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1.5.1 software
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Posted by: dheiland

Talking to customer service today they said that the problem with updating from 1.5.0 to 1.5.1 should be resolved now, and that it should take no more than 24 hours to update to 1.5.1. Seems their system wasn't programmed to recognize that some boxes should receive 1.5.1.

If you don't get 1.5.1 within 24 hours (well, 24 + a couple to allow for a second download), let customer service know, and post here - I'd like to know if their info is correct.

Oh, they also said that 1.5.1 was the last update customers would receive if they didn't have a subscription since it contained essential bug fixes. I've got to imagine that if a 1.5.2 came out that fixed some of the more major audio/video bugs that they would adjust the policy. Its the features they don't want to give away, not any *major* bug fixes.

Dave

Posted by: xneilj

Personally I'm not too bothered about what restrictions they place on downloading updates to boxes without a subscription as I believe the UK boxes are fairly useless without one. I basically accept that the only reason a UK box can do anything without a sub is for legal reasons but at the end of the day anyone who spends Ł400 on a box just to pause live TV and is unwilling to pay for full service is a bit daft.

Neil.

------------------
See the TiVo UK FAQ at http://tivoukfaq.addr.com

Posted by: julie_e_robertson

i am very interested to know what ur problem is with tivo is?

is it personal, or r u just sad?

i do not like u, even though i have never met u!

i believe tivo is the best invention in the world. It lets me lead the full life i want to lead, but still manage to go out and have fun socialising, but watch all the tv i want.

The next problem i have with you, is the fact you persistently and consistently down call the kind help csr's, they have a job to do, and you do not help matters by picking on them, and making life very awkward for them.

yours faithfully

julie r

Posted by: Darren.Karp

quote:
Originally posted by julie_e_robertson:
i am very interested to know what ur problem is with tivo is?

is it personal, or r u just sad?

i do not like u, even though i have never met u!

i believe tivo is the best invention in the world. It lets me lead the full life i want to lead, but still manage to go out and have fun socialising, but watch all the tv i want.

The next problem i have with you, is the fact you persistently and consistently down call the kind help csr's, they have a job to do, and you do not help matters by picking on them, and making life very awkward for them.

yours faithfully

julie r

Julie,

Not sure who it is you don't like!

Posted by: julie_e_robertson

sorry its is that man(or wimp) dheiland

I did not mean to offend anyone else

sorry

Julie

Posted by: dheiland

Julie,

I'm confused by your post. I do not recall any post of mine that has put down TiVo or the service centre, including the one in this thread. Nor any post that calls for such a personal attack.

Dave

Posted by: julie_e_robertson

i am sorry but what difference is it to you whether the operators get their fact correct or not?

do you have a technical problem with your equipment?

if not i suggest that you do not plead so naive and ignorant then.

yours sincerely

j

Posted by: julie_e_robertson

i am sorry but what difference is it to you whether the operators get their facts correct or not?

do you have a technical problem with your equipment?

if not i suggest that you do not plead so naive and ignorant then.

yours sincerely

j

Posted by: bignoise

quote:
Originally posted by julie_e_robertson:
i am sorry but what difference is it to you whether the operators get their facts correct or not?
do you have a technical problem with your equipment?
if not i suggest that you do not plead so naive and ignorant then.

Um, Julie, do you happen to work for Sky? You seem to be taking this much too personally. :-)

I think what he's saying is not that "all customer service reps are stupid", and he's not blaming them for having wrong information, what he is criticising (and it's only a very gentle, constructive criticism) is the systems whereby the customer service reps are given incorrect information (or no information at all) to pass on to the customers. Now if you worked as a CSR (and I assume you do by the way you use those vaguely internal-sounding initials to refer to such staff) you would find that as frustrating as the callers do. Nobody is blaming you (or any CSR) personally for the situation.