TiVo Community Forums Archives - Activate a New DVR in Manage My Account not working

TiVoCommunity.com
(c)opyright 1995-2005 All rights reserved
indexcheckTC
This area is a static history of posts in the TiVo Community Forum Archive.
This archive history was made for the simple indexing of search sites like Google.

Pages:1

Activate a New DVR in Manage My Account not working
(Click here to view the original thread with full colors/images)

Posted by: John494900

Just a heads up to the TiVo team in that area that it isn't working, I'm sure you know that though, just making sure.

(I just got a 80 Series2 TiVo!! It said it would take 4-8 hours, it took 1/2 hour to index all the stuff. COOL!)

Posted by: TiVoOpsMgr

John, can you provide us with some specifics? This is the first we've heard; I've just checked, and we're getting lots of successful activations online. So this might be an individual case. Can you send the details of the TiVo Service Number you're trying to activate along with any error messages to manage@tivo.com? Thanks!

Posted by: coldtoes

I tried this on Friday and got a "timed out while attempting to connect to server" error message. I assumed it was just a one-time thing and called in the activation. Don't know if this was the same problem John was having.

Posted by: John494900

quote:
Originally posted by coldtoes
I tried this on Friday and got a "timed out while attempting to connect to server" error message. I assumed it was just a one-time thing and called in the activation. Don't know if this was the same problem John was having.

Yeah this is what is happening with me. I've been trying all weekend since Friday night. I click on the final "activate" icon on step 4 and it says, please wait while we activate or whatever and it just stays on that page forever, it won't load anything at all. I've tried it on both IE and netscape, nada.

Maybe there is something wrong with my connections so I will try it on my laptop too.

edit: btw, I forgot to mention that this is a new activation for an already open account. This is my third TiVo, not a new account.

Posted by: TiVoOpsMgr

John, thanks for the update and the e-mail (I just sent you a reply e-mail). We'll look into it and get back to you as soon as we can. If anyone else is seeing the same problem, please let us know.

--S.

Posted by: randyf

I had a similar issue Wednesday, ... it would just sit there forever, and then it would go to the "Oops, you hit the button again " screen (I didn't)

then, no matter what you did you would get the same screen (oops).

I reported it to TiVo customer service on Wednesday as well.

(obviously they did nothing with the info )...

I was trying to CHANGE service numbers though, not activate new if that makes any diff.

Posted by: ssamsen

I tried Friday, Saturday, and Sunday to activate my series 2 80 Hr online with no luck. I finally just called them. I was also just adding another Tivo to my account.

Posted by: TiVoOpsMgr

First off, thanks to everyone who reported a problem, and please accept our apologies for any inconvenience. We believe we have found and corrected the error. If anyone sees any problems with Manage My Account, please send e-mail to manage@tivo.com with details of your login, your TiVo Service Number, and any error messages you saw. It's also helpful if you can report your operating system and browser version.

I'll monitor closely to see if anyone else reports any problems. If you had trouble before, please give it another try.

Thanks,
Stephen