TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)
Originally posted by BlankMan
It takes me a couple minutes to fire off an email, you yourself have said you know how to bypass the BS of the first level support, that takes time, then you have to go through more people and the problem still does not get resolved. And you profess that this is an effective method?
So you don't experience a lot of issues that require you to contact DirecTV to get them resolved yet their model of phone support works well at solving technical problems. I don't understand how you know that then? I present facts which support my position, you when asked cannot do that but yet we're suppose to take your word that DirecTV support is able to solve technical problems?
They chose to take over support of DTiVo's, that is a unit that has some amount ot technical sophistication, if they take that on they should have the methods, procedures, and expertise in place to support it, they obviously do not.
Email is an extremely more effective tool and method to use when diagnosing a problem. It is a written document that can easily be passed from one person to another. When dealing with phone support you're relying on the CSR's ability to document the problem into the call log. By their own admission a lot of the CSR's contacted do not even know what a DVR is, yet they're suppose to solve its problems?
Well see because of cracks like that, by your admission you have no idea what you are talking about yet you continue to talk. And see, there you go not knowing the details. That thread is a bona fide bug in the software that causes the channel lineup to be lost. It has been confirmed by E. Stephen Mack, Director of Service Operations at TiVo, better known around here as TiVoOpsMgr. I suggest that before you debate an issue you learn how to learn about the issue because you made it obvious that you assume things without researching the facts even when they are put right in front of you..
And you seem to be sticking up for DirecTV and when I asked you if you work for DirecTV or are affliated with them you were silent on the matter.
Now really, your posts have no value to the subject of this thread so why are you continuing to post in this thread?
(1) Sony SAT-T60
(3) Phillips DSR7000
(2) RCA DWD490RE Ultimate TV
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