TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- DIRECTV Receiver with TiVo (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=7)
-- DirecTV support of DVR's is so laughable, but it's just not funny. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=144451)

Posted by SpankWare on 11-26-2003 04:27 AM:

Originally posted by BlankMan
SpankWare Look, you have your opinion, I'm entitled to mine. I'm not going to change your mind, you're not going to change my mind nor my modus operandi, so let's just drop it. I've noticed you tend to stick up for DirecTV in quite a number of threads, if you are happy with DirecTV's service, fine, I am not. I expect to get competent support from DirecTV via email as long as they offer that as an option. If I want to beat my head against the wall in your mind in the process, that's my decision, isn't it? So I will continue to try, and if DirecTV ever wakes up and starts providing a higher level of support you all can thank me. In the meantime, if I choose to spend my time doing so that is my prerogative. And don't use the excuse that you'll have to hear it, you do not have to click on this thread, you do not have to reply to it. In fact, you can put me on your ignore list if you like. Please.

And I don't care if you have your opinion. You keep bringing it up, but I don't see what my defense of DirecTV has to do with anything. I only commented on your post because I found the whole thing ridiculous. You were upset because you got a generic answer to your problem, but that happens to EVERYBODY. It's how DirecTV does technical support and there's nothing wrong with it. The only problem is you chose email as the method of dialog. So rather than being able to shut the CSR up in mid sentence, you had to wait and get the whole reboot spiel via email.

You've made several references here to the quality of DirecTV support. Obviously that opinion will differ from person to person, but I think it's wrong to say that support in general is flawed when you refuse to take steps to get better technical support. And no, despite what you may think, sending rude and inflammatory emails back to tech support isn't likely going to change the manner with which DirecTV handles support requests via email.

As long as you make broad generalizations about the quality of service based on a very narrow source of information, expect somebody to call you out on it.

(1) Sony SAT-T60
(3) Phillips DSR7000
(2) RCA DWD490RE Ultimate TV

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