TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)

Posted by BlankMan on 11-22-2003 12:20 AM:

Originally posted by SpankWare
Rude on the phone is one thing, but by email? What were you thinking......
I have a whole mail folder dedicated to DirecTV and for every problem statement I have sent in the first response has been to Reboot the TiVo and if that doesn't help call in. It is not an automated response it is a person and it is signed by a person.

The rudeness is due to the frustration that they always answer Reboot the TiVo and/or call in, they never really try to understand the problem or research the problem or transfer the ticket to someone that can help. I don't know how they think they can fix a software issue by talking on the phone, that would be a good trick. I've worked in IT for 25+ years, I know how to write a problem statement when dealing with software or hardware vendors. I know what can and what can't be fixed over the phone. With no user modifiable parameters on a TiVo and no ability for a user to apply software patches, not much can be done.

They get what they deserve.

This thread is going to serve the purpose of making people that getting support from DirecTV for their DVR's is futile. Maybe it will sway some people to not purchase DirecTV DVR's, if that happens, I do believe that will get DirecTV's attention. At some point I will forward this URL of this thread to DirecTV. A lot of people come here to gather information before they buy, TiVo has a link to this site, I will be sure to keep this thread in the limelight. Unless DirecTV is just that arrogant or stupid, I believe eventually they have to react, businesses do not like bad press.

User: So, how long will the server be down?
SA: Until it's back up (cjb 1994)
SAT-T60 290h TurboNET
SAT-T60 230h TurboNET (x2)
HDVR2 107h
DVR40 (unactivated) (x3)
HR10-250 stock
and ah, a, A55

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