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>>> DirecTivo Signal Loss <<<

 
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ScottS is offline Old Post 06-25-2004 06:39 PM
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ScottS
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Registered: Mar 2002
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Posts: 4

DirecTivo Signal Loss

I've got a problem with my DSR6000 (Dual LNB feeding Multiswitch, feeding DSR6000 and HIRD-E1), and need some advice from the collective intellect.

Quick background: Moved this winter. Installer put the dish up on the new house, and told me he was aiming through the very tops of some trees, and he wasn't sure what would happen when Spring came and they "bloomed." I said go ahead, as I've successfully shot through treetops all year 'round at other locations where the installers thought I'd never get reception. I got strong (90+) signal, and was a happy man. Figured when Spring came, if interference was a problem, I'd gradually lose signal strength, until I ended up unwatchable picture.

With that in mind (and it may have nothing to do with the problem at hand), here's my problem. I recently (month ago) began to lose signal on the "high channels" on both tuners. The picture would break-up and suddenly I'd get the "searching for signal" message. The local channels were coming in fine and clear, but every time I changed to, say, 254 or 299, I'd get maybe a second or two of video, then...nothing. Not all the "high channels," but a lot of them.

I should have just been happy with my locals for a while, but I called Dave for help. That ended with my resetting my DSR6000, and now I'm stalled at 26%. Looking at the signal strenth, I'm getting 0 signal on transponders 1 and 2, and without signal there, TiVo evidently isn't getting enough informtion to continue it's setup. I get 26% of the way through, and it says, "Hey, can't find signal."

Here are the transponder strengths, which are admittedly low, but still there: These are the only transponders I'm getting signal on (transponder/strength):

4/60
12/75
18/52
20/48
26/19
28/45


Nothing on any other transponders. Readings are confirmed on both the DSR6000 and the HIRD.

My questions:
1. Is this "tree interference?" In which case, I know I'll be good again in the fall, and will plan some "landscape corrections."
2. Is something else going on here, like a multiswitch or LNB failure?
3. Why 0 on some transponders and 60-75 on others? Shouldn't this be an "all or none" if the Sat is blocked?

Dave support is friendly, but useless in this case. They're just reading from a script.

Help me Obi Wan Kenobi, you're my only hope.

Scott

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JimSpence is offline Old Post 06-25-2004 09:36 PM
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JimSpence
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Registered: Sep 2001
Location: Binghamton, NY
Posts: 12718

Those TPs that you mention are all spot beams and they transmit at a higher power level. That's why you are getting some signal from them. You probably get your locals on one of them, hence the lower channels working.

I'd have to say that this is a tree problem. Time to look for another dish location. Maybe farther away from the trees so you can "see" over them.

__________________
Jim
Sony SAT T60 (146 hrs), DSR6000, HTL-HD HD receiver, DVDR985 - DVD recorder, URC-6131 Universal Remote
DirecTV since '96, Dish Network for superstations (WB/UPN) only
Waivers for all four nets are in place.
I'm suspicious of newbies, but tolerant!
And, just because I have a bunch of posts doesn't mean I'm always right.
Add 1231 for accurate post count.

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ScottS is offline Old Post 06-25-2004 10:06 PM
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ScottS
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A "tree problem" isn't bad. At least it's a "summer only" problem. If this doesn't sound like an LNB or Multiswitch problem, then I'll try one more stab at aligning the dish, then call it a day until fall. There is no alternate location available (trees on three sides; unsympathetic wife).

Thanks for the help.

Scott

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JimSpence is offline Old Post 06-26-2004 04:08 AM
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JimSpence
TiVo Forum Special Member

Registered: Sep 2001
Location: Binghamton, NY
Posts: 12718

Can't you move the dish away from the trees to get a better angle over them?

__________________
Jim
Sony SAT T60 (146 hrs), DSR6000, HTL-HD HD receiver, DVDR985 - DVD recorder, URC-6131 Universal Remote
DirecTV since '96, Dish Network for superstations (WB/UPN) only
Waivers for all four nets are in place.
I'm suspicious of newbies, but tolerant!
And, just because I have a bunch of posts doesn't mean I'm always right.
Add 1231 for accurate post count.

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TrojanHorse is offline Old Post 06-26-2004 04:24 AM
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TrojanHorse
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Registered: Mar 2003
Location: Whittier, CA
Posts: 278

Feel free to use my solution - the tree trimmer. (or an axe) I had an avocado tree grow right in front of the dish... it looks a little lopsided now, and not as tall as it used to be, but I get a spectacular signal.

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ScottS is offline Old Post 06-26-2004 05:16 PM
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ScottS
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Registered: Mar 2002
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Posts: 4

Looks like my only option will be a tree trimmer (or chainsaw). My house faces directly away from the Sat, and I have woods surrounding the house on the sides and back. I could move it right or left on the roofline, but that's not going to clear the trees. Unfortunately, they're tall, so it will be a challenge to get the tops of the right ones trimmed.

Bummer, though.

Thanks to all for the help.

Scott

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>>> DirecTivo Signal Loss <<<

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