TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Home Media Features & TiVoToGo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=35)
-- $59 deal on HMO (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=123714)

Posted by illuminations25 on 07-29-2003 06:54 AM:

Re: New Downlaod of Free Trial Promo 7/28

Originally posted by FarmerBob
So now if I call in and C/T support knows nothing I can play it for them.

The folks at Tivo Support/Customer Service won't know about the promotion until it becomes active on the boxes. They have likely either 1) been told about the promotion, but told to not acknowledge it until it becomes active on boxes or 2) are not told until they start working after the promotion has started. The offer likely isn't even loaded into their computers as being able to offer it to a person until it becomes active on the boxes.

Tivo uses those early morning programs to send updates and various video clips that are chopped up for use by the recorder and indexed into various promotions and such. So when we get to see them in advance it's just that the offer will be coming, not that it is yet active.

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