message has been edited by Backhack (edited 11-22-2001).]

Posted by: btenison

Yup... Same here... I'm getting the "Program is not available in you area messages" on a lot of channels. We were supposed to start a free weekend of HBO. I wonder if someone made a programming mistake last night!

Posted by: bigray327

Yup. Two of my locals (Fox and NBC) say "This Program is Not Available. Check Program Guide for Alternate Programming."

My plan is to:
a. wait a while.
b. reboot.
c. pee my pants.
d. call customer service.

- Ray

Posted by: Kashmir

same here....but the non-Tivo DirectTV box is still working...

[This message has been edited by Kashmir (edited 11-22-2001).]

Posted by: acheslow

Same thing here.. about half of my channels report 'Program not available in your area'. I've called DirecTV and they reported that it is a technical problem on their end, they are aware of it and working on it, but do not know when it should be fixed. Funny thing is I also have a non-Tivo receiver that is working fine.

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Alan Cheslow
cheslow.com

Posted by: ArthurB

Mine is out too. Called Directv - they didn't know but transferred me to tech support. Tech support line rang "busy" so got no response. Many stations went out on me about an hour ago. Can get some channels though. No local channels, no Fox, no HGTV, not MSNBC but can get CNN, Weather Channel and others. Hope the problem is fixed shortly.

Posted by: Warlocks1

I just got off the phone, it is a system problem. They are working on it. I am really getting pissed. My whole family is waiting to watch the parades. 2 weeks ago we lost the NFL package and today we lose locals. I wonder what is going on over there. Arer they doing a bunch of ECM's or are they having quality control issues. Dish is looking more and more attractive.

Posted by: bigray327

quote:
Originally posted by Warlocks1:
My whole family is waiting to watch the parades.

OK, they're showing Billy Ray Cyrus. *click*

Posted by: Rik

Same here. I only have DirecTivos in the house so I can't compare to a standard box. Called DirecTV - it took 10 tries because it is constantly busy. I wonder why. And got the same pat answer the others here did. Technical issue ... working on it ... no time frame for resolution ... blah blah blah. We should all ask for a credit on our monthly bill. At least make this hurt them a little.

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1 Philips DirecTivo upgraded to 126 hours
1 Hughes DirecTivo - not yet upgraded

Posted by: dwill104

Glad I came here before I wasted time calling DTV. I also have a lot of "channel not available" and other channels are swapped (Ch 244 [Sci-Fi] shows Tech TV and Ch 335 [VH1] shows Ch 103). Rebooting didn't help. All transponders good.

My non-TiVo Hughes satellite receiver is unaffected. Wonder how that works. What kind of DTV problem only affects the TiVo units and not the regular satellite receivers?

[This message has been edited by dwill104 (edited 11-22-2001).]

Posted by: xannor

Yea! Once again my DTivo is dysfunctional. Well at least some of you managed to get through to someone and learn something. Both DSR6000s in my house are suck with only Music/Premium and Sports channels. Though the one old RCA receiver is fine. This makes me so glad that I invested all that money into these receivers.

Posted by: Corey140

This is affecting my UTV boxes but not the s/a boxes. dwill104, seems like it is a Advanced PRgram Guide problem.

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Directv Subscriber (oval dish+ sat c kit)
RCA UTV, Hughes 2 E25 and 1 Hughes E11
Comcast Subscriber:
cable modem and basic cable

Posted by: RandyR

I am having the same problems with my DSR6000. Fox News Channel 360 is gone, and our local Fox 4 is playing VH1.

The good thing is that I now know who Jessica Simpson is! Ohhh laaaa laaa!

A credit on the bill sounds fair to me!!

Posted by: Rik

I think all should still call in. The constant influx of calls regarding the same issue can help light a fire. The fact that this is only affecting DTIVOS tells me that they made a change and didn't realize the ramifications. Ask for a credit on your bill while you're at it. That should help speed things up.

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1 Philips DirecTivo upgraded to 126 hours
1 Hughes DirecTivo - not yet upgraded

Posted by: MrLatte

I've got the same problem - lost a bunch of channels I usually get like TechTV and some locals. I wonder if this only affected the DirecTV PLUS receivers which the D-Tivo is. I don't have other other receivers to check.

Posted by: MrLatte

Weren't we supposed to start a free HBO weekend today or yesterday? Those channels still don't work for me - I wonder if we they sent the signal to turn those on it screwed up all the other channels. Just a thought...

Posted by: walters

Me too http://www.avsforum.com/ubb/mad.gif

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Philips DSR6000 DirecTV with TiVo
Vote for new TiVo features

Posted by: midas

Yea, I think it's an APG problem. My cheapo RCA receiver in the bedroom is fine. But my 2 DTivos and my HD receiver all have the problem. All 3 use the APG while the cheapo uses the regular guide.

Posted by: barryq

Got the same problem in the Boston area. Glad I kept basic cable.

Posted by: Corey140

I still don't get Cinemax which is part of the free preview. ECM gone bad?

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Directv Subscriber (oval dish+ sat c kit)
RCA UTV, Hughes 2 E25 and 1 Hughes E11
Comcast Subscriber:
cable modem and basic cable

Posted by: dschuetz

I have the same problem, both my DSR6000 boxes don't receive just about anything.

Called DirecTV, just like everyone else here, but the rep was worse than useless. After about 5 minutes just trying to get in the QUEUE (! it wouldn't even let me wait on hold, told me to return to the menu), and another few minutes on hold, I got someone who claimed not to know what was up, and the best I heard was 'they hope to have it working later today.' I told her she'd have a lot of really pissed people who can't see the football games, she said she's had a lot of calls already.

So, more people calling won't make a difference, their system is already saturated.

The thing is, this is why I left cable in the first place -- random outages and customer service that won't help.

If anyone DOES get through, demand to speak with a supervisor (I ususally lose my cool too early to go that route http://www.avsforum.com/ubb/smile.gif ), and push them to push the techies for a REAL explanation of the problem and timeframe for resolution. Then post what you learn here.

I'm off to write a nasty letter to D* on their web page. I know from experience that those get read, if only a month or two later.

david.

Posted by: xannor

You know, I understand the need to ECM, but from what I read about both the pirates and the normal users, it seems that their attempts do more harm than good. I do hope that they will fix it soon.

Some people keep saying that we should keep tring to call in, well since it seem that they are allready flooded with calls, I assume that they are well aware of the problem they have caused. I don;t think that calling in would help the situation, especially since I have tried three times before I saw anyone post this to the forums and could not get through.

Well hopefully they will fix it soon, our local cable sucks and I'm missing the Parade!http://www.avsforum.com/ubb/tongue.gif

Posted by: DirecTivo

Tried for 45 minutes to get into DTV to register my complaint and finally gave up.

At least I can watch TechTV via Sci-Fi... Thanks to whoever mentioned that in the thread!.

Posted by: jackrabbitslimm

Contrarian view:

Noticed the same multiple channel outage on my system, and followed my first instinct to check this forum rather than call DirecTV. I am now appeased that it's a system problem, not my unit only, and I'm thankful that I have this forum to save me queueing up on hold to tell DirecTV what they already know. Thanks, AVSTivoForum...

While this is a hassle, it's the first time in my multi-years as a Tivo user that I can remember this happening. Compared to my old days with Chicago Cable, where there were intermittent problems on a fairly regular basis.

Rock on, DirecTivo...

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-Slimm

Posted by: dschuetz

As promised, I just sent feedback to D* on their web page. If you do this (and I suggest people do something similar, this way it's processed in a non-phone sort of forum and they might keep better track of complaints/suggestions), have your account number handy, as they ask for it on the feedback form.

My biggest problem is that they don't know what's going on, or, rather, that they won't tell their reps (and, by extension, us). I suggested that they need to keep their customer service people better informed, and that they ought to make a "technical problems" section on the website so we can know right away when something's broken, what the problem is, and when it'll be fixed.

Anyway, here's my message, should it inspire anyone else. http://www.avsforum.com/ubb/smile.gif

d.

------------

Hello --

Like potentially millions of other DirecTV subscribers this morning (Thanksgiving), I woke up to find that I can't get virtually any of my channels.

I called Customer Service, and not only was the "troubleshooting" system inadequate to the current problem, but it took me many attempts to even get added to the "on hold" queue.

Once through, the Customer Service representative did not have anything better to tell me than "there's a technical problem" and "we hope to have it resolved later today."

I am upset about this situation for three reasons: 1) Random, sporadic, unexplained outages is why I left cable. 2) the phone menu system shouldn't take me 5+ minutes to even get to the queue for an operator, and 3) nobody at the customer service department knew what was going on.

The third point is the worst -- these people are your front lines of defense, and they, not technical support, not the executive management team, are DirecTV's interface to me, your customer. When they don't know something, as far as I am concerned, DirecTV doesn't know that, either. They should always be kept fully informed as to what's going on, who it's affecting, and when it'll be fixed.

I hope that as the EchoStar merger proceeds, you'll take appropriate steps to ensure that all your operators are both available and properly informed. Also, I'd recommend that your customer service (and technical support) centers have direct access to a "current technical issues" section on the web page, to post detailed information about current outages (not simply "We're having a problem and hope to fix it soon") so that we don't clog your phone lines to get a simple message. This could be easily located under the Self Service account section, so that your occasional (and, sometimes, understandable) problems aren't broadcast to the world (just to your customers who already know *something* is wrong anyway).

Thank you for your consideration of these suggestions.

david.
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Posted by: jmcvicker

DSR6000 here (bought this week). For me, lost random stations. HGTV, DIY, some movie stations, etc. Other receiver (RCA) is fine.

I did get the Tivo 2.5 upgrade from 2.0 last night so I thought that might be it.

Posted by: erivers

Same here. About a third of my channels are gone. Rebooted, from menu then power down, no joy. Called DTV got through quick, but rep was useless... didn't know/mention about system problem, resent programming signals, nothing. "Transferred" me to technical support, which was like falling down deep hole. Cordless phone battery started going dead. Hung up. Came here. Relieved to see that it's not just me (misery loves company?). Will wait, if not patiently, for a resolution.

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I feel more like I do right now than I have all day.

Posted by: TRILIGHT

#*%(&@#()*%&@#*($%@#*()%&*@#$%@#%()*@&#^$*%&@#$%!!!!!!!!!

I am so pissed right now I can't see straight!!! This is TOTALLY a DirecTV screw up that has gone a long way to ruin a Thanksgiving tradition! I got the same BS answer from them about having a TiVo unit. I'm going to try to get credit on my bill later. All I can say is that if I miss the Thursday night lineup I am going to be INFINITELY more pissed off than I am right now. I HATE those rat ba$tards!!

*Off to take a cold shower now....*

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Provis novimoseo y 126hr TiVo!!
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Posted by: Jim T

The only two chs that directly affect me that are also affected by this are AMC (254) and FMC 258 I either had or have recordings today on these chs.

I called, and got through to, DTV (it only took about 15 mins.) they were VERY sorry BUT no one, even supervisors gave any idea of when the chs were coming back. It REALLY sounded like they did not have any idea of the repair time.

They DID, however, credit my account for today ($2.78). This makes me feel a bit better and the movies that are effected will be on at a later time so I am NOT too adversely effected.

I believe that this is NOT related to ECM but, rather, to something being done wrong in the "free" preview activation of all receivers. Of course DTV may have done it intentionally to see if anyone is paying attention.

DTV appears to be responding to their problems I just hope that they don't do what happened about 5 years ago. THey had a problem like this and they made a mistake trying to fix it and ALL chs went out in the SE area for about 2 hours.

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We here highly resolve that these dead shall not have died in vain, that this nation under God shall have a new birth of freedom, and that government of the people, by the people, for the people shall not perish from the earth.
A Lincoln

Posted by: Backhack

I was TiVoing the Fox News Channel when the event happened. It seems to have been 15 seconds after 7:00 am CST had to have been a software or major computer reprogram. Does anyone know when the "free HBO" was to start (what Hour). Anyway I am miffed but not POed its only TV and It is Thanksgiving. http://www.avsforum.com/ubb/wink.gif http://www.avsforum.com/ubb/tongue.gif

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Deo Vindice
Ducit Amour TiVoae
Sony T60 116 Hrs, Sony SVR2000 30 Hrs, Philips HDR112 107 Hr
Philips DSR6000 106 Hrs

Posted by: mikes32

This is a BIG deal! I have relatives from all over the place due at the house within the hour to watch the turkey day football games. I suppose I'll have to rig up a makeshift coat hangar antenna to try and pick up a local air signal. Anyone have any advise / suggestions - Fox is station I will be shooting for.

Posted by: dssdbs

I realize that some of you may be pissed off. But this has happened only once, maybe twice since DirecTV started back in 1994. That's a pretty darn good track record. Better than the Cable company that used to go out with even the hint of rain in the Area.

And this "DISH NETWORK is looking better and better". Well, better than what? DirecTV? Not in a million years. Cable? Definitely.

And y'all bringing up a credit on your bill, get real, they don't owe you a credit.

I pay $110/mth

using 30 days in a month, there is 720 hours in a month

110 / 720 = .16/hr (approx)

consider a 2 hour outage of only a few channels, and you can see that any credit that you would be entitled to would still be less than a .50 .

The channels that I was getting the "Proram is not available in your area", are back on now.. You think the cable company could ever get something fixed that fast? I didn't think so. http://www.avsforum.com/ubb/smile.gif

Posted by: Corey140

quote:
Originally posted by Jim T:
DTV appears to be responding to their problems I just hope that they don't do what happened about 5 years ago. THey had a problem like this and they made a mistake trying to fix it and ALL chs went out in the SE area for about 2 hours.

Yea, everything had to be turned on until they could fix the problems. So we got the networks and everything for 1 day. It was nice

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Directv Subscriber (oval dish+ sat c kit)
RCA UTV, Hughes 2 E25 and 1 Hughes E11
Comcast Subscriber:
cable modem and basic cable

Posted by: dwill104

quote:
Originally posted by dssdbs:

The channels that I was getting the "Proram is not available in your area", are back on now.. You think the cable company could ever get something fixed that fast? I didn't think so. http://www.avsforum.com/ubb/smile.gif

I haven't seen any change as of 10:40 EST. Channels 249 and 254 still "not available" and other channels are still swapped.

Posted by: Corey140

Must have been the new guy http://www.avsforum.com/ubb/wink.gif http://www.avsforum.com/ubb/biggrin.gif.....

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Directv Subscriber (oval dish+ sat c kit)
RCA UTV, Hughes 2 E25 and 1 Hughes E11
Comcast Subscriber:
cable modem and basic cable

Posted by: walters

BTW, it thinks Bravo is a PPV. Wanted to charge me $3.99 for "Paid Programming" http://www.avsforum.com/ubb/eek.gif

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Philips DSR6000 DirecTV with TiVo
Vote for new TiVo features

Posted by: spankspank

Chicago locals 2 (CBS) and 7 (ABC) are out. I got a $1.60 credit which is insulting. I spoke to a supervisor, no satisfaction. The Sunday ticket snafu and now this. I didn't think I was an early adopter at this point, but clearly there are bugs to be worked out.

Posted by: Backhack

Maybe Osama bin Laden hacked DTV to commit terroism on our Thanksgivingday http://www.avsforum.com/ubb/biggrin.gif

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Deo Vindice
Ducit Amour TiVoae
Sony T60 116 Hrs, Sony SVR2000 30 Hrs, Philips HDR112 107 Hr
Philips DSR6000 106 Hrs

Posted by: fjhaley

Someone earlier mentioned that DTV should have a place on the website for know outages. I'll do them one better. I work for the phone company. Our helpdesk number reports known outages BEFORE you even start getting prompted for choices, and the expected time of repair.

That's something that is SORELY lacking in DTV. I don't know if the merger is such a good idea. If DTV is going to be the dominant survivor in the new company, how can they handle that many more users when they can't handle the ones they already have?

my .02 worth...FWIW..

fjhaley

Posted by: Bud_Man

I have to agree with everyone HERE!! First Sunday Ticket, now this!!! Arrrggghhh!!!

And they wont even give a credit! Waited and talked to a supervisor - and got Nothing!

Arrrgghhhh - Lucky going over to in-laws, so hopefully will not be a problem with Games!!!

What can we do???? They have us by the B_lls!!!

Posted by: jskinvest

Me too. Local channels affected here in Boston. Local CBS is now NBC. Local ABC (ch. 5)is gone completely, fox25 is now flix and nbc ch7 is now HBOplus. I have 5 receivers (2 with tivo) and only the tivo ones are affected. Directv says they know about the problem and are working on it. I have my doubts. They better get it fixed by the time football starts or I am demanding a cash refund.

Posted by: Jim T

quote:
Originally posted by spankspank:
Chicago locals 2 (CBS) and 7 (ABC) are out. I got a $1.60 credit which is insulting. I spoke to a supervisor, no satisfaction. The Sunday ticket snafu and now this. I didn't think I was an early adopter at this point, but clearly there are bugs to be worked out.

How is $1.60 insulting? Do you pay more than $48.00 (30*1.60) per month for programming?

They credited me for one day of my total monthly package (2.78. I pay aprox $84.00) This is a reasonable amount since it is primarly intended to keep customers happy. I have not lost a full day of ANY of my chs so far and all I have lost is a MUCH smaller percent of what I have paid for than what they offered. All in all DTV has responded well from a cust service point of view.

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We here highly resolve that these dead shall not have died in vain, that this nation under God shall have a new birth of freedom, and that government of the people, by the people, for the people shall not perish from the earth.
A Lincoln

Posted by: barryq

Most channels are back to normal in the Boston area.

Posted by: Backhack

Channels seem to be ok now in Texas. Have some compasion for the csr people at DTV its Thanksgiving and they are working most likely with a skeleton crew

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Deo Vindice
Ducit Amour TiVoae
Sony T60 116 Hrs, Sony SVR2000 30 Hrs, Philips HDR112 107 Hr
Philips DSR6000 106 Hrs

[This message has been edited by Backhack (edited 11-22-2001).]

Posted by: fjhaley

Hmmm... what can we do? Well, first we can visit the FCC Webpage at www.fcc.gov. There are links on the page to email them, up to the commissioner. I suggest we let them know the quality of service and support provided by DirecTV, and strongly oppose the merger.

fjhaley

Posted by: bigray327

quote:
Originally posted by fjhaley:
Well, first we can visit the FCC Webpage at www.fcc.gov.

Try www.relaxitsonlytelevision.com first. Consider what you're complaining about on Thanksgiving 2001.

- Ray

Posted by: fjhaley

Seems to be OK in Tampa market as well...

fjhaley

Posted by: fjhaley

quote:
Originally posted by bigray327:
Try www.relaxitsonlytelevision.com first. Consider what you're complaining about on Thanksgiving 2001.

- Ray

Ray, I'm complaining about something I pay good money for, get poor customer service, and that is trying to turn itself into the television equivalent of Microsoft.

Happy Thanksgiving!
fjhaley

Posted by: biker

My channels just came back on.

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Proud owner of a Harley Davidson

Posted by: Corey140

My UTV chanels are back. I guess it took that long because the senior engineers aren't at work today.

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Directv Subscriber (oval dish+ sat c kit)
RCA UTV, Hughes 2 E25 and 1 Hughes E11
Comcast Subscriber:
cable modem and basic cable

[This message has been edited by Corey140 (edited 11-22-2001).]

Posted by: jskinvest

Just checked and the channels seem to be wotking fine now. Lets hope it lasts.

Posted by: TRILIGHT

Mine are back. I guess what bothers me most about it is that it is something they did that caused a HUGE problem. When other types of outtages happen, it's because of external things beyond most people's control. This was something they caused. Whatever it was they did should have been tested against ALL DirecTV units before they went and flipped a switch on something. It's sloppy quality control and lack of attention to detail that bothers me most.

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Provis novimoseo y 126hr TiVo!!
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Posted by: bgreen5

quote:
Originally posted by bigray327:
Try www.relaxitsonlytelevision.com first. Consider what you're complaining about on Thanksgiving 2001.

- Ray

Damn! NOW the site http://www.relaxitsonlytelevision.com is DOWN!!!

I demand compensation!!! I think a class action lawsuit is in order!

http://www.avsforum.com/ubb/wink.gif

------------------
Welcome to the TiVolution!

Accept no limitations. Reject ultimatums. If you're going to join a revolution, choose wisely indeed.

Favorite posters: Jim West, bareyb, Otto, _ITV, walters, Ereth, Pan Chun, and others...

Posted by: wayne53

I have had the same outage as everyone else but my bedroom box worked perfect with all channels.
What strikes me as funny is why would one box work and the other would not.
Anyway all is well all stations up and working now.
~Happy Thanksgiving everyone~

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Wayne

Posted by: midas

quote:
Originally posted by wayne53:
I have had the same outage as everyone else but my bedroom box worked perfect with all channels.
What strikes me as funny is why would one box work and the other would not.
Anyway all is well all stations up and working now.
~Happy Thanksgiving everyone~

As posted earlier on this thread, it was only the units using the APG guide data that were hit. Normal boxes use a different guide scheme.

Posted by: erivers

Hey, give 'em a break....

A four hour partial outage, and you want to e-mail the FCC, file a class action suit and have a nervous breakdown??

How many mistakes do YOU make at work in a year?

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I feel more like I do right now than I have all day.

Posted by: bgreen5

quote:
Originally posted by erivers:

A four hour partial outage, and you want to e-mail the FCC, file a class action suit and have a nervous breakdown??

No... the lawsuit is against the company that operates the website
http://www.relaxitsonlytelevision.com

I can't get to it, so there's no way I can relax! False advertising.

http://www.avsforum.com/ubb/wink.gif

------------------
Welcome to the TiVolution!

Accept no limitations. Reject ultimatums. If you're going to join a revolution, choose wisely indeed.

Favorite posters: Jim West, bareyb, Otto, _ITV, walters, Ereth, Pan Chun, and others...

Posted by: JAB

We had a few other topics covering this subject for specific sets of locals. I've directed people in those topics here and retitled this topic to explicitly include local channels.

/jab

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a moderator at the TiVo Community Forum

Posted by: timf

I thought I'd add that I've been watching TV since before 10AM this morning and my local channels (Detroit) have worked without a single glitch.

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Tim F
Moderator: DirecTV Receiver w/ TiVo & Suggestion Avenue
Owner: 4 TiVos of various makes and models

Visit AVS Forum Live Chat for live help with your TiVo! View channel stats here .

Posted by: VoR

The last thing anyone would want to do is turn the TV off and spend time with family on Thanksgiving. You people need to get out more.

Posted by: chicagogreg773

um..families do spend time together watching the thanksgiving day parade and football on thanksgiving

of course, yesterday, we weren't able to watch the parades

Posted by: bigray327

quote:
Originally posted by chicagogreg773:
um..families do spend time together watching the thanksgiving day parade and football on thanksgiving

of course, yesterday, we weren't able to watch the parades

I hate replying to a FUDster, but would you make a federal issue out of it if your cable went out for an hour? The bad part about this forum is that you get complaints about every nitpicky little thing in the world. You just gotta relax a little bit. Sheesh.

Somebody please put this thread out of its misery!

- Ray

[This message has been edited by bigray327 (edited 11-23-2001).]

Posted by: fjhaley

quote:
Originally posted by erivers:
Hey, give 'em a break....

A four hour partial outage, and you want to e-mail the FCC, file a class action suit and have a nervous breakdown??

How many mistakes do YOU make at work in a year?

If I made a mistake of that magnitude? One.

It's not so much the mistake, it's the poor customer service dealing with it. Customer support numbers that dump you off to a busy signal, no information on the web site when there is a known outage, and no recorded message on the customer support line telling you that there is an outage and they are aware of and working on it.

I didn't mention a class action suit. I do encourage opposing the merger, as I would have done BEFORE the outage. I work for the phone company (Damned near the ONLY phone company) and I've seen how they (the mergers) work. The only ones to benefit are the executives and SOMETIMES the stock holders.

fjhaley

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