TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)

Posted by SpankWare on 11-26-2003 12:47 AM:

Originally posted by BlankMan
Not really. Are they saying that the total blanking, never showing the title and artist again until there is some user interaction is normal, and they are not referring to the 15-20 second blanking once into the song, that is normal? Everyone, including me, knows the blanking 15-20 seconds into the song is normal to prevent burn in.

And, then, how hard would it have been for them to send me that simple, four line explanation instead of telling me to reboot my DTiVo and call them and yada yada yada?

And how do we know you really called in and aren't just reiterating what's been said as to how it's thought to work?

As I stated, the "problem" you described is a feature. This means that after showing you song titles for X amount of time, the screen will blank and not show any more titles until there is user interaction. Also as stated before, this is to prevent burn in. I don't think I can be much more clear than that. I was very specific in asking about a total blanking and required user interaction. Again, this is by design and is the case with most receivers. I tested 4 different receiver types and each had similar features, whether it be blanking the screen or starting a screen saver.

As for why you didn't get this explanation via email, I would direct you to look at your email folder containing past email queries with DirecTV. It should have been apparent that the email you received should have been expected. This would be based on your own documentation of DirecTV email support. I'm less interested in why you got the canned response and more interested in why you even bothered to send the email when you already knew the response you would get.

If you want to chose to not believe I called, then that is your prerogative. I did call and I did get service. I stated previously that it would be much easier to take the time to make the phone call, and it worked as I expected. If you wish to disagree, then please by my guest to do so. I'm going to stick with calling in for tech support and getting the answers I desire promptly.

(1) Sony SAT-T60
(3) Phillips DSR7000
(2) RCA DWD490RE Ultimate TV

All times are GMT. The time now is 02:29 PM.

Powered by: vBulletin Version 2.2.8
Copyright © Jelsoft Enterprises Limited 2000, 2001.
(C)opyright - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not affiliated with TiVo Inc.