Registered: Feb 2004
Location: USA
Posts: 73

Tivo Customer Service Resolved my problem/ Forum Feedback

I just want to say despite a horrible experience with Tivo Customer Service
they made an incredible effort to resolve my problem. I am very grateful.

One other thing I'd like to mention is some of the Regulars on this forum seemed annoyed I had anything bad to say about Tivo. I don't think anyone on this Forum thinks Tivo is a bad product or company. I certainly don't. I made the post because at the time, my experience with Tivo customer service was horrendous. Often when we buy an amazing product, we expect every aspect of the company to work that way and hold them to a higher standard. Although Tivo is in my opinion the Cadillac of DVRs, its customer service is the Pinto of Customer Service Departments.
After speaking with Customer Service today, it is my understanding they are going to work very hard to improve policies and procedures. I believe in Tivo and would hate to see users scared away from a bad experience like mine. For the Forum Posters that want Tivo to succeed and only get bigger, they should keep an open mind to any legitimate Tivo related criticism. I'd like to think the outcome of my posting will be the result of a better company and product for consumers.

Regards,
Stephen

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Registered: Jan 2004
Location:
Posts: 2176

we all know TiVo employees/managers read this forum and without them coming right out and saying it (thus tainting our perceptions) I am sure it is feedback like this that lets them understand where problems lie. it is only understanding the problem that will allow for real solutions.

__________________
Whoops, missed that Zeo did address this in his reply. ZeoTiVo is right! - TiVoOpsMgr

TTiVoToGo FAQ, I have never seen a company so bashed in a forum becasue its software is a little late

• TiVo series 2/HMO 40 hours unmodded - so far
• Toshiba SD H400 for 99$
• JavaHMO/ paid for my HMO whiner
• AVcast to broadcast TiVo/DVD/PC throughout house and playfort
• 5 at a time NetFlix subscription

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