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>>> Go ahead and get the $99 HD deal from DirecTV? <<<

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vysean is offline Old Post 01-25-2004 01:02 PM
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vysean
New Member

Registered: Jan 2004
Location: Prescott, AZ
Posts: 4

figured i'd post my "success story" too...

called DTV Friday, asked for retention CSR as first rep had no idea about $99 HD deal. Retention rep said "ok" right away, and went through setting it all up. Asked if I wanted the OTA antenna as well, I said sure. Starting to think this is going well. She schedules the install and tells me that the OTA antenna won't cost me anything else - it's included in the $99 promo. I wasn't expecting that - everyone else here has reported that it cost $50 more.

Anyway, she said I had to commit to HD programming, and I asked her if that was true - others here had reported that they did not have to sign up for that. And I don't have an HDTV, so it seems kind of pointless. She checked with a supervisor and said I would have to sign up for HDTV programming. Okay, so I ask if she can give me the $31.99 TotalChoicePlus package with locals. She says sure. So I'm paying like an extra three dollars a month over what I'd normally pay. No big deal.

I asked about broadcast waivers, as I'm kinda in the middle of nowhere (Dewey Arizona, population 4000, cow population 5000)... she says i'm pre-approved for ABC, CBS, and FOX, so she went ahead and put in the request for NBC. Plus, I can get local channels via Phoenix, so I've got three Simpsons episodes every night (yay!).

The best part happened today - I went to Home Depot to buy some things, and my credit card was declined. Okay, went to dinner, same thing. Now I just got paid Friday, so something's gotta be up. Check my balance and there's plenty in there. Long story short, DTV double-billed me ($491x2). That hurt. I was locked out of the ATM or any purchasing activity on that card (my only credit/debit card). So I called and complained and they offered Showtime free for six months. I told them I didn't watch Showtime and didn't have any plans to start. So he offers HBO. Said no thanks, how about a free DirecTivo. So now I have a DirecTivo being installed this Saturday along with the HDTV receiver and dish.

I'm once again a very happy DTV customer - but not able to use my credit card or ATM for 24 hours...

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Darin is offline Old Post 01-25-2004 01:07 PM
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Darin
Way Left

Registered: Dec 2001
Location: Atlanta, GA USA
Posts: 1908

If it's not filling the width, then it's not widescreen, and the programming is not true HD (though the signal may be). Many of the channels here broadcast two digital stations, one HD, and another subchannel that is SD. If you are tuned to the SD channel, the stretch modes of the receiver should kick in (if you have them turned on), but if it's the HD feed, I believe you are stuck with the format as it is. It's actually very confusing, because SOME of the channels are on "virtual" channel numbers (like 5 is 5-1), but some of them show up on their digital channel (46 is on digital 19). To make matters worse, once you hook the dish up, DirecTV downloads information that changes SOME of them, but not all (IIRC, ch. 2 digital comes across on ch. 43, but after you hook up the dish, the directv data remaps it to 2-1). But they don't remap ALL of them. I have the receiver set to show gray panels on SD material, that makes it easy to know when you are on the SD channel. If it's a 4x3 picture inside a 16x9 feed, you will have black bars, and are watching the HD feed. If there are gray panels, they were added by the receiver, and you are tuned to the SD feed.

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llogan is offline Old Post 01-25-2004 11:39 PM
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llogan
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Registered: Oct 2000
Location: Reston, VA (Washington DC)
Posts: 607

quote:
Originally posted by Darin
If it's not filling the width, then it's not widescreen, and the programming is not true HD (though the signal may be)
Extremely important point, many times stations are broadcasting 4:3 content but sending the vertical black bars with it so in reality they're broadcasting a 16:9 window with 4:3 content in the middle.

quote:
Many of the channels here broadcast two digital stations, one HD, and another subchannel that is SD. If you are tuned to the SD channel, the stretch modes of the receiver should kick in (if you have them turned on), but if it's the HD feed, I believe you are stuck with the format as it is.
Your control of this is limited on your tv but via some HD receivers you can adjust the stretch mode via the receiver (on the Hughes HTL-HD, use the 'Ratio' button on the remote when viewing 16:9 to adjust stretch mode.

This suggestion can be useful for instance when tuning into DirecTV's HD feed of ESPN which is almost always 4:3 content broadcast as 16:9, except guess what ESPN doesn't send the vertical black bars. Anyway, since it's flagged as 16:9 your receiver and your tv think it really is a 16:9 aspect ratio feed. Here again, use the 'Ratio' button on your HD receiver or similar function to access the stretch modes.

The reason it annoys me so much that ESPN sends the signal that way is that, using a TV's stretch modes often maintains a relatively normal ratio towards the middle of the screen while stretching the sides more, thereby limiting the degree to which the image needs to be vertically cropped as well. However, when ESPN is sent as 16:9, I lose access to my TV's stretch modes because it's thinking that I have no reason to access them, when in reality I do need to.

Feel like I'm talking in circles here, but trust me it all really does make sense...to Darin's point, it's confusing. nuff said.

__________________
12 Tivos and counting...
3xHR10-250 HD Tivos (still have to get another one I think)
2xHTL HD Receivers
1xRCA DTC100 HD Receiver
3x35 hour Hughes HDVR2 DirecTivo 3.1
1x225 hour Philips DirecTivo 3.1
3x35 hour Philips DirecTivos 3.1
1x35 hour Series 2 Philips DirecTivo 3.1 DSR 7000
1x35 hour Sony SAT-T60 2.5
Tivo soldier since 12/99

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WMeda is offline Old Post 02-03-2004 03:21 AM
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WMeda
Member

Registered: Jun 2001
Location:
Posts: 7

Contacted DTV today to try to take advantage of the $99 deal that has gotten a lot of play on this site and the CSR seemed to know nothing about it. The $399 deal she was well versed in.

It amazes me how often I read about things on this forum that the CSR's at DirecTV have no knowledge of.

Does anyone have any advice for getting the $99 deal?

Is there a promo code or a specific CSR that I can ask for (that someone has already had success with) who will know what the heck I'm talking about.

This can be extrememly frustrating.

Thanks.

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hongcho is offline Old Post 02-03-2004 04:56 AM
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hongcho
.

Registered: Nov 2003
Location: San Jose, CA
Posts: 591

The key is 2+ years with DirecTV and playing the CSR roulette game (calling enough to get someone who knows).

Hong.

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BGLeduc is offline Old Post 02-03-2004 05:13 AM
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BGLeduc
Member

Registered: Aug 2003
Location: New Mexico
Posts: 76

I addition to the qualifying years of service, and good payment history, you just need to be prepared to call several times.

Took me three calls within 30 minutes to get someone that had a clue. And you also want to use the customer retention number (don't have it here, but surely its been posted).

My 1st CSR would only offer $199. #2 said no such deal at all; go buy an HD box retail. And I asked both to run this by a supervisor. Still, no joy.

Finally, when #3 picked up, they had my account flagged already. She said, yes there is such a deal, apologized profusely for the 3 previous CSR's lack of knowledge, and did the deal.

So, assuming you meet the requirements, just be persistent, and keep on calling!

FWIW, my deal was $399 paid for up front, and a $300 service credit. I had to eat shipping and tax (about $48). I think I could have bargained for that too, but was happy with the deal.

BTW, my new favorite networks are HD Net and HD Net movies, with Discovery HD a closes tie for 2nd. And the OTA performance of the Sammy 160 is solid in my city (Albuquerque). No bugs found yet either, which is a relief.

BGL

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disneyfun1 is offline Old Post 02-18-2004 01:27 AM
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disneyfun1
New Member

Registered: Dec 2001
Location: Phoenix, AZ.
Posts: 3

got my deal today!

Thanks for all this info on the boards here!! I was debating on buying the tv and hdtv system for $399, but when i read this, i went out today and got the tv and the deal!! I bought a 48" mitsubishi ws-48413, silver plus series. list is 1899, but frys electronics had it for 1499. I argued with ultimate electronics on price and they took 10% off that price, so i got it for 1349. It will be delivered on sat since they are coming in on friday. I called d* and asked for retention dept for hdtv, he immediately put me through. I asked about the deal, she said let me look at your account, which is 8 years old and i spend about $100/month and said no problem. I got the ota anntenna, even though i have one on the roof i dont use or have hooked up, cost $449, plus 14.95 handling and 37.58 tax= 501.53. My bill was due as well, but they put the credit on immedately and i have not been charged the 99 on my account as of yet, but my bill is paid and in advance now. cant wait to get it set up. install is set for monday morning 8-12 am. thanks for the info!!


update: just called back to retention dept to ask again about the $20 showtime discount again. Was told there is no showtime discount, but they could discount me $20 a month for 6 months for the total choice package(works the same for me!!) i tried to inquire about getting a free tivo, but was told they are $99.

Last edited by disneyfun1 on 02-18-2004 at 03:16 AM

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iNerd is offline Old Post 02-18-2004 04:49 AM
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iNerd
HDTV Complainer

Registered: May 2002
Location: Mountain View, CA
Posts: 54

I just

Holy friggin crap again!!! I just called in and they gave me the deal, I swear tears were coming out of my eyes.

Thank you guys once again!!!!!

__________________
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oldskoolboarder is offline Old Post 02-18-2004 06:07 AM
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oldskoolboarder
Member

Registered: Jul 2003
Location: Bay Area, CA
Posts: 148

Re: got my deal today!

quote:
Originally posted by disneyfun1
...I got the ota anntenna, even though i have one on the roof i dont use or have hooked up, cost $449, plus 14.95 handling and 37.58 tax= 501.53.


What OTA antenna?

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unixadm is offline Old Post 02-18-2004 07:23 AM
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unixadm
Moderator

Registered: Jan 2001
Location: Georgia, USA
Posts: 2681

Mine just showed up today:

Wistron Multi Satellite Dish & Samsung SIR-TS360 Receiver

Price: $453
Credit to my DirectTV bill: $354

Total Price (including tax and shipping): $99

Thanks guys!

It was EASY.

Call 1-800-600-8977

That is a Direct Number to customer retention. I am also doing the moving program. They got my install set up on the new move, and also gave me the $99 deal on the HDTV receiver/dish (They told me $199, then when I mentioned the $99 deal I heard about, they checked and said, "No problem")

Since they shipped the dish and receiver to my current address, and I have installation set up on March 2nd at the new house for the movers program, my guess is that I will end up with an extra dish too!

As far as the OTA antenna, I have seen some people mention it, but I forgot to ask them about it. I did not get one. I may call them back tomorrow and ask about it.

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TiVo has forever changed the way I view TV!

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candlerman is offline Old Post 02-18-2004 07:56 AM
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candlerman
Member

Registered: Feb 2004
Location:
Posts: 62

Hey people, great site!

I was wondering, can you get this deal if you are a pegasus suscriber? I was a directv customer for five years and now unfortunately have been an unhappy pegasus susccriber for two. Anyone know if this is possible?
Thanks

Also, if I am not able to get this through directv (because I live in pegasus he**) Do you think I could get a friend who lives in the directv market to buy one and then I use it? I wouldn't get the free installation but maybe get the receiver and the dish for 99.00. What do you think?

Last edited by candlerman on 02-18-2004 at 08:08 AM

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Gromit is offline Old Post 02-18-2004 08:07 AM
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Gromit
TiVo Forum Special Member

Registered: Nov 1999
Location: Canton, GA
Posts: 2270

Re: Re: got my deal today!

quote:
Originally posted by oldskoolboarder
What OTA antenna?


I'm not sure why, but some people are getting an OTA antenna as part of the deal too. I didn't get an antenna from DirecTV though.

unixadm: If it's a geography based thing (at least at the city level), you may be out of luck too. I'm in the Atlanta area and they told me I didn't get the OTA antenna. I don't think it's a great antenna anyway. Maybe they only include it if they know you're gonna get great digital reception. If that's the case, I guess they don't want to support OTA reception issues.

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NJChris is offline Old Post 02-18-2004 10:29 PM
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NJChris
Moogs!

Registered: May 2001
Location: Pompton Lakes, NJ USA
Posts: 878

Hey all.. can you decline the professional install? I want to do it myself (did my friend's last year).

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vplaza is offline Old Post 02-18-2004 10:59 PM
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vplaza
New Member

Registered: Feb 2002
Location:
Posts: 3

Receiver Shipped?

I signed up for the HDTV Tivo deal. I recevied the dish by FEDEX but I haven't received the recevier. Do you know if the technician comes out with that or is sent by FEDEX also?

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unixadm is offline Old Post 02-18-2004 11:54 PM
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unixadm
Moderator

Registered: Jan 2001
Location: Georgia, USA
Posts: 2681

FedEx delivered both the receiver and the dish to me yesterday. you may want to call the retention center and check on it.

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vplaza is offline Old Post 02-19-2004 01:12 AM
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vplaza
New Member

Registered: Feb 2002
Location:
Posts: 3

Will do, thanks. By the way, since I haven't been a Directv subscriber for two years (1 1/2), they gave me a $200 credit instead of the $300.

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Tarheelfan is offline Old Post 02-19-2004 02:07 AM
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Tarheelfan
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Registered: Feb 2004
Location: Boston area
Posts: 34

Does the $ 99 retention deal also apply to current DTV users that already have HDDTV and meet the other criteria?

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DenverSteve is offline Old Post 02-19-2004 08:33 AM
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DenverSteve
Member

Registered: Nov 2002
Location: Denver, CO
Posts: 29

quote:
Originally posted by unixadm
Mine just showed up today:

Wistron Multi Satellite Dish & Samsung SIR-TS360 Receiver

Price: $453
Credit to my DirectTV bill: $354

Total Price (including tax and shipping): $99

Thanks guys!

It was EASY.

Call 1-800-600-8977

That is a Direct Number to customer retention. I am also doing the moving program. They got my install set up on the new move, and also gave me the $99 deal on the HDTV receiver/dish (They told me $199, then when I mentioned the $99 deal I heard about, they checked and said, "No problem")




Thanks for the info - just did it and it was easy. Gave me the $99 without any hassle. Anyone want to buy a Zenith 420 OTA HD Receiver? It's headed for eBay I guess.

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oldskoolboarder is offline Old Post 02-20-2004 12:51 AM
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oldskoolboarder
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Registered: Jul 2003
Location: Bay Area, CA
Posts: 148

quote:
Originally posted by unixadm
FedEx delivered both the receiver and the dish to me yesterday. you may want to call the retention center and check on it.


What cables come w/ the receiver? I haven't made my bluejeans run yet, so hoping that I can use whatever cables are in the box, including the DVI.

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NJChris is offline Old Post 02-20-2004 01:17 AM
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NJChris
Moogs!

Registered: May 2001
Location: Pompton Lakes, NJ USA
Posts: 878

quote:
Originally posted by NJChris
Hey all.. can you decline the professional install? I want to do it myself (did my friend's last year).


Anyone?................ Anyone?

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>>> Go ahead and get the $99 HD deal from DirecTV? <<<

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