Registered: May 2002
Thanks for the reply, you are correct in troubleshooting long distance can be a problem.
Also you are correct in that he is plugging the patch cable into a CAT wall jack (i.e. premise wiring). However, I thought of this alread and had him test it this afternoon. I told him to take his laptop downstairs where his TiVo and CAT jacks are located and try each CAT jack outlet with the laptop computer and the same USB adaptor. If it was able to see the router OK, then we could rule out the jack wiring, USB adaptor and patch cable. Well, it DID WORK just fine using this method. The router saw all of his cat jacks just fine, with the same USB adaptor and patch cable.
So, we now know that:
A: All the CAT jacks work just fine.
B: The USB adaptor works just fine on both a desktop and laptop PC running Windows XP and Windows 98SE.
C: The patch cable works just fine.
Still, when he plugs in the USB200M adaptor to his TiVo, it will NOT work. This would make sense because it sees the adaptor with the MAC address, but for some reason the drivers or something in the TiVo software is having trouble seeing it.
Also, I've since learned from talking with tech support that those USB adaptors listed on the TiVo web site as "reported to work" are not offically supported in the software (yet). Also, tech support told me that certain models of series two TiVos may work with it and not others. For example, his unit begin with a "110" number and is a Sony 3000. It may NOT work with this unit, but may work with either a different Sony 3000 model not beginning with 110 or a TiVo brand instead of a Sony.
In short, I still think his problems lie with the TiVo unit itself since we know and have tested everything else in the chain. Also, since tech support reported this to me, I now understand it may be hit and miss for certain people as to what works and doesn't with their TiVo service number, when made, etc. The only adaptor they guarantee works OK is the "Linksys USB100TX", so I told my buddy to try and locate one of these models and try it then.
Any other thoughts on this now? Thanks.
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