TiVo Forum Special Member
Registered: Sep 2002
Originally posted by TiVoOpsMgr
I have no doubt that the restaurant you ordered Chinese food from ten years ago still has your credit card information on file. It is a standard business practice to keep it, and practically impossible to erase it. If ever audit issues arise, records are simply required. And furthermore, of course, it is the job of your bank and your service providers, including TiVo, to protect this information. This is a job that we at TiVo take EXTREMELY seriously.
Without going into the details of our security practices, I can say that in the five and a half years that we have been taking orders, we have had zero security breaches of credit card information. Like any service provider, we guard your order information with the best security possible. The information is stored in a single system, and the credit card information cannot be retreived from our system via any system that is on the internet at large.
Please feel free to contact me privately if you want to discuss this issue further.
Sorry, I wasn't clear - I didn't mean that I want or expect TiVo to erase any record of my credit card number, I meant that I don't want my CC# saved on the Manage My Account, or any other user accessible portion of your website. I just checked, and you guys have my Amex number linked to both my DVR's. They're both product lifetime, you don't need the numbers, and I'm more than happy to put up with the hassle of having to re-type my CC# should I choose to buy anything from TiVo in the future.
I have no doubt that your internal systems are as secure as possible. The Manage my Account portion of your website is not so secure. Not only can you be hacked, but I could be hacked, and for that reason, I'd prefer to not have my CC# on file when there is no need for it.
If it's not possible to delete the credit card numbers, can you not override your system to make it accept a dummy CC# for the time being? All 9's or something like that?
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