TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- D* never heard of audio dropouts- What a surprise! (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=181945)


Posted by jfischer on 06-26-2004 04:33 AM:

quote:
Originally posted by Bananfish
P.S. This is not meant as a slam at D* CSRs, most of whom are fine people, but is meant as a slam at DirecTV management, who are seemingly unable to come up with a system where customer problems can be logged and tracked.


This is the norm anymore.

Ask Samsung about the smudges on their DLP sets - lots of people have them but "they've never heard of it before".

Ask GM about the brake rotors that warp within 4K miles on their F-Body cars - everyone I know has had their brakes warp - but they've never heard of the problem.

It's common practice it seems in the Customer Service industry to have "never heard" about any problem a customer has - no matter how common or prevalent the problem may be.

The #1 rule in Customer Service is to never acknowledge that a problem exists or that the problem affects anyone else but the current customer.


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