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-- So where are the engineers on the HD-Net Audio Loss Issue? (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=180991)
quote:Please let us know how this goes.
Originally posted by turls
Here's my e-mail I just sent from their "contact us" page:
I have two issues with my new HR10-250 DirecTV Tivo HD receiver that according to tivocommunity.com, are widespread and are not defects with my setup or with my equipment.
#1) Video dropouts--during recordings the screen will go black for about 1-2 seconds while the audio continues to play. This will happen numerous times during a movie for example. I believe the latest I've heard about this is that it has something to do with compression that DirecTV uses. I have now spent almost $2000 on DirecTV equipment in the past two years and DirecTV has still not fixed this issue.
#2) this issue is specific to the HDTivo and HDNet--sometimes recordings are ruined because the audio drops off and never comes back. Now I have to check the end of recordings before I start watching to see if the recording is no good before I waste my time watching it.
I believe it is only fair to ask for suspension of my $11 fee per month for HD content until these issues are completely resolved.
Please consider this, and let me know ASAP. I should not need to discuss this with you as I have given you all necessary details but if necessary please contact me by e-mail.
There are many other satellite options for HD and I feel I have given DirecTV more than enough time to correct these issues.
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