TiVo Community Forums Archives - Trying to get the Nicam problem fixed

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Trying to get the Nicam problem fixed
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Posted by: Gareth

Well, as mentioned elsewhere I rang Tivo last Saturday but was told that the service centres closed at 1pm for the weekend but that they would ensure somebody called me first thing Monday to arrange a visit to collect the Tivo box and apply the modification.
Yes, that is right, no telephone call, I will chase tomorrow, there again I might just contact Dixons and insist on a refund as it is not firt for the purpose. But for it being Dixons direct I would have done it by now. There again perhaps a mail to Watchdog for the next series detailing the raft of problems Tivo have had with their service and hardware and their profound ability to **** up their customer service.

Pissed you bet, even after nearly 10 months they still can't get the basics right. I see that I am not alone in having ongoing problems with listings and their lack of accuracy, we still have Tivo Ted asking for reports via this medium, why, it isn't exactly rocket science:-(

I'm going to bed, I might feel better in the morning:-)

Gareth

Posted by: Automan

quote:
TiVo_Ted Posted 04-03-2001 3:00 PM
This modification is indeed on the way. Believe it or not, our definition of a week is the same as yours. In order to make this logistically possible, we needed to update all of the Thomson repair centers throughout the UK. It is as simple as I said it was (a single resistor). We are not changing out the tuner. Anyone who doubts this who has opened their box is welcome to make a mark on their tuner to verify this (since trust seems to run low in the UK). You guys all seem to have been brainwashed by corporations who walk all over you. That's too bad. Just because I haven't posted an update recently doesn't mean we aren't working as fast as we can. We are starting to modify a handful of test customers systems, and should be able to announce full availability soon. This work will be authorized for all affected systems, regardless of age. Please be patient while we get all of the details in place. This is a large project, and we want to make sure we can deliver this modification quickly and efficiently when we announce it.

That was only two months ago so not long to wait now!

Automan.

Posted by: BrianHughes

Actually the 3rd of April would be 3 months ago. Not to nitpick or anything http://www.avsforum.com/ubb/smile.gif

Posted by: Automan

Whoops! My math like my Nicam Stereo never was very good!

Automan.

Posted by: Gareth

quote:
Originally posted by Automan:
That was only two months ago so not long to wait now!

Automan.

But aren't we missing a point here, this is a piece of kit that cost me Ł600, why should I be patient. Why am I not being offered the option of a new unit?

Ted talks about us brits being short on trust and there is criticism in his posting. Maybe he should look closer to home, WTF should I trust him and Tivo? Their track record for problem resolution is hardly outstanding. Just who does he think he is? They release a product, charge top dollar, charge 50% again for a subscription and then ask us to keep cutting them slack and bear with them. Then they consistently fail to deliver within a reasonable time. Jesus, I can get accurate TV listing data with good, solid descriptions for Ł5 a year from Digiguide yet Tivo can't achieve this for 24x that amount.

I paid for a product and a service, neither has delvered what was advertised so please Ted, don't criticise us for being suspicious. I first started hanging out here last October, I see the same issues being raised now, as there were then.

Anyway, I rang Tivo today and although they had my call from last Saturday logged they were not able to tell me why nothing had happened. They said they would forward it again to their service agents and someone would call me.

Sure enough they did, and they asked me what I had a problem with. They didn't know if it was a TV, Video, Tivo or god knows what else. All they received from Tivo HQ was an email with my phone number address and unit serial number and under item it said "other" that was it. Why am I not surprised.

So, the plan is they will collect it "sometime" on Monday and return it a few days later. If it is as simple as Tivo Ted says "a single resistor" why must I lose my Tivo for days. Maybe it is because I am too used to large corporations walking all over me? Hmm, like I say get off the soap box Ted and deliver a product that does what it is supposed to do, provide the service we are all paying for and stop criticising us for paying you to beta test your product for free for the last 10 months.

Gareth

Posted by: Automan

Gareth,
Sorry I was trying to be sarcastic re the long wait for the resistor mod.
Many, Many, Many months ago TiVo_Ted said a new message thread would be setup on the forum to request the mod.
That has yet to happen. And yes Ted is correct, "Trust does run low in the UK" and that is still the case 3 months later.
To be honest I doubt I would now even bother having the mod done, as I'm sure it will be nothing but agro and involve taking time off work.

I hope they fix your TiVo okay.

Automan.

Posted by: dave parker

I purchased my TiVo last month from John Lewis. I got a two year guarantee and a reduced price to match Empire Direct. I also got an old TiVo with a UHF tuner which could not receive NICAM transmissions. John Lewis have spoken to the manufacturer and TiVo UK and advised I contact them for the box to be taken away for the mod. I have rejected this suggestion ( under the Sale of Goods Act ) and asked John Lewis to replace my "old" TiVo with a new one which is fit for the purpose. I await their response which I know on past performance should bring a new box. My only concern is the linking of my lifetime subscription to the new box.

Posted by: Gareth

quote:
Originally posted by Automan:
Gareth,
Sorry I was trying to be sarcastic re the long wait for the resistor mod.
Automan.

Automan,
I had appreciated what you were doing, it was Teds comment I was taking issue with. Sorry if I didn't make that clear and caused you any angst:-(

Regards
Gareth

Posted by: Gareth

quote:
Originally posted by dave parker:
I purchased my TiVo last month from John Lewis.

Dave, You are fortunate to have only purchased a short time ago. My box was one of the first, 9+ months ago. I haven't tried your approach with Dixons Direct but I doubt it would prove successful, well, not without a lot of hassle. If I was prepared to tolerate the hassle I would have pursued them a long time ago for a full refund of the purchase price and lifetime subscription given that they do not do what they are supposed to do.

Posted by: dave parker

You will no doubt have a job to convince Dixons of their legal obligations but even after this time you are well within your rights to reject the box which you have as it is not fit for its purpose - receiving NICAM transmissions in accordance with the advertised specification. Your contract is with Dixons not the manufacturer ( Thompson ) or TiVo UK who supply the EPG etc.

Posted by: Gareth

quote:
Originally posted by dave parker:
You will no doubt have a job to convince Dixons of their legal obligations

Of that I have no doubt, hence my reluctance to go down that road, I do not have the time or inclination to pursue it.

Gareth