Registered: Jul 1999
Location: Sunnyvale, CA, US
TiVo's new policy for Toll Free support for Daily Calls
So, after a great deal of valuable input from you guys, and even more brainstorming and discussion internally, I am very pleased to announce TiVo's new policy for Toll Free Support, effective August 8, 2001.
All currently subscribed DIRECTV receivers with TiVo Service and standalone TiVo receivers for which service was activated prior to August 8, 2001 will continue to have access to the toll free number for daily calls for now. We continue to investigate more cost effective ways to get data to those receivers, but for now they will not be cut off from the toll free number. Also, any box activated with service prior to August 8th which is replaced because of some failure and is eligible to have service transferred to the new receiver is also eligible to have access to toll free number transferred to the replacement receiver. Those rules are posted, but basically if your hardware manufacturer replaces your receiver free or for some charge, or you have a replacement service contract through an authorized retailer, you can transfer the service and toll free access.
However, all Standalone TiVo receivers activated on August 8th, 2001 or later will be denied daily call access using the toll free numbers. This includes receivers bought after August 7th by customers who already own TiVo receivers that are eligible for toll free access.
Of course, even if you have a receiver that is eligible for Toll Free access, we do ask that you check every now and then to see if a local POP number is available in your area, and we may send you a message to remind you to check every now and then.
I hope you all find this a fair way for TiVo to implement this very important cost-savings measure.
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