Director, Svc. Ops
Registered: Jun 2000
Location: Alviso, CA, USA
Smak, basically TiVo has never intended for Product Lifetime to be the lifetime of the subscriber. If our business model allowed customers to transfer service from unit to unit to unit to unit forever, then the old units probably end up sitting in a closet somewhere and after four years (the length of time we amortize product lifetime over), we have costs but no revenue. For every piece of hardware we sell, we either lose money or make no money, so it's very much necessary to the survival of TiVo Inc. that we keep units subscribed to the TiVo service as much as possible.
Bottom line, my recommendation is to go ahead and purchase Product Lifetime on your 80 hour unit, and sell the 60-hour with Product Lifetime. You can probably recover the cost of your Product Lifetime service on the 60 hour unit, plus make a little more on the hardware.
You end up with what you want, and we end up with two subscribers instead of one, which is what we want.
E. Stephen Mack, Director of Service Operations at TiVo (email@example.com)
NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!
Last edited by TiVoOpsMgr on 05-14-2004 at 05:38 AM
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