TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- D* never heard of audio dropouts- What a surprise! (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=181945)

Posted by TexasRanger74 on 06-26-2004 05:29 AM:

it also depends on what level of support you talked to. when I originally called in regarding this issue, the level 1 support lady didn't have a clue. after a bit, she transferred me to level 2 support. the lady there was very helpful, kind, and listened to my gripe. she talked with her supervisor and then she told me that she hadn't personally heard of the issue, but her supervisor said he had heard of it.

generally, with level 1 support, you're getting alot of people fresh out of the training who have just hired on. there is a HIGH turnover rate in call centers. level 2 are the people who have been there for a while and so those are the ones I like to talk to anymore. basically after a few minutes of talking to a level 1 person, I'll request to be transferred to level 2 support.

hope that helps.

All times are GMT. The time now is 07:00 PM.

Powered by: vBulletin Version 2.2.8
Copyright © Jelsoft Enterprises Limited 2000, 2001.
(C)opyright - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not affiliated with TiVo Inc.