TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Coffee House - TiVo Discussion (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=3)
-- Got an HMO refund - well, sort of. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182254)

Posted by Darrelpr on 06-28-2004 01:57 AM:

Got an HMO refund - well, sort of.

I know that anytime you purchase something, you're taking a chance that the product will be available at a lesser price sometime down the road. Still, I wasn't a happy camper when I saw Tivo's announcement that they were going to roll HMO into the monthly service charge at no additional cost after I had already purchased it last year for $99. In view of this, I opened a support case with Tivo via their online support and asked what, if any, consideration was going to be given to those of us who had purchased HMO and had basically paid to "beta test" the service. I really didn't expect a reply.

Imagine my surprise when I received a call from a living, breathing, non-automatedTivo tech support rep this morning. Long story short, Tivo is going to give me a $25 credit on the credit card I use for my Tivo billing! (Since they were so quick to make the offer, I tend to think that this is something they've already decided to offer on a case by case basis - but that's just a guess on my part - the Tivo rep didn't comment and I didn't ask.)

Granted, I would've been happier with a full $99 refund but to be honest, I didn't even expect Tivo to respond to my question. Even though I'm only getting $25 back, I have to give Tivo credit for making an effort to keep me as a customer. They are under no legal obligation to compensate early adopter customers yet the fact that they contacted me directly and made any type of offer will at least keep me in the Tivo camp for the time being.

Moral of the story? Before you bash Tivo for their pricing, give them a chance to respond. It may be worth at least $25* to you.

* I may have been able to hold out for even more but given the circumstances, I didn't push. I'm a happy camper.

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