TiVo Community Forum Archive 1

TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- CC protection plan (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182263)

Posted by Bill Broderick on 06-29-2004 10:45 PM:

I went through this process with Circuit City last Friday and yesterday (6/28). Apparently, because they don't have any refurbs available yet, they told me (via voice mail) that I should exchange it at a store (they gave me a confirmation number that the store could look up to see that this was authorized). Unfortunately, none of the stores have them yet.

After talking to a bunch of different people at Circuit City, they ended up telling me that I should get a replacement from D*. They said that doing so, wouldn't affect my extended warranty at CC. But I'm not 100% sure that this is policy or only because they had authorized that I go through D*. I made sure that they noted this authorization on my file and kept the Confirmation #, Incident # and the name and phone number of the Service department person who geve me the authorization through the CSR to whom I was actually speaking.

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