TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Coffee House - TiVo Discussion (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=3)
-- Got an HMO refund - well, sort of. (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182254)
quote:We do have a defined, publicized policy regarding refunds: We offer a 30-day satisfaction guarantee.
Originally posted by papabrody
TivoOpsMgr, you have always weemed like a standup guy, but I agree with the other posters, that TIVO should have a defined, publicized policy regarding refunds vs a "call us and we'll work something out" policy. I know you are trying to do right, but something about that method doesn't sit well with me. BTW, I paid $50 for HMO, enjoyed it an am not asking for any $$ back.
E. Stephen Mack, Director of Service Operations at TiVo (email@example.com)
NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!
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