TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)


Posted by BlankMan on 11-22-2003 12:56 AM:

quote:
Originally posted by SpankWare
And yet despite this you still continue to email them and continue to get angry by the response you get. That just flat out makes no sense. You've got your own documented proof that they're going to tell you the same thing no matter what. And yet you still email them. Do you enjoy getting kicked in the face as well?

I'm all for better customer service, but I don't think you're going to find it with DirecTV via email. If you have an issue, you're better off phoning them up directly. That way, when they tell you to reboot, you can explain you have, or how it won't help or whatever. They have a standard way of dealing with things, it's called a process and they are following it.

Wouldn't it make more sense to call them up and deal with the issue head on, rather than sending an email that you know by your own documentation will require multiple communications causing you to grow so frustrated that you feel the need to vent on a public forum? Come on, you could have managed all this with a phone call and saved us from hearing about it.

Have you ever done what you preach? You must work for DirecTV or be affiliated with them. Have you ever spent a half hour, forty five minutes, hour, on the phone getting transferred from person to person having to explain the problem over and over to each one? Then get disconnected on a transfer and have to call back and start the process all over again?

They say that they email is not a good way to solve technical issues. What really surprises me is that I deal with Oracle, Sun, Hp, Compaq, Dell, DEC, etc. for many years and it seems to work very well for all of them.

Have you seen this thread:

http://www.tivocommunity.com/tivo-v...threadid=115194

They want me to call them for that one too. Now tell, just how are they going to fix that over the phone?

Maybe, just maybe, if I could call them and reference the ticket number that I got with their response so they could look up the ticket and I would not have to explain it again to six different people I might call, but they have never offered that option nor do I think they have the ability to do that.

__________________
User: So, how long will the server be down?
SA: Until it's back up (cjb 1994)
SAT-T60 290h TurboNET
SAT-T60 230h TurboNET (x2)
HDVR2 107h
DVR40 (unactivated) (x3)
HR10-250 stock
and ah, a, A55


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