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>>> Update on Thumbs/TiVo Suggestions Issue <<<

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TiVoBill is offline Old Post 04-06-2004 03:53 AM
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TiVoBill
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Registered: Jun 2002
Location: Alviso, CA
Posts: 888

Post Update on Thumbs/TiVo Suggestions Issue

I wanted to give an update to those of you who are seeing issues with missing thumbs and unusual TiVo Suggestions. We have been investigating the reports and believe that we have discovered the cause of the issue. We are currently working to test a possible solution. It may take awhile for our fix to be fully deployed but we wanted to let you know that we are working on it. For now, don't make any changes such as deleting your thumbs data, etc as we believe that our fix will make that unnecessary. We apologize for the inconvenience and appreciate your patience while we correct the issue.

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Bill Dailey
Project Manager
TiVo Customer Support

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boywaja is offline Old Post 04-06-2004 04:16 AM
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boywaja
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Posts: 890

cool! thanks for the update bill.

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timr_42 is offline Old Post 04-06-2004 04:57 AM
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timr_42
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Registered: Oct 2001
Location: st louis, MO
Posts: 398

Thanks for the update Bill. I know that some people have complained about CS at Tivo, but really the very few problems I have had, Tivo has came up with a solution, and I have been happy with them.

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Zathrus is offline Old Post 04-06-2004 07:42 PM
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Zathrus
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Registered: Nov 2002
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Can we please, please, please get a Thumbs manager in a near-future release of the software?

I've been fighting these wacky suggestions for weeks now, trying to fix them with thumbs downs on programs. I suspect my thumbs database is now horribly screwed up -- so even after you put in the fix I'll have to wipe my thumbs database (which will lose thumbs ups for a lot of programs that are no longer on, but which I'd want affecting my suggestions).

Thank you for looking into and finding the problem though.

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BelugaWhale is offline Old Post 04-06-2004 08:17 PM
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BelugaWhale
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Thanks!

Is this at all related to screwy suggestions, or is that a separate issue?

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TiVoBill is offline Old Post 04-06-2004 10:40 PM
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TiVoBill
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quote:
Originally posted by BelugaWhale
Thanks!

Is this at all related to screwy suggestions, or is that a separate issue?



Yes, we believe that the issues are related.

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Bill Dailey
Project Manager
TiVo Customer Support

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Rich Peterson is offline Old Post 04-08-2004 04:11 AM
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Rich Peterson
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Registered: Jan 2000
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Thanks for the update, TivoBill. I am one whose suggestions were totally whacked so I look forward to receiving your update.

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tornado is offline Old Post 04-09-2004 12:21 AM
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tornado
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Registered: Aug 2001
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Wink Re: Update on Thumbs/TiVo Suggestions Issue

quote:
Originally posted by TiVoBill
those of you who are seeing issues with missing thumbs
Aaaaahhhhhhh!!!!!! Where are my thumbs?!?! (bump)

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dugbug is offline Old Post 04-09-2004 01:34 AM
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dugbug
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810 Any 810 other 810 fixes 810 coming? 810

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TiVoBill is offline Old Post 04-09-2004 02:33 AM
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TiVoBill
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quote:
Originally posted by dugbug
810 Any 810 other 810 fixes 810 coming? 810


Pioneer is the only source of information about software updates to their product.

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Project Manager
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timr_42 is offline Old Post 04-09-2004 02:53 AM
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timr_42
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quote:
Originally posted by dugbug
810 Any 810 other 810 fixes 810 coming? 810


What platform are you talking about?

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conklin2 is offline Old Post 04-09-2004 05:43 PM
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conklin2
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Should the prospective fix also resolve Thumbs ratings being ignored, no TiVo Suggestions of any kind recorded? Please, say it will.

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jalpert is offline Old Post 04-09-2004 07:04 PM
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jalpert
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Strange, but after reading this thread I realize my suggestions actually got much better. After months of reading rainbow and full house, I got a couple very good movies, and the documentary on Howard Dean I meant to record but didn't.....

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Moebius is offline Old Post 04-09-2004 07:21 PM
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Moebius
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Registered: Nov 2002
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Mine have settled down to be sure, but I still get the occasional wacky suggestion recorded in there.

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morac is offline Old Post 04-09-2004 10:43 PM
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morac
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Mine are still pretty screwed up. The vast majority being recorded aren't "Thumbed up" shows. While some of the shows being suggested are interesting, many of them are not. Also my suggestions aren't listed in order by date any more. They are in completely random order. I wonder if the leap year had anything to do with it?

I've taken to thumbing down some of the more annoying ones that are recorded. Hopefully that won't screw anything up.

Does this suggestion bug affect all TiVos or just certain versions? I'm definately seeing it on my Series 2.

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jtown is offline Old Post 04-10-2004 12:28 AM
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jtown
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So that's why my Tivo's been grabbing stuff off EWTN. That's a relief. I was starting to think it was a Sign.

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mbernste is offline Old Post 04-10-2004 03:11 AM
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mbernste
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OK, thank you for posting about this. I thought there was something seriously wrong with the thumbs database on my TiVo, luckily I didn't reset or change anything.

I assume the one day in which I had a total of three items listed in my "TiVo suggestions" had to do with this? The next day I was back to several pages of suggestions.

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robertj49 is offline Old Post 04-10-2004 05:06 AM
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robertj49
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Registered: Jan 2001
Location: Los Angeles, CA USA
Posts: 71

Angry

Is this fix going to be only for the series 2 folks with the newer software? Or is Tivo going to remember that it still has customers, who purchased lifetime service, who are still using series 1 with version 3 something or other....?

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TiVoBill is offline Old Post 04-10-2004 05:19 AM
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TiVoBill
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quote:
Originally posted by robertj49
Is this fix going to be only for the series 2 folks with the newer software? Or is Tivo going to remember that it still has customers, who purchased lifetime service, who are still using series 1 with version 3 something or other....?


The fix is scheduled to be deployed to both Series1 and Series2 standalone DVRs (it's actually data related rather than software related).

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Bill Dailey
Project Manager
TiVo Customer Support

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ronsch is offline Old Post 04-10-2004 06:23 PM
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ronsch
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Actually it's been kind of nice for a change to get something besides thumbed shows and movies recorded as suggestions. I got an episode of Xena and a South Park this past week!

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>>> Update on Thumbs/TiVo Suggestions Issue <<<

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