TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- UPS *LOST* My CC HR10-250! ARRRGG! (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182017)
Since this is the first instance of a HD Tivo going missing in UPS I am not sure that the added expense of double boxing (materials, shipping costs and labor) would justify the added cost. They most likely did a cost benefit analysis and said it is cheaper in the long run not to double box.
Now the fact that it happened really sucks, but I have a feeling that CC will be able to come up with a replacement unit for you.
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