TiVo Community Forums Archives - Drives won't spin, but the fan will!!!

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Drives won't spin, but the fan will!!!
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Posted by: ddhawk

OK, Monday night at about 9:20 my DirecTivo Phillips DSR6000 Upgraded to A: 40 GB (Original) and B: 80 GB (106hrs total) started to reboot spontaneously. It went through several reboot cycles getting to various places in the reboot.

Sometimes it got to "Almost There..." and rebooted sometimes it never got past "Welcome..."

It did finally come up and upgraded to 2.5.2 (I hope that wasn't the goal, it must have downloaded the upgrade sometime Monday morning pending reboot) It successfully upgraded to 2.5.2 and it was on for about an hour.

Then it started rebooting again, it finally got up and stayed on for about a half hour and then after that it never came back on last night (could not get past "Welcome. Powering up..."). I unplugged it for the night and in the morning before I went to work I plugged it in and it continued to go through the reboot cycle, this time it again never got past "Welcome. Powering Up..."

I again unplugged it while at work and when I got home I plugged it back in and this time NOTHING, the drives would not spin up, but the fan did (actually I have to nudge the fan to get it to spin, this was the cause of alot of overheating early in the TiVo experience back in March).

I took out the drives and checked them with the latest Powermax 3.04 from the Maxtor site and they both checked out clean on both the 90 second test and the Advanced test. Both came back as re-certified as error free.

Since they won't even spin up it lends me to believe it is a power supply issue, but the fan works.

Does anyone know why this could happen and if it can be fixed.

I'm pretty confident that it is not the drives since they spin up fine in my computer and check out fine.

As an aside, if this is dead, if I buy a new DSR6000, could I just replace the drive bracket in the new box with the one I currently have and everything will be fine?

I know that's alot, but if you can help, I'd certainly appreciate it.

Posted by: ddhawk

Well, here's an update.

I left it plugged in and all of a sudden after 15-30 minutes it came alive and rebooted successfully. But it only stayed up for about 15 minutes and is currently trying to reboot and is not getting past the "Welcome..." screen.

I give up, why is this happening?

Posted by: mattm29

sounds like the power supply isn't grounding or something. open up the case and make sure the screws as well as the power supply cables are tight.

Posted by: ddhawk

I called the number that Phillips refered to on their service page. It turned out to be a call to DirecTv (I don't know why), but I got through to Tech Support and they thought there was a short in the receiver and that is why it keeps cycling through Welcome. Powering up..." because it can't receive the signal.

Now my problem is that I've upgraded and I need it serviced, but from where???

Does anyone know what the receiver will cost? And any suggestions on where to get it serviced.

Thanks.

Posted by: v8q

Put a volt meter on your 12v supply. It sounds like it has gone bad. If you have to nudge the fan to get it going, that also says the 12v supply is too low. maybe a drive is dragging it down or maybe it is just failing but a meter will tell you for sure.