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Posted by TiVoOpsMgr on 06-29-2004 02:10 AM:

Originally posted by gregpr
My understanding in Vegas was that the old machine on lifetime had to be actively dialing in for the discount to apply.

Perhaps Stephen can clarify?

As we say in the terms and conditions, if the sales order date for the original Product Lifetime unit is more than four years old, AND the unit is not actively contacting TiVo's service, then it no longer can be a qualifier for the discount.

If the Product Lifetime unit's service is less than four years old, it doesn't matter if it's actively connecting to the TiVo service or not.

Best regards,

E. Stephen Mack, Director of Service Operations at TiVo (estephen@tivo.com)
NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!

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