HMO is now set to be free, second Tivos in a house $6.95/month...

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>>> HMO is now set to be free, second Tivos in a house $6.95/month... <<<
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06-17-2004 10:19 PM

BoyScout
Member

Registered: Aug 2002
Location: Utah
Posts: 93

quote:
Originally posted by chipsndip
It's funny that no one with a second or third Tivo is demanding to be reimbursed the extra $6.50 they've paid a month for the last few months. Once again goes to show that complainers aren't logical. The company is reducing fees and lowering prices, and they get complaints. Incredible. This is GOOD NEWS people. If it doesn't help you out, pass it by. *Walks away grumbling about kids these days*

-ChipsNDip

No, that is because the monthly price reduction applies to everyone, not just new subscribers.

However, I HAVE seen complaints about the cost of a Lifetime subscription being much higher for recent subscribers of second units.

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06-18-2004 12:51 AM

smak
new glossy edition

Registered: Feb 2000
Location: Studio City, CA USA
Posts: 4610

quote:
Originally posted by TeddS
If someone pre-paid for a year of service, then 2 months later the cost of the service was lowered by half for those paying month-to-month, I'd expect them to complain about that too.

Recent purchasers of HMO have a right to gripe, IMO. I purchased it the day it came out, so I'll keep quiet and just continue to enjoy it. These price reductions prompted me to buy a second Tivo, but I sure hope they don't decide to start giving second Tivos away for free in a month or two.

--Tedd

Recent purchasers perhaps, and that's why they can take 20 minutes of their life to call Tivo to get a credit on their service.

-smak-

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06-18-2004 07:14 AM

PooBear
New Member

Registered: Jun 2004
Location:
Posts: 1

quote:
Recent purchasers perhaps, and that's why they can take 20 minutes of their life to call Tivo to get a credit on their service.

Exactly! I bought HMO back in March. Called Tivo to ask if they would make it right. The service rep said he had to check with his supervisor. He came back on the line and said they would credit me back $51. Thanks Tivo! Quit arguing about it and call.

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06-19-2004 12:59 AM

Retiredibm
New Member

Registered: Apr 2004
Location: Rochester, MN
Posts: 11

Poo Bear writes

quote:
Exactly! I bought HMO back in March. Called TiVo to ask if they would make it right. The service rep said he had to check with his supervisor. He came back on the line and said they would credit me back $51. Thanks TiVo! Quit arguing about it and call.

I heartily agree!
Here is my story:
I wrote an E Mail to customer service that I had purchased HMO for both of our TiVos in April. A simple complaint that the press release in Jan 04 said to the effect "that HMO was a requirement for TiVo to Go". A sales rep called to today about my "complaint". The result he gave me a $67 credit on my monthly subscription. I didn't expect anything but a thank you for your feedback and we appreciate your business. Congratulation to TiVo management for listening and responding to their current customers.

I will tell all my relatives, friends, acquaintances this is an additional reason to buy TiVo, versus other options. eg Charter cable is offering a "TiVo" like PVR with TV guide for $9.95/mo. Hardware is included in that monthly fee.

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06-19-2004 02:33 AM

RadiusMan
New Member

Registered: Jun 2004
Location:
Posts: 6

I'd rewrite my opinion on the subject in this post, but it's really long as I already typed it up on my blog... I guess i'll just tell those who still want to talk about this issue the link:

http://radiusman.no-ip.com/weblog/

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06-25-2004 02:17 AM

lajohn27
TiVo Freek

Registered: Dec 2003
Location:
Posts: 288

quote:
Originally posted by RadiusMan
I'd rewrite my opinion on the subject in this post, but it's really long as I already typed it up on my blog... I guess i'll just tell those who still want to talk about this issue the link:

http://radiusman.no-ip.com/weblog/

(from your blog)

quote:

Worse yet, it appears that TiVo Inc will be charging for TiVoToGo even to those who previously purchased the HMO package despite the press release insisting that TiVoToGo would be apart of the HMO package.

Ok.. even a modest amount of reading on these boards would have told you that the TIVO2Go option will not be a premium feature. There may be a small charge for the software required to burn programs onto DVD. But there also may not be.

Incidentally, have you called TIVO and specifically asked if you could get a portion of your HMO purchase refunded? Your blog doesn't say that you tried. Lots of other folks have gotten some refunds.. if you're as upset as you say.. why not call?

J

__________________
"Any sufficiently advanced technology is indistinguishable from magic."

TIVO S2 140060 100 HR
TIVO S2 140060 60 HR

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06-25-2004 03:47 AM

RadiusMan
New Member

Registered: Jun 2004
Location:
Posts: 6

quote:
even a modest amount of reading on these boards would have told you that the TIVO2Go option will not be a premium feature.

I may have only posted 5 times on this board, but i assure you i've been a reader since I bought my TiVo last september. I wasn't arguing that TivoToGo would be a premium feature, but rather that it required HMO which at the time was a premium feature. Therefore if you have to buy a premium feature in order to get another feature then that last feature is a premium feature by default. While it is said here that TivoToGo will not be a premium service, nobody (probably not even Tivo yet) knows exactly how much TivoToGo is going to cost. The point that I'm trying to make is that when they announced the feature, given all of the data at the time, it looked as though you needed to pay for HMO in order to get the service -- and those who did buy HMO in anticipation for TivoToGo, like me, became victims of that shady marketing. Then on top of that, we are going to have to pay more money (be it for Software or the USB key) in order to use the TivoToGo service.

To answer your question: No, i have not yet called to see if I can get some of my money refunded. I'm hesitant to do so because i dont want to have to argue with people in order to get my money back and because the last thing I want is to have my money refunded and then the TivoToGo service be given away free to previous HMO owners to which I then wouldn't be. But perhaps you are right -- maybe i should give them a call.

---------------------
http://radiusman.no-ip.com/weblog/

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06-25-2004 04:40 AM

David Platt
Circa 1974

Registered: Dec 2001
Location: Pittsburgh
Posts: 3150

quote:
Originally posted by RadiusMan
[B]I may have only posted 5 times on this board, but i assure you i've been a reader since I bought my TiVo last september. I wasn't arguing that TivoToGo would be a premium feature, but rather that it required HMO which at the time was a premium feature. Therefore if you have to buy a premium feature in order to get another feature then that last feature is a premium feature by default. While it is said here that TivoToGo will not be a premium service, nobody (probably not even Tivo yet) knows exactly how much TivoToGo is going to cost.

I think you need to do some more reading. TivoToGo is going to be free, as TiVo has publicly announced here and at the recent TiVoCon in Vegas.

__________________
-David

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06-25-2004 05:05 AM

lajohn27
TiVo Freek

Registered: Dec 2003
Location:
Posts: 288

quote:
Originally posted by RadiusMan
The point that I'm trying to make is that when they announced the feature, given all of the data at the time, it looked as though you needed to pay for HMO in order to get the service -- and those who did buy HMO in anticipation for TivoToGo, like me, became victims of that shady marketing. Then on top of that, we are going to have to pay more money (be it for Software or the USB key) in order to use the TivoToGo service.

I believe you about the reading.. but I encourage do some more reading. It's already been posted on this board several times (and in this thread even) that there will be no dongle or USB key or any other device like that associated with TIVO2GO. It will be totally authorized through software encryption.

And further.. TIVO2GO basic functionality - move TIVO files to a portable PC for example will not be an extra charge. There MAY be a charge for specialized burning software if you wish to burn the files to a DVD.. on that part you are correct.

quote:
To answer your question: No, i have not yet called to see if I can get some of my money refunded. I'm hesitant to do so because i dont want to have to argue with people in order to get my money back and because the last thing I want is to have my money refunded and then the TivoToGo service be given away free to previous HMO owners to which I then wouldn't be.

But.. you're not going to be fully refunded.. only partially refunded.. and your files will still indicate that you have paid for HMO service for some period of time.

In my opinion .. it's a safe bet that this partial refund is all the cow-towing that TIVO is going to do over this issue .. and if I were you I'd jump on it.

__________________
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TIVO S2 140060 100 HR
TIVO S2 140060 60 HR

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06-25-2004 05:05 AM

ThreeSoFar
FourNowActually

Registered: May 2002
Location: Baltimore
Posts: 2708

The software will cost for TiVo2Go, though. No word on that yet.

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Four TiVos now, all with single Samsung drives:
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Two older Series 2's (142hrs and 157hrs),and a newer nightlight
Series 2, a stupid case design IMO (174hrs)
All but the last are lifetimed. TiVite since 2000. There is a Good IR solution.

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06-25-2004 05:10 AM

lajohn27
TiVo Freek

Registered: Dec 2003
Location:
Posts: 288

quote:
Originally posted by BoyScout
No, that is because the monthly price reduction applies to everyone, not just new subscribers.

However, I HAVE seen complaints about the cost of a Lifetime subscription being much higher for recent subscribers of second units.

So the price goes up (*for Lifetime) and those who bought early were deemed 'smart'.

Then the price goes away (*for HMO) and those who bought early don't feel so 'smart'.

Making purchasing decisions in life is a double edged sword. You know, I once bought a new truck from a dealer and four months later they were offering $3000 cashback & free air conditioning on the same model.

Now I don't mind telling you that I felt pretty stupid for buying three months earlier... and paying for air conditioning on top of that.

But then I'd enjoyed the air conditioned F-150 truck for those three summer months ... especially during my camping trip to Death Valley...

Life is full of tough choices ain't it?

__________________
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TIVO S2 140060 100 HR
TIVO S2 140060 60 HR

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06-25-2004 09:47 AM

RadiusMan
New Member

Registered: Jun 2004
Location:
Posts: 6

quote:
It's already been posted on this board several times (and in this thread even) that there will be no dongle or USB key or any other device like that associated with TIVO2GO. It will be totally authorized through software encryption.

I've read about that, and even though this information may be correct I have yet to see any kind of "official" notice from Tivo in these regards (if there is one please let me know). As of yet I don't know if I can trust information posted on a messageboard as official Tivo company policy.

I've been reading about people who have been getting their money back for HMO but the furthest back I saw for a successful (partial) refund was for march. I bought mine at the end of January. While this may seem like a long time ago and some may say "You don't deserve a refund beacuse you've had it for so long", I bought the damn service because i thought it was necessary for T2G like it says in the press release. Trust me when i say i've barely used the service otherwise. I will be contacting Tivo, like suggested, very soon.

David Platt, perhaps I missed this official announcement that T2G is going to be free. Could you post a link please?

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06-25-2004 10:07 AM

T-Veaux
"Brilliant!"

Registered: Aug 2002
Location: 3" left of center.
Posts: 382

quote:
Originally posted by RadiusMan
David Platt, perhaps I missed this official announcement that T2G is going to be free. Could you post a link please?

"While the monthly subscription charge will still remain $12.95 a month, Keast said that another future enhancement -- the TiVoToGo ability to burn DVDs of TiVo content for saving or viewing elsewhere -- will be offered as part of the standard service."

http://www.tivocommunity.com/tivo-v...788#post2016788

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06-25-2004 06:56 PM

TiVoOpsMgr
Director, Svc. Ops

Registered: Jun 2000
Location: Alviso, CA, USA
Posts: 944

RadiusMan, sorry that you're upset about the price reduction. Please do call our customer support folks (1-877-367-8486, 8am to 8pm Pacific seven days a week) to discuss your case.

T-Veaux's brilliant post (I just said that because I want to be quoted ) does quote my boss confirming that the TiVoToGo features will be included with the service. And as for the dongle being no longer required with "official" word, you have mine in a couple places, plus TiVoPony's here:

http://www.tivocommunity.com/tivo-v...445#post2020445

Best regards,
Stephen

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NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!

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06-25-2004 07:49 PM

ekuhner
New Member

Registered: Mar 2004
Location: Chicago
Posts: 6

So will the T2GO support pulling my home movies in MP4 format off of my PC?

What about putting video you take off of the TiVo back onto the TiVo down the road?

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06-25-2004 09:42 PM

ZeoTiVo
One with the TiVo

Registered: Jan 2004
Location:
Posts: 2176

quote:
Originally posted by TiVoOpsMgr
RadiusMan, sorry that you're upset about the price reduction. Please do call our customer support folks (1-877-367-8486, 8am to 8pm Pacific seven days a week) to discuss your case.

T-Veaux's brilliant post (I just said that because I want to be quoted ) does quote my boss confirming that the TiVoToGo features will be included with the service. And as for the dongle being no longer required with "official" word, you have mine in a couple places, plus TiVoPony's here:

http://www.tivocommunity.com/tivo-v...445#post2020445

Best regards,
Stephen

and actually it was the news and confirmation here by TiVoPony et-all that TiVoToGo would be a standard feature and not have dongles that had me decide to not call in for money back on HMO. Since I was prepared to pay for TiVoToGo and put up with multiple Dongles for a few PCs and now do not have to, I feel I will receive the value I was after in my TiVo purchases anyway, even with 99$ for HMO for four extra months. In fact I think it actually adds up to my percieved value in the purchases increasing over all.

My only regret left is that TiVo did not put out some communication to those who bought HMO acknowledging the situation at the time they made the HMO announcement.

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TTiVoToGo FAQ, I have never seen a company so bashed in a forum becasue its software is a little late

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JavaHMO/ paid for my HMO whiner
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06-25-2004 11:16 PM

smak
new glossy edition

Registered: Feb 2000
Location: Studio City, CA USA
Posts: 4610

My understanding is that basic burning software, ie, burn this file on to this disc, would be free, but a premium version with editing, etc would cost.

Not 100% sure though.

-smak-

__________________
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06-26-2004 01:52 AM

ThreeSoFar
FourNowActually

Registered: May 2002
Location: Baltimore
Posts: 2708

quote:
Originally posted by ekuhner
So will the T2GO support pulling my home movies in MP4 format off of my PC?

What about putting video you take off of the TiVo back onto the TiVo down the road?

TiVo2Go -- no.

But a future product is in the works, TiVoOpsMgr said. "TiVo to come back" is their non-official internal (and sort of lame) name for it so far.

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06-26-2004 02:54 AM

TiVoOpsMgr
Director, Svc. Ops

Registered: Jun 2000
Location: Alviso, CA, USA
Posts: 944

That's the internal code name... You're gonna get me in trouble

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06-26-2004 06:21 AM

TiVoPony
Good TiVo, Good.

Registered: May 2002
Location: Alviso, California
Posts: 1190

quote:
Originally posted by TiVoOpsMgr
That's the internal code name... You're gonna get me in trouble

You're busted dude!

You know, I made an off the cuff comment at the TC Con where I used that term. They probably all thought I was clever, but you had to shatter the illusion. tsk tsk tsk.

It's not really a code name...it's not obscure at all. It's just an obvious extension of the TiVoToGo name. Nature abhors a vacuum, and the thing needed to be called something in meetings.

I'm a bit thankful it doesn't have YACN. We have too many as it is!

Pony

Note that none of this means we're doing anything specific, that it's coming, or that we promised anything. Just that we've talked about the possibility internally (and in customer surveys). I mean, if all it took was a leak of an internal name then everyone would know TiVoToWalkTheDog is coming. doh!

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