TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)
Originally posted by BlankMan
Have you ever done what you preach? You must work for DirecTV or be affiliated with them. Have you ever spent a half hour, forty five minutes, hour, on the phone getting transferred from person to person having to explain the problem over and over to each one? Then get disconnected on a transfer and have to call back and start the process all over again?
They say that they email is not a good way to solve technical issues. What really surprises me is that I deal with Oracle, Sun, Hp, Compaq, Dell, DEC, etc. for many years and it seems to work very well for all of them.
Have you seen this thread:
They want me to call them for that one too. Now tell, just how are they going to fix that over the phone?
Maybe, just maybe, if I could call them and reference the ticket number that I got with their response so they could look up the ticket and I would not have to explain it again to six different people I might call, but they have never offered that option nor do I think they have the ability to do that.
(1) Sony SAT-T60
(3) Phillips DSR7000
(2) RCA DWD490RE Ultimate TV
|All times are GMT. The time now is 08:49 PM.|
Powered by: vBulletin Version 2.2.8
Copyright © Jelsoft Enterprises Limited 2000, 2001.
(C)opyright - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not affiliated with TiVo Inc.