TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)
DirecTV support of DVR's is so laughable, but it's just not funny.
Ok so the issue here that I brought up with DirecTV was a bad example and the unit is probably operating as designed.
But the point of this thread was to show how bad DirecTV's Support is. If you're in doubt, check out this thread that has been running for 8 months detailing a problem that has been around for over a year, approaching two years. Even though TiVo representatives were able to reproduce the problem and contacted DirecTV regarding it, DirecTV to this day still denies it exists.
And their response to the TiVo employees was to tell them to not comment on it any more. Can you say Coverup?
The DirecTV coverup thread.
Ok I send this this:
I'm currently listening to Channel 841 Blues. It shows the name of the song and the artist on the screen for each song, but then after a while it no longer does that until I force it to display the info via the remote. Why is this happening? Why does it stop? I want to see the name of the song and the artist without having to do anything. Now, I'm not talking about it putting up the info at the start of the song then blanking it during the song to prevent screen burn-in then displaying the info again when the next songs starts for the next song, it stops completely until I intervene. Why? This is a Sony SAT-T60 Receiver with TiVo, a DVR, that you support.
Thank you for writing. We are sorry to hear that you are experiencing
problems with your DIRECTV system. Resetting your system can resolve
many of the problems you could be experiencing. To reset your system,
follow these steps:
1. Turn off the receiver box.
2. Unplug it from the electrical outlet.
3. Leave it unplugged for 15 seconds.
4. Reconnect it to the electrical outlet and return to normal viewing.
If this does not resolve your problem, please call our technical support
center. To reach them, call 1-800-531-5000 and select the option for
User: So, how long will the server be down?
SA: Until it's back up (cjb 1994)
SAT-T60 290h TurboNET
SAT-T60 230h TurboNET (x2)
DVR40 (unactivated) (x3)
and ah, a, A55
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