Love My TiVo!
Registered: Nov 2000
Location: Niceville, FL
It would be mighty unlucky for you to get two TiVos with bad modems. So, I tend to agree with TiVo's Customer Support that the problem is somewhere besides with the TiVo. These are my generic things to try for download problems (assuming you're using TiVo's modem and not an internet connection). I've arranged them from least to most troublesome. Of course, since you're still stuck in Guided Setup, the menu trees, below, won't be right:
- Unplug your TiVo from the electrical outlet for a few minutes and plug it back in. Sometimes that will reset the modem (where rebooting via the menus won't).
- Unplug the phone line at every point from (and including) the TiVo to the wall jack. If you're using a wireless modem jack, also unplug all of them. Plug them all back in.
- Use a new/different phone cord.
- Plug into a different phone jack.
- If you have a DSL line, go to Radio Shack (or whatever is handy) and pick up a DSL micro-filter for $7-$10 and place it between the phone cord and the phone jack (if that doesn't help, try it between the TiVo and the phone cord). There have been several posts here about the ones provided by the telephone companies not working. I've seen good reports on those made by 2Wire.
- Remove everything else from your phone line throughout the house and try again. If successful, add them back one by one (that way, you'll find the culprit).
- Plug the phone line into that little box the phone company has outside your house. Disconnect the house and either run a very long phone line from your TiVo to it, or physically drag your TiVo and a monitor out there. If it works out there, then you probably have a problem with your internal wiring.
- In Messages & Setup -> Recorder & Phone Setup -> Phone Connection -> Change Dialing Options (3.x or less) or TiVo Messages & Setup -> Settings -> Phone & Network Setup -> Edit Phone or Network Settings -> Phone Dialng Options (4.0), set the Phone Available and the Dialtone Detection options to OFF.
- If you have call waiting, add the Call Waiting Prefix to turn it off (usually *70). If you don't have Call Waiting, don't include that Prefix -- it's been known to interfere with non-Call-Waiting enabled calls.
- If you have a DirecTiVo, add ",#034" (PAUSE ENTER 0 3 4)) to the Dial Prefix area of Change Dialing Options. That forces the modem to try to connect at a slower speed (only works with DirecTiVos).
- If available, you can also try a different dial in number: maybe the problem's actually at the server. Here's the website for finding those numbers if you can't get an alternative via Phone Dialing Options. To manually enter a number, just put it into the Dialing Prefix area.
- With the Phone Available Detection and the Dialtone Detection options OFF, try picking up another phone and listen in while TiVo dials out. If it doesn't sound like a clear line, then line noise is your problem. You'll have to find the source of the noise and get it fixed. If the modems don't sound like they're handshaking and connecting properly, and you've tried alternate numbers as above, then I'd say your modem is dead.
- Go to that same Radio Shack (or whatever) and buy a wireless modem for $60-$70.
- If you determine your modem is truly dead, you can either repair it or use a TurboNET card to connect via the internet (that's for the original TiVos -- the Series2s just need a USB Ethernet card and at least version 3.0, BUT the DirecTiVo HDVR2 with 3.x can't do this at all). A good starting point for repairing it is here (and, of course, TiVo Customer Service (see http://www.tivo.com/4.2.4.asp )). Here's a link to the TurboNET card. If you go with internet access and have version 3.x, here's the thread that tells you how to get started. Some people have also gotten their old external modems to hook up to the TiVo's serial port. Here's that thread. And, if your TiVo is grabbing the phone line and preventing any calls in/out, one person said that plugging the TiVo phone line into a phone line surge suppressor fixed that. It's worth a try.
TiVo TCD240080 w/ Belkin F5D5050 USB Ethernet Adapter and 160GB 7200RPM Samsung SP1604N drive (150hrs 53mins @ Basic) with 4.0.1 Philips HDR112 w/ TurboNET and 120GB 5400 RPM Maxtor drive (145hrs 6mins @ Basic) with 3.0. Both hooked through powerlines to the internet via LinkSys PLEBR10 PowerLine EtherFast 10/100 Bridges, a D-Link DSS-5+ Switch, a SonicWall SOHO3 Internet Security Appliance, and finally a Toshiba PCX1100U Cable Modem (PCX DOCSIS)
POST #2 | Report this post to a moderator
| IP: Logged