TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- Value Electronics refund (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=174315)

Posted by dswallow on 05-11-2004 07:25 PM:

I just checked a few statements from my MBNA credit card where I've had occasion to return things and compared it to my Quicken records where I make entries as I do such things and find about 3 to 4 business days between when I was in the store returning something and have a dated receipt showing that, and when the credit actually posted to my account. The same merchants generally show the charge posted to the account 1 to 2 days after the transaction date. Specifically these were credits from Home Depot and Bed, Bath & Beyond.

I haven't spoken to Robert yet to find out what is happening, but did just want to mention that the banks seem also to like delaying credits an extra day or two. I see some of you mention asking for the credit a week ago, so I know this wouldn't necessarily mean anything in those circumstances.

At the risk of being called a VE fanboy yet again, please remember a merchant gets charged a chargeback fee, typically $15-$25 just by a chargeback being issued, even if it can be supported by the merchant, so there really is no reason why VE would try to delay issuing you a credit; if you get pissed off enough, you can cost them even more money than just the refund. And at least with the merchant account I have, I don't get charged additional fees when issuing a credit to someone I had previously charged, however I am unable to issue a credit at all beyond a certain period of time (it's an online account from web transactions, not a storefront account).

Doug Swallow
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