TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- HDTV TiVo Powered PVRs (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=36)
-- CC protection plan (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=182263)
At Sears if something dies under the service plan, they just hand you a new one. I've dealt with service plan replacements at CC and Sears, and Sears is far far better than CC. I had a $200 portable phone base + answering machine that died under the CC protection plan and after I mailed them the original unit, they eventually sent me gift cards.
Under the Sears plan they either hand you a new on on the spot, have you pick out a different one, or let you upgrade to a better item right there. Would you rather wait 6-8 weeks or 6-8 minutes?
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