TiVo Community Forums Archives - Announcing a new web feature: Manage My Account

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Announcing a new web feature: Manage My Account
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Posted by: TiVolutionary

We are pleased to announce a new feature of tivo.com, Manage My Account, and you guys get to use it first!

The new Manage My Account feature will live in the Customer Support section of TiVo.com. It allows standalone users to change their contact info, add a Recorder to their account, change their credit card, change from Monthly to Lifetime service, view billing history, and more. Combo users (once they let Customer Support know their e-mail address) can update their credit card info and update their TiVo Service Number (if their unit is exchanged).

More features will be coming later, but this is a great start!

Alright, enough parenthetical obscurity… check it out: http://www.tivo.com/manage

Congrats to the team.
-RB

Posted by: BrettStah

Pretty cool! I have two stand-alones (with lifetime service), but only the most recent one is listed. The one not listed was bought and activated last year, around November...

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Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: stevel

Looks good to me...

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Steve (Sony SVR-2000, 103+ hours, TiVoNET, Dish Network)

Posted by: DrStrange

WilmaHome?

Posted by: JohnJr

Flintstones... Wilma I'm home!????

-John

Posted by: kazymyr

And hopefully no more billing problems from now on..

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This mind intentionally left blank--

Posted by: jerrylin

Noticed there's a means of transferring subscriptions. Is there some kind of enforcement to keep you from doing this indiscriminately?

Posted by: BrettStah

Wow, my problem solved in less than an hour!!!

Thanks to Kate at Tivo, both of my Tivos are now listed...

------------------
Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: Dan203

quote:
Originally posted by jerrylin:
Noticed there's a means of transferring subscriptions. Is there some kind of enforcement to keep you from doing this indiscriminately?

Yes, according to Kate, the developer of this site, that feature only works without limitation for the first 30 days after activation. After that it only works for a unit exchanged under a factory or in store extended warranty. Which means it will only except a serial number for a unit of the exact same make/model, and it will tag the old serial number as defective. It's basically the same restrictions you'd get if you called to transfer the subscription.

Dan

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Moderator: TiVo Coffee House, Help Center & Happy Hour

Posted by: modnar

quote:
Originally posted by BrettStah:
Pretty cool! I have two stand-alones (with lifetime service), but only the most recent one is listed. The one not listed was bought and activated last year, around November...

Did you use a different email address or something when you activated the November one?

Posted by: BrettStah

I didn't, but the person who typed it in did! http://www.avsforum.com/ubb/smile.gif

They used dmbarbier@yahoo.com, instead of bmbarbier@yahoo.com.

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Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: modnar

quote:
Originally posted by BrettStah:
I didn't, but the person who typed it in did! http://www.avsforum.com/ubb/smile.gif

They used dmbarbier@yahoo.com, instead of bmbarbier@yahoo.com.

By the way, I didn't read that you had fixed your problem until after I posted. http://www.avsforum.com/ubb/smile.gif

Posted by: DslrMark

Question I activated my Tivo over the Phone with a lifetime Subscription, Can I still use these features and how do I activate it...thanks

Posted by: BrettStah

quote:
Originally posted by DslrMark:
Question I activated my Tivo over the Phone with a lifetime Subscription, Can I still use these features and how do I activate it...thanks

Click the link, I think all the information and answers you need are available on the site...

------------------
Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: John494900

Cool!

I really like this! Can't wait to see what's to come!

------------------
John,
A Proud and Happy TiVo: Owner, User, Informer, and Supporter!
Captain - TiVo Army!
2.0.1.z15 - Philips 30 hour
2.0.1.001 - Philips 30 hour

Posted by: DslrMark

Thanks BrettStah But I get this Message.

Please enter the e-mail address you used when you activated your TiVo Service. A temporary password will be sent to this e-mail address

[This message has been edited by DslrMark (edited 10-10-2001).]

Posted by: BrettStah

quote:
Originally posted by DslrMark:
Thanks BrettStah But I get this Message.

Please enter the e-mail address you used when you activated your TiVo Service. A temporary password will be sent to this e-mail address

[This message has been edited by DslrMark (edited 10-10-2001).]

Do you remember supplying Tivo with an email address when you registered? If not, you can probably call them (or maybe email them... I wouldn't be surprised if a Tivo employee sent you a Private Message here... make sure you check!). Once you have the email address that they have on record, you should be able to complete the process...

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Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: javo

Manage only shows my SA, should it also show my combo units?

Posted by: BrettStah

quote:
Originally posted by javo:
Manage only shows my SA, should it also show my combo units?

Re-read the second paragraph of Richard's post...

http://www.avsforum.com/ubb/smile.gif

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Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: javo

O.K., I have re-read it:

quote:
Originally posted by TiVolutionary:
...Combo users (once they let Customer Support know their e-mail address) can update their credit card info and update their TiVo Service Number (if their unit is exchanged)...

It seems to say that Combo units should be there too.?????

Posted by: Katya

quote:
Originally posted by Dan203:
Yes, according to Kate, the developer of this site, that feature only works without limitation for the first 30 days after activation. After that it only works for a unit exchanged under a factory or in store extended warranty. Which means it will only except a serial number for a unit of the exact same make/model, and it will tag the old serial number as defective. It's basically the same restrictions you'd get if you called to transfer the subscription.

Dan

Yep, Dan's correct. The only other piece of info you might need is that the application won't ever let you transfer between a DIRECTV Receiver with TiVo and a Digital Video Recorder with TiVo. You still have to talk to DIRECTV for that.

Oh, and I'm not actually a developer. I'm one of those tedious management types. http://www.avsforum.com/ubb/smile.gif

k.

--------------

Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: RzE

quote:
Kate Christ

/me runs

Cool stuff Kate and RB! Though fairly limited, we all know where it can go from here.

Posted by: JohnJr

Hi Katya... welcome aboard!

-John

Posted by: bsnelson

I have the "BrettStah" syndrome - only one of my SAs is listed. What do I need to do?

Thanks,

Brad

------------------
Philips DSR6000R (108 hours), Philips DSR6000R (67 hours),
Philips HDR112 (195 hours), Philips HDR112 (45 hours)

Posted by: modnar

quote:
Originally posted by bsnelson:
I have the "BrettStah" syndrome - only one of my SAs is listed. What do I need to do?

You might want to call TiVo and make sure both of your TiVos have the same email address listed with them.

Posted by: Ov1Ture

I LOVE you guys! http://www.avsforum.com/ubb/biggrin.gif
Thanks RB and Kate (Katya)!
I really look forward to my.tivo.com which allows you to update schedule recordings...

hehe.. he said parenthetical... hehe hehe

------------------
---------------------------------
What is it about the Silver ones?

Posted by: BrettStah

quote:
Originally posted by javo:
O.K., I have re-read it:

It seems to say that Combo units should be there too.?????

It looks like after you give customer service your email address the combo box should be there too.

------------------
Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: BrettStah

quote:
Originally posted by bsnelson:
I have the "BrettStah" syndrome

Hey, my very own "syndrome"!!! You should be afraid... very afraid. http://www.avsforum.com/ubb/biggrin.gif

------------------
Brett

Taliban motto: "If we can build a ladder to put a man on the roof, we can defeat the United States!"

Posted by: deathster

I was able to log in, but my TiVo isn't listed. It's been activated for over a year now. Is there something else I need to do to get the system to locate my information?

Do I have to go through the "activate" link on this website again to get it working (even though it was activated long ago) ?

--Deathster

------------------
Deathster

Happy Tivo owner since 08/28/00

Posted by: nrc

If your unit isn't listed they probably don't have your email address on record.

My question is this, for combo units do we need to call DirecTV about getting the email address listed, or can we call Tivo (please, please, please).

Posted by: Katya

quote:
Originally posted by nrc:

If your unit isn't listed they probably don't have your email address on record.

My question is this, for combo units do we need to call DirecTV about getting the email address listed, or can we call Tivo (please, please, please).

If your e-mail address isn't listed on your combo unit, yes, you may call TiVo Customer Care. They can fix you up. (DON'T call DIRECTV. They can't help with this.)

You can also send e-mail to manage@tivo.com - you MUSTinclude your TiVo Service Number(s), e-mail address, and first and last name.

thanks,
Kate

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: Leon WIlkinson

I see the premium services coming real soon. http://www.avsforum.com/ubb/wink.gif

I like this very much. I wonder if you would put a feature in where you could tell TiVo that a payable account as not been charged yet to you card.

------------------
TiVo owners in the fight against cancer

TV Guide for $8 a month, or TiVo service for $10, sounds like a easy choice to me!!

<A HREF="http://www.avsforum.com/ubbtivo/Forum4/HTML/001652.html" TARGET=_blank>TiVo ISP support,please!!</A>

Posted by: modnar

Interesting... If you stay on the logged out page for a few seconds, it automatically loads the TiVo main page and the TiVo Store.

[This message has been edited by modnar (edited 10-11-2001).]

Posted by: SmokeBringer

Excellent! One question - I notice that a SECONDARY phone number is listed for DirecTivo account (mine is blank?), but no SECONDARY number is included in the SA Tivo Info. Anybody know what this field means?

------------------
endlessly (and mindlessly) in pursuit of clarity and precision

Posted by: Michael R

What's to come is TiVo PPV I'll bet.

quote:
Originally posted by John494900:
Cool!

I really like this! Can't wait to see what's to come!

------------------
HDR31204 original w cable/DTV
The fittest shall survive yet the unfit may live.

Posted by: Katya

quote:
Originally posted by SmokeBringer:
Excellent! One question - I notice that a SECONDARY phone number is listed for DirecTivo account (mine is blank?), but no SECONDARY number is included in the SA Tivo Info. Anybody know what this field means?

This is because DIRECTV provides us with a value for Phone 2 - even if it's just 10 zeroes. TiVo Customer Care agents can leave Phone 2 blank.

On the Overview page, if a particular field has no values, we don't display that field at all. If you go into Change Contact Information, you'll see all the fields in an editable state.

Sharp eyes!

k.

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: SmokeBringer

quote:
Originally posted by katya:
This is because DIRECTV provides us with a value for Phone 2 - even if it's just 10 zeroes. TiVo Customer Care agents can leave Phone 2 blank.

Yep, Phone 2 == SECONDARY, so I understand the terminology. The question is what is the number used for. For example, I have have a second line (business) in my home. Should this "Phone 2" field be set to that number. Or perhaps someone else might have a vacation home in FL and would want to take their receiver on vacation. Can you provide any more context here? Thanks!

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endlessly (and mindlessly) in pursuit of clarity and precision

Posted by: SmokeBringer

One suggestion on the Web Site - you might want to detect that the user's browser has Active scripting disabled and cue them to that fact. We nerds can figure that stuff out, but the rest of the TiVo population might get stumped here.

------------------
endlessly (and mindlessly) in pursuit of clarity and precision

Posted by: Katya

quote:
Originally posted by SmokeBringer:
The question is what is the number used for. For example, I have have a second line (business) in my home. Should this "Phone 2" field be set to that number. Or perhaps someone else might have a vacation home in FL and would want to take their receiver on vacation. Can you provide any more context here? Thanks!

Yep, it's nothing more than an additional phone number on file for you. Not very interesting, I'm afraid.

k.

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: Tiger

I don't particularly care weather or not this becomes a feature, but the question is inevitable, so I might as well pose it.

Is this going to lead the way to an eventual way to set/check recordings via the web? http://www.avsforum.com/ubb/biggrin.gif

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TMNBT Special Forces
Are we not men? We are TiVo!

Posted by: Katya

quote:
Originally posted by Tiger:
I don't particularly care weather or not this becomes a feature, but the question is inevitable, so I might as well pose it.

Is this going to lead the way to an eventual way to set/check recordings via the web? http://www.avsforum.com/ubb/biggrin.gif

If we ever do something like that, Manage My Account is probably how users would access that functionality.

Not that I'm confirming or denying ANYTHING...http://www.avsforum.com/ubb/smile.gif

k.

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: BryanRDC

quote:
Originally posted by katya:
Not that I'm confirming or denying ANYTHING...http://www.avsforum.com/ubb/smile.gif

k.

Welcome to the Forum, Katya. Within your first five posts you've already become one of my favorite people here. Good answer above...

------------------
Bryan
(I can't talk about my version) on a Philips 30 hour(!)

Posted by: Tracy

I like this new feature!

Both of my SA's are listed, but the first one has an error. It says my lifetime service was billed on 3/20/00, the day I activated my Tivo, but it doesn't say 'paid' until July. As I used a CC, this is definitely wrong. I doubt it matters, but I don't like looking like a deadbeat--even if I am the only one to see it.

Posted by: JohnC

quote:
Please enter the e-mail address you used when you activated your TiVo Service. A temporary password will be sent to this e-mail address

I was never asked for an email address when I got my Tivo. Is this why it won't let me sign up now?

Posted by: Juppers

Nice. Both of mine are listed, SA and DTiVo. One question though. What TiVo services are there for DTiVos that aren't DTV or tivo features? Maybe some new premium stuff is coming??

Posted by: Ereth

So how do we get the combo listed? I have all my standalones showing up in my account, but not the combo. Do I need to call Customer Service (before wasting there time I figured I'd ask here, in case there was a different procedure).

Posted by: MighTiVo

Yuk, I can see clearly here that I have paid $130 in service fees. ARGH! I should have gotten the $200 lifetime!

Posted by: modnar

quote:
Originally posted by JohnC:
I was never asked for an email address when I got my Tivo. Is this why it won't let me sign up now?

Yeah. You have to have an email address on file with TiVo for it to know your account information..

katya, a TiVo employee, said this about the combo units:

quote:

If your e-mail address isn't listed on your combo unit, yes, you may call TiVo Customer Care. They can fix you up. (DON'T call DIRECTV. They can't help with this.)

You can also send e-mail to manage@tivo.com - you MUSTinclude your TiVo Service Number(s), e-mail address, and first and last name.

I'm not sure if you can email them about a standalone account or not. You can probably call TiVo Customer Care at 877-FOR-TIVO to add an email to your account.

[This message has been edited by modnar (edited 10-12-2001).]

Posted by: jmccorm

An extremely small privacy issue. In fact, I personally am not worried about it (even more so because my CC # is not exposed). But armed with only my name and TiVo account number, I was able to get them to change my email address (and subsequently request a password to be emailed to me) to be granted access to my account. It should be a little bit harder than that.

I'm a little disappointed that these features aren't available through TiVo's own interface (integration, guys!), but I am still happy that they are there, and are web based. And, yes, if there is an online TiVo recording mechanism in the future, of course you'll want a web based element to it.

Posted by: Katya

quote:
Originally posted by jmccorm:
An extremely small privacy issue. In fact, I personally am not worried about it (even more so because my CC # is not exposed). But armed with only my name and TiVo account number, I was able to get them to change my email address (and subsequently request a password to be emailed to me) to be granted access to my account. It should be a little bit harder than that.

One thing to remember is that when you change your existing e-mail address to something else, both MMA and the tool that TiVo Customer Care uses sends e-mail to both the old and the new e-mail address. If somebody's trying to screw around with your account, at least you'll know about it right away.

In the future, we may require people who call Customer Care to verify more personal information when trying to get access to their account. We want to be secure, but we also want it to be convenient for people to call us.

thanks,
Kate

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: Ov1Ture

Kate Christ?
Are you related to J- nevermind. I'm sure you've heard that one before.
But seriously, I really appreciate all the hard work you guys are doing to enhance our TV and TiVo experience.
I do look forward to web control of my TiVo through a my.tivo.com website. You know, in case the President decides to have an 8PM press conference on a Season Premiere night (it could happen!).

Thanks Again,
Sean

------------------
---------------------------------
What is it about the Silver ones?

Posted by: seern

Well this sounds like a nice freature. Problem I am having is I originally activated my account by phone. The system won't let me in. My e-mail is seern@bellatlantic.net. Thanks

Posted by: foo monkey

quote:
Originally posted by katya:
If we ever do something like that, Manage My Account is probably how users would access that functionality.

Not that I'm confirming or denying ANYTHING...http://www.avsforum.com/ubb/smile.gif

k.

Crazy. That's like something out of the Jetsons.

Posted by: Jerry Keller

Nice new feature; looking forward to more goodies.

I could sure go for some web based-programming features like when I'm out of town, and knowing approx when my individual TiVos gets updated every day. http://www.avsforum.com/ubb/smile.gif

------------------
1st TiVo: Sony SVR-2000 with 2.0.1
2nd TiVo: Phillips HDR-212 with 2.0.1

Posted by: BLeonard

I went to this page and it didn't recognize my email address. I activated both of my lifetime subscriptions by phone. I know Tivo has my email address though as I reguraly get email from Tivo. In fact about 3 weeks ago I got two emails welcoming me to the early release program of 2.5, yet I still haven't received the software.

I called customer care and they verified they had my email address and said they would send me a password. I checked my email and instead of a password I got an email to my correct address saying they had made a change to my email address from the correct address to a misspelled address so If they sent a password it went somewhere else if that was a valid email address for some other person.

I called Customer care back and got disconnected. I called back again and got a message that the office was closed.

Very frustrating. I've been a Tivo customer for almost two years.

Posted by: HTH

Could this be used to check a purchase against the database to be sure that the TiVo hasn't been reported as stolen?

------------------
http://www.war-of-the-worlds.org/tivo/HTHb.gif

Posted by: Igor

quote:
Originally posted by katya:
We want to be secure, but we also want it to be convenient for people to call us.

I agree -- let's not get too overzealous too soon...

Cheers, Igor

Posted by: Boot

After a few tries, I finally figured out which email address I used when I activated my TiVo service. It's one that isn't valid anymore. So, I can't get the password that was mailed to me.

Posted by: Katya

quote:
Originally posted by Boot:
After a few tries, I finally figured out which email address I used when I activated my TiVo service. It's one that isn't valid anymore. So, I can't get the password that was mailed to me.

This is easy to fix. You can either call TiVo Customer Care and have them change your e-mail address, or send e-mail to manage@tivo.com with your name, TiVo Service Number and old and new e-mail addresses.

thanks,
Kate

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: Percipient

Pretty neat!

I can hardly wait for when I can peruse each of my TiVo's programming and recordings in a browser window and make changes.

--Percy

Posted by: jmccorm

...assuming that I gave you an email address to begin with, or it is one that I regularly check, or that it is still valid, yes. I would know. Just wanted to point it out.

[In my case, my old email address still accepts mail, but is no longer accessable.]

I believe it should be a little bit harder.

Not screaming personally out of fear of account theft or anything. Just wanted to give a heads up to issues before they realize themselves. http://www.avsforum.com/ubb/wink.gif

quote:
Originally posted by katya:
One thing to remember is that when you change your existing e-mail address to something else, both MMA and the tool that TiVo Customer Care uses sends e-mail to both the old and the new e-mail address. If somebody's trying to screw around with your account, at least you'll know about it right away.

In the future, we may require people who call Customer Care to verify more personal information when trying to get access to their account. We want to be secure, but we also want it to be convenient for people to call us.

Posted by: jmoak

quote:
Originally posted by Percipient:
Pretty neat!

I can hardly wait for when I can peruse each of my TiVo's programming and recordings in a browser window and make changes.

--Percy

to be read with a Vincent Price accent, w/organ music in the background.....(come on, it's October!)

Percy,

Come to the Darkside, err,ahem, I mean The Underground...

That for which you wait, wait's for YOU!!!!

...Bwaaahahahahahahaha........

(insert sinister moustache twisting here)

--------------------------------------------------

This has been brought to you as a public service message by the Melodramatic Players and the Coalition For Takeing TV Too Seriously.

Posted by: Mars Rocket

I can't log in to Manage My Account - every time I try it says my e-mail address isn't on file. I called Customer Care and they verified that they have me e-mail address correct, and said they would send me out a new password. It never arrived.

I suppose I'll call them back tomorrow. I wish this worked for me.

The Case # is 476012 in case somebody at TiVo wants to look into this.

Edit: the new password finally came through...it looks as though my e-mail address was mis-entered into the TiVo database.

[This message has been edited by Mars Rocket (edited 10-16-2001).]

Posted by: StanSimmons

I have 3 TiVo's on 3 different email addresses. I can access all three of them through the manage my account site. How do I get them all onto one email address? The level-1 support guy says you can't and the m-y-a site won't let me change to an existing email address, yet the m-y-a site says "Recorders/Receivers" -- implying more than one...

What's up with that??

------------------
Stan

"easy as 3.1415926535897932384626433832795028841"

Posted by: Fofer

quote:
Originally posted by Dan203:
After that it only works for a unit exchanged under a factory or in store extended warranty. Which means it will only except a serial number for a unit of the exact same make/model, and it will tag the old serial number as defective. It's basically the same restrictions you'd get if you called to transfer the subscription.

Hmm... a tiny question here. Some Extended Warranties offered by stores will provide you with a comparable unit if they cannot repair your old one, or no longer carry the old one. So if I bring in my broken 14-hour unit they might give me a 30-hour unit instead. This is not by choice (although I wouldn't complain) but by necessity and the nature of the Extended Warranty. Does that mean that warranty exchanges that occur in this way would NOT be able to transfer lifetime service?

Posted by: michaelr

I guess one out of three is better than none. One of my three TiVos - the most recently activated one - was listed. The older two (1 1/2 years old and 1 year old) were not listed.

Maybe having three TiVos isn't allowed. :-) I asked for the resolution fix on all three TiVos but got it only on two and I asked for an early (beta) release of 2.5.1 (after receiving Email from TiVo telling me how to get it) on two and got it on none. :-)

Posted by: StanSimmons

Thank you Katya! If you weren't married, I'd kiss you. http://www.avsforum.com/ubb/smile.gif

------------------
Stan

"easy as 3.1415926535897932384626433832795028841"

Posted by: modnar

quote:
Originally posted by Fofer:
Hmm... a tiny question here. Some Extended Warranties offered by stores will provide you with a comparable unit if they cannot repair your old one, or no longer carry the old one. So if I bring in my broken 14-hour unit they might give me a 30-hour unit instead. This is not by choice (although I wouldn't complain) but by necessity and the nature of the Extended Warranty. Does that mean that warranty exchanges that occur in this way would NOT be able to transfer lifetime service?

This is just a guess, but it seems that you might be able to transfer the lifetime service, just not using Manage My Account. Perhaps a call to TiVo Customer Care could take care of that.

Posted by: where1

katya,
I am the proud owner of 3 TiVo units. My odd numbered purchases are under one e-mail account, and my #2 purchase is under a different e-mail account. Erin from TS has informed me that I must have a different e-mail account for each unit. I only have 2 e-mail accounts, and would like to place all 3 units under one e-mail account. Is this possible?

Paul

------------------
Lest we forget 9/11/01
My System
Paul

Posted by: Katya

quote:
Originally posted by modnar:
This is just a guess, but it seems that you might be able to transfer the lifetime service, just not using Manage My Account. Perhaps a call to TiVo Customer Care could take care of that.

*Ding ding ding* Ten points to the winner!

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: BrettStah

quote:
Originally posted by where1:
katya,
I am the proud owner of 3 TiVo units. My odd numbered purchases are under one e-mail account, and my #2 purchase is under a different e-mail account. Erin from TS has informed me that I must have a different e-mail account for each unit. I only have 2 e-mail accounts, and would like to place all 3 units under one e-mail account. Is this possible?

Paul

Erin is wrong... Kate will take care of you! http://www.avsforum.com/ubb/smile.gif
You can probably just email her your correct email address, and the Service Numbers for all 3 Tivos...

------------------
Brett

Even though I was their captive, the Indians allowed me quite a bit of freedom. I could walk freely, make my own meals, and even hurl large rocks at their heads. It was only later that I discovered that they were not Indians at all but only dirty-clothes hampers.

Posted by: Katya

quote:
Originally posted by where1:
katya,
I am the proud owner of 3 TiVo units. My odd numbered purchases are under one e-mail account, and my #2 purchase is under a different e-mail account. Erin from TS has informed me that I must have a different e-mail account for each unit. I only have 2 e-mail accounts, and would like to place all 3 units under one e-mail account. Is this possible?

Yep - just send an e-mail to manage@tivo.com with your desired e-mail address, name and TiVo Service Numbers. A lovely and talented Service Operations employee will try to sort out your accounts ASAP.

k.

------------------
Kate Christ
TiVo Inc.
Program Manager, "Manage My Account"

Posted by: where1

Thank you Kate, my TiVo account is all under one e-mail now.

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Lest we forget 9/11/01
My System
Paul

Posted by: JPA2825

Under the category -- Maybe the Smoothly Running Wheel should get some grease once in awhile --

Kate -- You da' Ma'am!!!

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"Luck is merely preparation meeting opportunity."
2 Philips 14hr. 2.0.1

Posted by: ADent

When I go to 'Activate a New Recorder' it does not report my serial number right on the confirmation screen. For some reason my TiVo serial # has letters in it (last four digits FA49) and when I go to confirmation it just drops the letters and gives my a 13 digit number.

Is this a problem?

Just wondering - I'll probably call it in tommorow.

Posted by: Franco

Well, it's been a looooong time since I've posted to the site (in fact, so long that i never even registered on tivocommunity.com until recently!).
Anyhow, I've been humming along quite happily with my 2 TiVos (both with Lifetime subscriptions) when one of them just started having modem problems. Rather than repair the modem (or send the unit in for service), I'm thinking of buying another TiVo. Assuming that this TiVo is the same make/model as my currently defective TiVo (Philips 14-hour), can I transfer the lifetime service from the defective unit to the new one on TiVo.com's "Manage My Account" site?

Posted by: stahta01

No, in most cases!!

Please post when you got the lifetime, the date of lifetime is used to see if its allowed for an one time transfer. Not certain what date but I think if you got it before the year 2000 the lifetime can be transfered once.

If you repair the unit that does not work most of the repair places can tranfer the lifetime to the new unit. Not certain if the new unit must be the same model or not. ( Most repair places send out refurb units instead of repair the broken unit, I know under warrenty or extended warrenty conditions they will tranfer the lifetime to new unit.)

Tim S

From
www.tivofaq.com

quote:
If you signed up for lifetime service before January 21, 2000, you get a one-time exception to the rules, allowing you to move your lifetime subscription to a new machine you purchase as a replacement (such as a bigger unit). This was done because there was so much confusion, and the wording before that date was more vague.

Posted by: Franco

Tim, thanks for the reply. This certainly clears things up. BTW, I activated Lifetime service on my (now defective) 14-Hour Philips TiVo on 1/3/2000. So it looks like I can actually switch service to another 14-hour Standalone!

Posted by: dbyerman

Franco, don't shortchange yourself by transferring your subscription to another 14-hour TiVo. If I read the policy right, you could even transfer the subscription to a TiVo Series2. (Is this true?) That one-time exception is valuable, don't shortchange yourself by transferring to an identical unit!

Posted by: Franco

A good point David. So now my questions stands as this: Can I transfer service from my 14-hour SA Philips TiVo that had Lifetime service activated on 1/3/2000 to a SA of a different recording size or evan a Series2 or a DTiVo? Could I transfer Lifetime service to a Lifetime supply of Rice-a-Roni, the San Francisco treat?

-Franco

Posted by: scottc

Great, just one more way for your support to screw it all up. I bet we get no help here either! Thanks for nothing.

Posted by: justapixel

quote:
Originally posted by scottc
Great, just one more way for your support to screw it all up. I bet we get no help here either! Thanks for nothing.

Scott,

Enough is enough. If you have a legitimate complaint, you can air in in the thread you started and you will get help. Don't post it in every thread.

Posted by: Pan Chun

Bitter, confused, acting out. Typical troll response. He'll fade away before long. They all do.

Posted by: speedy4022

Scott can't post it to his original thread because it is closed. He is exhibiting troll like behavior so quit replying to him and he will go away.

Posted by: FlashingTwelve

The quickest way to stifle dissent (especially on a Fan Club Site) is to label someone a troll.

The guys email to Tivo has gone unanswered three times. He may be rude in the manner he asks, but isn't something screwed up with that? He may indeed be a troll, but any sort of dissent around here is frequently labelled 'troll until proven otherwise'.

Posted by: Franco

quote:
Originally posted by Franco
A good point David. So now my questions stands as this: Can I transfer service from my 14-hour SA Philips TiVo that had Lifetime service activated on 1/3/2000 to a SA of a different recording size or evan a Series2 or a DTiVo? Could I transfer Lifetime service to a Lifetime supply of Rice-a-Roni, the San Francisco treat?

-Franco

Not to interrupt anyone's complaints about TiVo or people labeling someone as a troll, but I think we're getting off the subject here, which is my question above. Any information would be much appreciated. Thanks TiVo-people!

Franco

Posted by: LifeIsABeach

Franco - if your TiVo is grandfathered (don't remember the exact dates) then you can almost certainly move the Lifetime agreement to any other SA TiVo (including a Series 2). Not sure about Direct TiVo, but I would bet they would allow that as well. Good Luck!

Posted by: nrc

I requested a grandfathered lifetime service move from my SA activated in November '99 to a new DTivo unit last year. At the time they said their system did not allow them to transfer service to a DirecTV unit, so they refunded my $200 service fee.

At this point the trick will probably be finding someone within Customer Service that even knows that there is such a thing as grandfathered lifetime service transfers.

Posted by: blips

I purchased my Lifetime subscription in Dec '99 I was able to transfer it to a DirecTivo. DirecTv charged me $250 and Tivo refunded my CC $250.

I think the cut off date for being grandfathered was something like Jan 21, 2000 but don't quote me on that.

Posted by: emunro

This is a great feature and did save me some time on the phone but I do have a sort of unique issue here.

I purchased a Sony SVR-2000 on 28/DEC/2001 and returned it on 27/JAN/2002 after hearing about the Series 2. Ordered the Series 2 on 14/FEB/2002 and set it up yesterday. I was not able to transfer my service from the returned SVR-2000 to the new Series 2 because of restrictions in the differing service numbers. I was able to add the new Series 2 but now I have 2 units registered including the unit that I returned. There is no feature to remove an old unit which might have been useful for me. I guess I should have canceled the service back when I returned the Sony and then just signed up again to save me the $9.95 but I thought there was a chance I would have the Series 2 a little sooner. :)

I will follow up the post with an email to manage@tivo.com and I'm sure they will remove the old unit for me. Just wanted to post this info to bring up the issue.

Posted by: Katya

Just to clarify - manage@tivo.com is for reporting problems/corrections or suggestions. I can add your e-mail address to your account, or investigate problems you might be having, but I can't do anything for you that Manage My Account can't normally do. For example, I can't cancel your TiVo service.

If you need your TiVo service cancelled, you'll need to call TiVo Customer Care at 1-877-367-8486.

thanks,
Kate

Posted by: seern

I still have the same problem that I had with the earlier "Manage my Account". I activated over the phone so the system won't let me in! Now what do I do?

Posted by: Katya

You can send e-mail to manage@tivo.com - include your TiVo Service Number, name, street address and e-mail address, and we'll add your e-mail address to your account.

thanks,
Kate

Posted by: appleye1

OK I can see my two SA's on Tivo.com Manage My Account, but I don't see my 4 DTiVo's. How do I get those there, and if they were there what good would it do? Is there something I can keep track of or change on the DTivo's with Tivo.Com, that I can't do on Directv.com?

Posted by: Katya

You can send e-mail to manage@tivo.com with the pertinent info, and we'll try to link up your SA and DTV accounts.

Currently on MMA, DTV customers can view account status, change login information, change their TiVo Service Number, and change their credit card.

k.