TiVo Forum Special Member
Registered: Mar 2002
quote: You've got a lot of balls (politically incorrect compliment) admitting that here in this thread, I respect that. I spend a lot of time here off and on helping people in the Underground and Upgrade Forums myself, I've done a lot of testing and experimentation on improving cooling in Series 1 DTiVo's, and found some tools and methods to salvage recordings on bad disks that are replaced. Then I've shared those results with the people here, I'm not always up on a soapbox.
Originally posted by crusador
i do apologize, you have touched a nerve. i do work for dtv as a tivo specialist. i have for almost 2 years. so im a little partial to this subject. i struggle to learn everything i can about advanced products, especially tivo, on my own, and struggle to make sure i can resolve every tivo i come across. i personally rely heavily on TC for that help so i regret to have insulted anyone here. with that i am stepping out of this thread ! ! ! ! !
quote:I understand all too well what it takes to to resolve a software issue and distribute it, and it might/might not be easy for DirecTV with DTiVo's. I say might be easier because they can push it directly out, they do not need to send media and have someone install it.
Originally posted by crusador
"yet DirecTV is still turning a deaf ear to it and not acknowledging it or doing anything to correct it, but two TiVo representatives have acknowledged the problem and basically told us that DirecTV has to fix it. But that's kind of hard for DirecTV to do when they won't acknowledge a problem, wouldn't you say?"
believe me, problems are acknowledged, we fight for that, but real resolutions take time to be put in place for millions of people
Ok, you say problems are acknowledged, then how about letting the customer(s) know that? Especially the customers that are experiencing the problem? I don't expect a fix tomorrow, tell me you're aware of it and are working on it but you're not sure when the fix can be delivered. That's not too hard. I don't think that's asking too much. But DirecTV stays stone cold silent on the matter which frustrates their customers. That Favorites Channel problem thread has been going for 6 months, there were numerous threads before that going back at least another 6 months. That means this problem has existed for over a year, and as I stated before, through and in 4 software versions. So wouldn't you say that we, the customers, have been pretty patient? Not that we have a real choice though.
Print out my Favorite Channels Thread, and the messages here that mention the TiVo reps that acknowledge the problem, take it and show it to someone at your organization that can get the ball rolling and get it addressed. Let us know it is being addressed. And then stop having your CSR's telling everyone to reboot their TiVo or buy a new one to fix every problem... There are a lot of computer savoy people (more experts then you realize, otherwise there wouldn't be any hacks) on this Forum that know when a reboot can and cannot fix a problem, telling them to do that is close to an insult.
But I'm willing to listen to your recommendation on what I could/should do to get DirecTV to address the Favorite Channels problem so that when people encounter it and they call DirecTV they are told "Yes we're aware of that", not "Reboot it".
User: So, how long will the server be down?
SA: Until it's back up (cjb 1994)
SAT-T60 290h TurboNET
SAT-T60 230h TurboNET (x2)
DVR40 (unactivated) (x3)
and ah, a, A55
Last edited by BlankMan on 11-26-2003 at 01:57 PM
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