TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Coffee House - TiVo Discussion (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=3)
-- Got an HMO refund - well, sort of. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182254)
Re: Squeeky Wheel Policy at Tivo
Originally posted by Stu_Bee
I dislike company policies that just reward the complainers.
If TIVO made a decision to give some sort of reimbursement for those that previously purchased HMO, then do just that, for everyone. Don't just give it to those savy enough to be on Forums to find out about it (or those that would call support hoping for a miracle), or those that find $25 actually is worth jumping through some hoops.
I know it's more expensive to Tivo to give a reward to all HMO purchasers, complainer or not, but (IMO) is a more ethical way to do business.
- Before people complain: Yes, I believe HMO should be free..always have (eventhough I purchased it at $99). Yes, I think Tivo offering some sort of break for those that previously purchased HMO is fine as well. Just don't think it should be on a hidden complaint only basis.
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