TiVo Community Forum Archive 1 - Upgrade Offer for Long-Time TiVo Subscribers email

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TiVo Community Forum Archive 1 (http://archive.tivocommunity.com/tivo-vb/index.php)
- TiVo Coffee House - TiVo Discussion (http://archive.tivocommunity.com/tivo-vb/forumdisplay.php?forumid=3)
-- Upgrade Offer for Long-Time TiVo Subscribers email (http://archive.tivocommunity.com/tivo-vb/showthread.php?threadid=181910)

Posted by booboy97 on 06-25-2004 04:09 AM:

Upgrade Offer for Long-Time TiVo Subscribers email

Got an email from Tivo today that offered an "upgrade"

It starts out by saying:

Multiply & Save is a limited-time offer designed especially for YOU!

Upgrade now to a new TiVo® Series2™ box for only $129* (or $99 for factory-renewed units!).
Whether you're currently a monthly or lifetime subscriber, you are eligible for a discounted monthly service fee of just $6.95 for additional boxes on the same account. The TiVo® service now includes four new features : Online Scheduling, Digital Photos, Digital Music, and Multi-Room Viewing

My parents' unit is a Series 1 unit with Lifetime. Is Tivo saying that I can transfer my lifetime by "Upgrading", or is this just some generic lingo that pertains to basically everybody?

I thought that Tivo doesn't transfer lifetime anymore.

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Posted by Cabrill on 06-25-2004 04:14 AM:

I'm pretty certain that means whether your existing TiVo is prepaid via Lifetime, or if you're paying a monthly fee for it you can still get the discounted $6.95 rate for additional TiVo's. I guess to allay the fear that you already have to be paying monthly to get the reduced monthly rate for other TiVo's.

Posted by rasheed on 06-25-2004 04:46 AM:

This is not really a special deal, but more just a special notification of the new policy. Actually, it seems to be cheaper to buy a refurb TiVo via fatwallet.com association with TiVo than this link.

Rasheed

Posted by booboy97 on 06-25-2004 07:31 PM:

quote:
Originally posted by rasheed
This is not really a special deal, but more just a special notification of the new policy. Actually, it seems to be cheaper to buy a refurb TiVo via fatwallet.com association with TiVo than this link.

Rasheed

If you can't transfer the lifetime sub, then it's not a true upgrade...

Posted by aaronw on 06-25-2004 07:36 PM:

Yeah, I got this email as well. It's really not any kind of 'special deal' for anyone, just a notification of what the existing deals are.

I guess that's marketing for you.

Posted by Todd on 06-25-2004 09:47 PM:

Does this mean that if you have an old TiVo with lifetime (maybe even one that no longer works...), as long as they have you down as owning it in their database that you can by a new one and only pay $6.95/mo. for it forever?

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Posted by Turtleboy on 06-26-2004 12:06 AM:

quote:
Originally posted by Todd
Does this mean that if you have an old TiVo with lifetime (maybe even one that no longer works...), as long as they have you down as owning it in their database that you can by a new one and only pay $6.95/mo. for it forever?

Nothing lasts forever, but yes.

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Posted by jmoak on 06-26-2004 07:23 PM:

quote:
Originally posted by rasheed
This is not really a special deal, but more just a special notification of the new policy. Actually, it seems to be cheaper to buy a refurb TiVo via fatwallet.com association with TiVo than this link.

Rasheed

HUH??

But it says right there in the subject line:
"Upgrade Offer for Long-Time TiVo Subscribers"

This sound like Tivo's rewarding their longest lasting, most loyal subscribers with an upgrade offer. You know, the guys who are still using the old series 1 boxes and can't take advantage of all the new "kewl" features, maybe even just the folks (even though it does sound dumb to the old lifetime subs) who have pay'd by the month for oh, so long.

It's nice to be appreciated every once in a while!!

Now, let's read this email and see what the special "Upgrade Offer for Long-Time TiVo Subscribers" is.... probably only $20 off... can't fuss though, every little bit helps......

.......

Wait a minute.... This is the same offer that they give to everybody! Even the folks who just walk into a b&m, never hearing of Tivo before, muchless being a "Long-Time TiVo Subscriber".

Oh! That's different then....
Nevermind.

Posted by gregpr on 06-26-2004 07:59 PM:

quote:
Originally posted by Todd
Does this mean that if you have an old TiVo with lifetime (maybe even one that no longer works...), as long as they have you down as owning it in their database that you can by a new one and only pay $6.95/mo. for it forever?

My understanding in Vegas was that the old machine on lifetime had to be actively dialing in for the discount to apply.

Perhaps Stephen can clarify?

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Posted by LiveBlues on 06-27-2004 02:04 AM:

I'm not so sure that having a lifetime qualifies you for the discount, even though that implication was made. I was just billed for one of my monthlies at the old rate, even though they stated that it was supposed to happen as of the 9th of June.

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Posted by TiVoOpsMgr on 06-28-2004 09:08 PM:

LiveBlues, please contact me. A Product Lifetime order definitely does qualify you for a discount on your second unit's monthly service. Are both of your units on the same account as listed by Manage My Account?

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Posted by TiVoOpsMgr on 06-28-2004 09:10 PM:

quote:
Originally posted by gregpr
My understanding in Vegas was that the old machine on lifetime had to be actively dialing in for the discount to apply.

Perhaps Stephen can clarify?

As we say in the terms and conditions, if the sales order date for the original Product Lifetime unit is more than four years old, AND the unit is not actively contacting TiVo's service, then it no longer can be a qualifier for the discount.

If the Product Lifetime unit's service is less than four years old, it doesn't matter if it's actively connecting to the TiVo service or not.

Best regards,
Stephen

Posted by ADent on 06-29-2004 12:05 AM:

quote:
Originally posted by jmoak
HUH??

Wait a minute.... This is the same offer that they give to everybody! Even the folks who just walk into a b&m, never hearing of Tivo before, muchless being a "Long-Time TiVo Subscriber".

Oh! That's different then....
Nevermind.

And for us lifetime subs it is NOT an upgrade, much less a Special Deal.

I mean you go to the airport and the TiVo Air gate agent says I can upgrade you to first class - and you have to pay the 'full' price on the first class seat w/o any refund of your previously paid coach ticket.

You go to TiVo Car rental car counter and "We can upgrade you to a luxury car", and they hand you the keys for Cadillac AND a Cavalier.

Posted by johnd7 on 06-29-2004 04:01 AM:

Quote from email " The TiVo® service now includes four new features : Online Scheduling, Digital Photos, Digital Music, and Multi-Room Viewing"

That sounds like HMO...is that now included for 6.95 per month? They sure make it sound that way.

Posted by johnd7 on 06-29-2004 04:14 AM:

Never mind...I just found out that HMO is free now!

Posted by geoman47 on 06-29-2004 01:29 PM:

quote:
Originally posted by jmoak
Wait a minute.... This is the same offer that they give to everybody! Even the folks who just walk into a b&m, never hearing of Tivo before, muchless being a "Long-Time TiVo Subscriber".

Technically what you are saying is true. But think about who the target audience of the Multi-Service Discount is, and while new to TiVo users technically can participate, more likely the target audience is… well… long-time TiVo subscribers.

Only TiVo Inc. would know this for sure, but I would guess at least 90% of the people that have taken advantage of the Multi-Service discount to date would be people that had TiVo for at least 6 months. We could get into semantics about what qualifies about long-term, but one can understand that anyone reading an ad would rather be considered part of that ‘long-time’ crowd – hence TiVo's use of it.

Its not the discount on lifetime subs I had hoped for either, but its something!

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