TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Coffee House - TiVo Discussion (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=3)
-- Not Pleased with Gift TiVo (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=181949)
quote:Island1, I'm not sure if you're saying that I said this, or if someone from customer service told you this. My apologies in either case -- it's certainly not that we cannot offer pro-rated refunds. We used to do so, and made a conscious policy change almost two years ago:
Originally posted by island1
Taken from the same mold of "TIVO customer service" that you don't (can't) get a pro-rated fee for canceling service. I believe that too was related to the way the billing system was setup. This from a software designer!
E. Stephen Mack, Director of Service Operations at TiVo (email@example.com)
NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!
|All times are GMT. The time now is 02:01 PM.|
Powered by: vBulletin Version 2.2.8
Copyright © Jelsoft Enterprises Limited 2000, 2001.
(C)opyright - All Rights Reserved. No information may be posted elsewhere without written permission.
TiVoŽ is a registered trademark of TiVo Inc. This site is not affiliated with TiVo Inc.