Senior Moment Member
Registered: Jun 2000
Location: Flower Mound, TX, USA
Originally posted by TiVoOpsMgr
We do have a defined, publicized policy regarding refunds: We offer a 30-day satisfaction guarantee.
However, like any company, we want to make upset customers not upset. I guess my mistake is in somehow trying to imply that we're doing something different for the Home Media price change than anything else that happens: We (like any company) are always willing to try to make exceptions to our policies for customers who are upset.
From the sounds of what you and Crrink are writing here, neither of you are upset. I'm glad to hear it, and I want you to know that everyone here at TiVo appreciates it, because we work hard to improve our services, features and policies all the time. And we take feedback from our customers very seriously.
Hey, I'm upset... My HDR112's can't get HMO. Can I get $25 too?
Just kidding. I'm quite happy with TiVo and with my old TiVo boxes. If they ever die bad enough that I can't fix 'em, I'll upgrade to Series II and get HMO.
"easy as 3.1415926535897932384626433832795028841"
Ask me about Vonage.
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