Registered: Jun 2000
Location: Flower Mound, TX, USA
Posts: 1291

quote:

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Originally posted by TiVoOpsMgr
We do have a defined, publicized policy regarding refunds: We offer a 30-day satisfaction guarantee.

However, like any company, we want to make upset customers not upset. I guess my mistake is in somehow trying to imply that we're doing something different for the Home Media price change than anything else that happens: We (like any company) are always willing to try to make exceptions to our policies for customers who are upset.

From the sounds of what you and Crrink are writing here, neither of you are upset. I'm glad to hear it, and I want you to know that everyone here at TiVo appreciates it, because we work hard to improve our services, features and policies all the time. And we take feedback from our customers very seriously.

Best regards,
Stephen

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Hey, I'm upset... My HDR112's can't get HMO. Can I get $25 too?



Just kidding. I'm quite happy with TiVo and with my old TiVo boxes. If they ever die bad enough that I can't fix 'em, I'll upgrade to Series II and get HMO.

__________________
Stan

"easy as 3.1415926535897932384626433832795028841"
Ask me about Vonage.

POST #21 | Report this post to a moderator | IP: Logged

Registered: Aug 2000
Location: Dallas, TX
Posts: 29

I think Tivo should take it a step further:

1. Don't make us call in and gripe, just shoot us a $50 credit check to our service address.

2. Offer us free lifetime on a 2nd, 3rd, 4th Tivo when we buy one.


Nuff Said
CFG

POST #22 | Report this post to a moderator | IP: Logged

Registered: Mar 2003
Location: Washington, D.C.
Posts: 55

I'm a college student who had no business buying a TiVo last March, but I did. I bought HMO the day it came out, figuring eventually it would be free, so I made sure I squeezed every nickel I could out of it, playing my music through my TiVo and everything else.

Yeah, getting $25 sounds nice, but I really have nothing to complain about. I have always been beyond happy with my TiVo, and making services available to other people isn't going to change that.

So thanks again TiVo, Inc.!

POST #23 | Report this post to a moderator | IP: Logged

Registered: Jan 2004
Location: New Jersey
Posts: 99

I sold my 80 hr SA Tivo with HMO when I got DTivo about 5 months ago. The HMO probably added $70 to the value, and since I only paid $60 for the HMO, I can't complain! I feel bad for the poor guy who bought it, though.

Now if I could just get HMO for my 3 DTivos...

__________________
-- 2xHughes SD-DVR40 (Upgraded to 120 Hours) 4.0.1 w/HMO
-- Samsung SIR-4040R
-- ReplayTV 5040 w/lifetime

POST #24 | Report this post to a moderator | IP: Logged

Registered: Jun 2004
Location:
Posts: 5

quote:

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Originally posted by Cornflakeguy
I think Tivo should take it a step further:

1. Don't make us call in and gripe, just shoot us a $50 credit check to our service address.

2. Offer us free lifetime on a 2nd, 3rd, 4th Tivo when we buy one.


Nuff Said
CFG

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I think you have something here... I think Mobile should just mail me a $50 check to compensate for the high gas prices I had to pay last month!

POST #25 | Report this post to a moderator | IP: Logged

Registered: May 2003
Location: Berryville, Virginia
Posts: 287

quote:

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Originally posted by cluteman
I think you have something here... I think Mobile should just mail me a $50 check to compensate for the high gas prices I had to pay last month!

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I must live in the wrong area of the country where is Mobil giving away gas for free?

POST #26 | Report this post to a moderator | IP: Logged

Registered: Dec 2002
Location: Overland Park, Kansas
Posts: 339

quote:

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Originally posted by cluteman
I think you have something here... I think Mobile should just mail me a $50 check to compensate for the high gas prices I had to pay last month!

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POST #27 | Report this post to a moderator | IP: Logged