Registered: Mar 2001
Location: Colleyville, TX USA
Posts: 66

I would guess that by now, HD-Net, DirecTV and Hughes have a pretty good idea what is causing this problem, and are arguing over who is to blame (hardware, software, broadcast). We've seen it for years with incompatability among computer equipment where everyone points fingers at each other.

This audio glitch is clearly frequently occuring, repeatable, consistent and verifiable. What's more, as the HD-TiVo actually records the problem, a single event can be observed over and over and over.

I'm not sure who's fault it is, but I suppose HD-Net has the most to lose - viewership. (I'm not likely to return my TiVo, and I'm not likely to cancel DirecTV). It would be nice if a little bird could give us an idea what is going on and what the progress is.

If they're not making any progress given all of the above, I'M REALLY WORRIED.

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Registered: May 2004
Location:
Posts: 19

Y'know, I totally agree with you.

I am not going to give up my HDTiVo, I am not going to cancel DirecTV but I certainly will stop watching and recording HDNet programs. And that really sucks cause I watch them a lot. It sucks to record a program and go to watch it just to find the audio drops 1/2 way through.

I hope HDNet is reading this so someone can fix this obviously huge problem.

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Registered: Feb 2001
Location: indianapolis
Posts: 393

you can always check the end first...

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Registered: Mar 2001
Location: Colleyville, TX USA
Posts: 66

quote:

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Originally posted by Gomer Pyle
you can always check the end first...

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Registered: Jul 2002
Location:
Posts: 12

Has anyone contacted HDNet Engineering ?

Here are the E-mail address from the hd.net website.

Senior Engineer: Glenn Valenta gvalenta@hd.net
Cable head-end authorization contact: Linda Hanson lhanson@hd.net
EIC HDNet Mobile Unit: Andrew Parris aparris@hd.net
EIC HDNet Mobile Unit: Dan Nabors dnabors@hd.net
EIC HDNet Mobile Unit: Steve Pruszynski stevep@hd.net
Tech Mgr. Of Broadcast Center: Glenn Moore gmoore@hd.net

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Registered: Aug 2003
Location:
Posts: 30

quote:

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Originally posted by TiVo8472
Has anyone contacted HDNet Engineering ?

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A few posts here, but over 1400 over at the AVS Forum.

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Registered: Apr 2004
Location:
Posts: 89

quote:

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Originally posted by TiVo8472
Has anyone contacted HDNet Engineering ?

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Registered: May 2004
Location:
Posts: 54

FRIGGIN dropped on like Lap 12 or so of CART race, what the F*CK

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Registered: Jul 2002
Location: Jersey Shore
Posts: 59

Not sure if this will help but:

I was noticing signal strength on SAT C was low (about 65): I had a new Phase 3 dish with single assembly 3X LNB and a new 5x8 Terk switch installed: signal strength on SAT C is now in the 90's

Too soon to tell if this resolves audio dropouts but it seems to reduce pixelization artifacts

Installer told me he recommends old dishes where the third LNB was added be replaced (you will probably need to replace your multiswitch with a cascadeable type):

I wanted to add a Wineguard GainMaster but there was not enough space: the new standard dish does the job nicely

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Link to AVS LCD/Plasma Forum

Last edited by Mark Rubin on 06-21-2004 at 06:34 PM

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Registered: Jul 2002
Location: Peachtree City, Ga.
Posts: 113

Robert from Value Electronics says D* will have a fix soon, I can't recall the exact time frame but its posted either here or on the AVS forum, I think he said by the end of July.

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Registered: May 2004
Location: OKLAHOMA
Posts: 25

SOONER

I hope it is sooner than that. I was enjoying the music awards late last night until a lost the audio a little over 20 minutes through. I wanted to burst I was so pissed and so then I flip over to watch the presidents funeral only to have it lose sound also. @#$#$#$

pluckyhd

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Registered: May 2002
Location: The OC
Posts: 8

Do these people have any idea how P.O.ed we are about losing concerts, racing events and other programs from our brand new $1000.00 plus dollar investments? I will not be satisfied until the problems are fixed. We've seen the lame responses from their officials acknowledging the problems without EVER getting a fix, like the now infamous "acquiring satellite data". Appearently these people think "just live with it" is a satisfactory answer.

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SA-TIVO
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Registered: Jun 2003
Location:
Posts: 13

That was a good Champ car race now wasn't it! For me the audio didn't drop out, though. Then again, I was there

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Registered: Apr 2004
Location: Monrovia, CA
Posts: 32

It's a safe bet that if they have a software fix, they're going to roll it into a scheduled release with other fixes and spend some time doing QA on it before the start deploying it on the satellites.

Of course it'd be nice to have someone who knows tell us these things.

Mojo

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Registered: Feb 2004
Location: Mundelein IL
Posts: 106

quote:

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Originally posted by TiVo8472
Has anyone contacted HDNet Engineering ?

Here are the E-mail address from the hd.net website.

Senior Engineer: Glenn Valenta gvalenta@hd.net
Cable head-end authorization contact: Linda Hanson lhanson@hd.net
EIC HDNet Mobile Unit: Andrew Parris aparris@hd.net
EIC HDNet Mobile Unit: Dan Nabors dnabors@hd.net
EIC HDNet Mobile Unit: Steve Pruszynski stevep@hd.net
Tech Mgr. Of Broadcast Center: Glenn Moore gmoore@hd.net

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Registered: Dec 2001
Location: Howell, MI
Posts: 76

Cuban also said its a DirecTV problem. I now harass directv for every drop i get. Damn that drop on the cart race. I ended up watching it in sd on my normal tivo. What a waste.

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Registered: May 2002
Location: Belmont, CA
Posts: 267

quote:

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Originally posted by richierich
Robert from Value Electronics says D* will have a fix soon, I can't recall the exact time frame but its posted either here or on the AVS forum, I think he said by the end of July.

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ObEquipment:
TV: Toshiba 57HX81
DirecTV: Dual LNB round dish w/3x4 multiplexer
LR/BR Rcvr: Hughes GXCEBOT DirecTiVo/DirecTV Director Pack
DVD/VCR: Philips Q50 DVD/JVC (cheapie)
HTIB: Onkyo HT-S650 (HT-R500 A/V rcvr + SKS-HT500 speakers)

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Registered: Feb 2002
Location: St. Louis, MO
Posts: 476

quote:

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Originally posted by Bananfish
My prediction: This does not get resolved until at least 2005.

D* simply will not go the extra mile to please their installed base ... their philosophy is to do just enough to keep you from jumping ship. Unless and until this becomes an issue that they perceive is preventing them from actually picking up *new* customers or is causing them to *lose* current customers, they're not going to rush to fix it.

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Philips DSR6000r x2
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Mits DD-8040 with DCDi

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Registered: Nov 2000
Location: On The Air
Posts: 1768

quote:

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Originally posted by Toeside
So call them up, cancel the HD package and tell them you won't add it back to your account until it is fixed. If we all do that, I'm sure they'll fix it to get the subscription $$$ back.

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How about a different approach. Have them credit you for the HD package back to when you recieved your HD10-250 and forward until the problem is resolved?

That's what I did...

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Registered: Feb 2000
Location: Central IL
Posts: 744

I like this. And add the video drop outs to the mix. Let's use the lack of choice we have in HD PVR's against them. There is only one box, everybody is having the same problems (if you think you aren't having the HDNet audio problem, maybe you haven't tried enough HDNet. Its only happened once to me in probably 15 hours of recorded HDNet content--that could easily probably be 30 or 50 hours for others). We all need to send the same e-mail.

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Matt
Relax, its only TV. . .then what am I doing wasting time on a forum like this and spending hundreds of dollars on glorified VCR's?

Last edited by turls on 06-30-2004 at 12:39 AM

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