Registered: Jan 2002
Location: Green Bay
Posts: 968

I waited on the phone tonight for 1hour and 15minutes before I finally gave up on speaking w/ a tivo customer service rep. I've decided to post my question at tivo.com. Has anyone else had a similar experience? Did I just call at the wrong time of day? Any suggestions on a good time to call?

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Registered: Mar 2000
Location: AZ
Posts: 13

They may indeed be having high call volumes lately I guess but you might want to try again. There might have been a problem with their phone systems, which some one early has mentioned about long wait times. Try again, you might get through a lot faster, but don't wait for an hour! Not even 1/2 hour, when you could of course ask your question here.

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John,
A Proud and Happy TiVo: Owner, User, Informer, and Supporter!
Captain - TiVo Army!
3.0 - Philips 30 hour
4.0 - 80 Hour TiVo w/ HMO

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Registered: May 2001
Location: Pensacola,FL,USA
Posts: 43

Maybe TiVo is going down the tube and we are going to be stuck with a PVR that does not work. Our Lifetime subscription just died.

Jerry

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Registered: Jan 2002
Location: Green Bay
Posts: 968

Ok. Here is my question. I'm contemplating upgrading to the lifetime subscription and I have the best buy 4yr warranty/service plan for my tivo. If my tivo dies and best buy replaces it w/ a new unit, will the lifetime subscription transfer to the new unit? I would like to see this in writing somewhere or have tivo confirm it directly.

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"If you really want something in life, you have to work for it. Now quiet, they're about to announce the lottery numbers."

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Last edited by packerfan on 01-15-2002 at 04:14 AM

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Registered: Jun 2001
Location: West Hartford, CT
Posts: 308

I don't like reading about these long wait times on hold for customer service. It reminds me of the @Home cable Internet service and look what happened to them. Great product, but crappy customer service... next thing you know, @Home is in the toilet. Sure hope that doesn't happen with TiVo.

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Registered: May 2001
Location: Acushnet, MA, USA
Posts: 275

I've called TiVo many times and most recently about two weeks ago. The calls were always answered promptly. Nothing more than 5 minutes but I don't even think more than a couple of minutes.

They may be overloaded with newbies from the holiday sales boon and interest created by the Consumer Electronics Show in Las Vegas last week.

I hope you will find your answer here and confirm it by doing a search of the forum or look over the TiVo FAQ.

I have several DirecTiVos with 5 year warranties from Circuit City. The way I understand it, the lifetime subscription stays with the receiver even if it's replaced with a new one under warranty by an authorized dealer.

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Registered: May 2000
Location:
Posts: 1866

quote:

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Originally posted by packerfan
Ok. Here is my question. I'm contemplating upgrading to the lifetime subscription and I have the best buy 4yr warranty/service plan for my tivo. If my tivo dies and best buy replaces it w/ a new unit, will the lifetime subscription transfer to the new unit? I would like to see this in writing somewhere or have tivo confirm it directly.

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Registered: Mar 2000
Location: AZ
Posts: 13

quote:

---

Originally posted by packerfan
Ok. Here is my question. I'm contemplating upgrading to the lifetime subscription and I have the best buy 4yr warranty/service plan for my tivo. If my tivo dies and best buy replaces it w/ a new unit, will the lifetime subscription transfer to the new unit? I would like to see this in writing somewhere or have tivo confirm it directly.

---

__________________
John,
A Proud and Happy TiVo: Owner, User, Informer, and Supporter!
Captain - TiVo Army!
3.0 - Philips 30 hour
4.0 - 80 Hour TiVo w/ HMO

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Registered: Mar 2000
Location: AZ
Posts: 13

quote:

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Originally posted by jerryez
Our Lifetime subscription just died.

Jerry

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What does that mean?

__________________
John,
A Proud and Happy TiVo: Owner, User, Informer, and Supporter!
Captain - TiVo Army!
3.0 - Philips 30 hour
4.0 - 80 Hour TiVo w/ HMO

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Registered: Oct 2000
Location: Southern California
Posts: 810

There is something broken with the TiVo CS (Clientlogic) right now. Looks like outrageous call volumes due to winter sales.

I am using email to TiVo CS (which is mostly answered by Clientlogic) if I have a question that I can answer via this forum.

Rasheed

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Registered: Jan 2001
Location: Wellesley, MA, USA
Posts: 13

quote:

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Originally posted by jerryez
Maybe TiVo is going down the tube and we are going to be stuck with a PVR that does not work.

---

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