TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Coffee House - TiVo Discussion (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=3)
-- Phone Support (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182019)

Posted by samo on 06-26-2004 09:18 AM:

Bill, why don't you come up with a system that allows traditional "press one", "press two" along with the voice prompt? Don't you realize that you have customers such as myself who don't speak perfect English? If system doesn't recognize voice response for most callers who were born here, what is my chance to get anywhere? I don't have a problem with my TiVo, but just out of curiosity I tried to call your support line - no chance to get live agent or anything else with my accent. Fortunately I'm a long time TiVo user and have been member here for almost 5 years, so chances of me calling TiVo support for help are close to nothing. But if I was new user and needed support, I wouldn't put up with this garbage - I would just stop payment on my credit card.

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