TiVo Community Forums Archives - Direct TV Customer Service 9:15am 2/2/02

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Direct TV Customer Service 9:15am 2/2/02
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Posted by: Rcrew

Not too bad.... 1st call transferred to fast busy.

2nd call only 20 minutes listening to unending, and loud advertising. What happened to music on hold?

Anyway, got a csr. He immediately apologized that the systems were down, and they could not do anything other than take my number for a call back when the system comes back up.

I asked about the new packages. Currently I am a Total Choice with local channels. There will NOT be an automatic upgrade to include the new channels. I must select Total Choice Plus with local channels. That's fine with me, it's only 2 bucks more, and I'll pick up some channels I'd like to have.

But they can't make any changes right now......

Disappointed with that. Considering all the down web time yesterday, perhaps they use the same or similar system. IMHO that's poor. I'm wondering if they implemented without a fall back?

The only thing that made it palatable was I watched part of the James Bond Gadget show, all about the personal rocket pack!!! The 20 minutes wait time flew by :D

Rob

Posted by: doliver

Yes, I'm sure the CSRs and the web site use the same back end to make programming changes.

It was up for a while last night, and I was able to get a change through around 9:30pm. The new website is pretty slick. I still can't believe how fast the changes come down. I pressed the submit button on the page and had the new channels within 10 seconds.

Posted by: Trent Bates

As I mentioned on another thread: (But with a different bunch of words and different intent)

I had the two new Discovery channels yesterday, and today I don't. I currently have the Total Choice Showtime, Locals, & Family Pack, packages.

I signed up for Family Pack two weeks ago. Are they saying that people with the old Family Pack still need to call/go online to get these two channels (and the 5 extra music channels)?

Just looking for clarification for myself and others!;)

Posted by: Wolfman1138

It is 11:40 PST, and I got throught to DirecTV after about 20 minutes of being on hold. (Had to switch phones....Bad NiCd's! No charge for you!)

The website is still down, but I was able to get switched over to the TC+ w/ Locals. I had the NFL w/ Platinum before. Last day to switch before full price was tomorrow, so I didn't care if I had to sit on hold all day!! :)

So no issues for me. Good luck everyone.

Neal

Posted by: susanandmark

I have the same problem as someone else. I had the two new Discovery channels yesterday and now I don't. We've ALWAYS been subscribers to DirecTV platinum (all movie channels and Fox Sports networks) as well as the Family Pack. What's the deal, why don't we have those new channels?

Posted by: willardcpa

Susan - be careful, if you rock the boat they may turn you off again:D

Posted by: doom1701

I'm glad I haven't called yet. With my recent trackrecord of stuff either not getting turned on when I order it, or stuff getting turned off when I order something else, I'd probably be without TV for the weekend.

Posted by: Rcrew

Waiten until Monday afternoon, no call back.

Oh wait, I did get a call on Sunday. It was from DirecTV. No, wait, it was DSL marketing. When I told them I was waiting for a call back from TV, they gave me the number and hung up.

Anyway, I called back and got the changes I wanted on Monday.

So why to they ask if we want a call back if they aren't going to do it?

Rob