TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- Value Electronics refund (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=174315)

Posted by Fluffybear on 05-11-2004 08:45 PM:

Originally posted by mchaney
My merchant account is as described above too, but I don't think you get the CC processing fee back when you do a refund. The merchant is still responsible for the 1.5% to 2% fee for the original purchase and I don't think that is reversed when you do a credit/refund so I believe VE will still be out the Visa/MC/Amex fee ($15.00 to $20.00 per unit if we're talking about the full sale price, but in most cases I think we're talking about $1.50 to $2.00 on the $100 deposit).


I know each time I have had to process a refund that the fee's are deducted as well. If you are doing your processing through someone such as Paypal then no you will be out the fee's.
When it comes to a chargeback, OUCH!! If I was able to show it was a valid transaction or that I processed the credit prior to the chargeback request then I was not assesed a fee. If I was not able to do it then I was charged usually a $15 fee..

Each CC processing firm is different and larger volume customers are treated differently as well..

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