Director, Svc. Ops
Registered: Jun 2000
Location: Alviso, CA, USA
I'm sorry that this is a problem. Our system does require a valid credit card for every single gift card redemption, even for Product Lifetime when there will be no charge to that credit card.
To re-emphasize the point: There will not be any charge to your credit card in this situation.
There are a lot of arcane accounting, system and identity verification reasons for this, and unfortunately that's the way it is. We did try to remove that requirement during the design of this program, but there were too many issues and ultimately we were forced to launch as we did.
I will take the feedback here to the team and let you know if we can make any changes in the future.
One advantage to having your credit card on file is that if we ever offer future optional services that involve a charge, you'll have the convenience of having a card ready to go.
Natron, I'm sorry that you're upset and considering a return. Please contact me and we'll see if we can work out something as an alternative.
From the Gift-Giving FAQs (http://www.tivo.com/2.9.3.asp):
Why am I being asked to enter my credit card information if I have a TiVo service gift subscription?
At the time of activation, we require credit card information from all TiVo subscribers. If you choose a monthly billing option and apply a monthly gift subscription toward this option, you will be charged the regular monthly fee only after your gift subscription has been fully used. If you choose a product lifetime service and utilize a product lifetime TiVo service gift subscription you will not see a charge on your credit card.
E. Stephen Mack, Director of Service Operations at TiVo (firstname.lastname@example.org)
NOTE: I prefer e-mail to Private Messages. Due to the volume of e-mail I receive, please try to go through normal channels or post your question on the forum BEFORE contacting me directly, if possible. Thanks!
POST #9 | Report this post to a moderator
| IP: Logged